Reamaze

(11)
4.8 out of 5 stars

Reamaze is simplified cloud helpdesk for sites and apps. Designed from the ground up to fit the specific needs of agile businesses, Reamaze can be fully integrated and embedded into websites or apps for rich and seamless support conversation management via email and social media (Twitter, Facebook, Instagram), real time messaging, live chat, knowledge bases, and workflows.

Work for Reamaze?

Learning about Reamaze?

We can help you find the solution that fits you best.

Reamaze Features

Ticket and Case Management
Workflow

Route tickets based on values of fields, changes to ticket status and time based conditions

88%
(Based on 10 reviews)
Response Automation

Respond to common requests with standard reply

90%
(Based on 9 reviews)
SLA Management

Service Level Agreement Management

n/a
Attachments/Screencasts

Documents and files can be attached to the ticket to communicate with customer issues/resolutions

96%
(Based on 10 reviews)
Ticket Collaboration

Share and collaborate on tickets with multiple customer service representatives

95%
(Based on 9 reviews)
Ticket Creation User Experience

User Experience of creating and submitting a ticket

97%
(Based on 10 reviews)
Ticket Response User Experience

User Experience of responding and recieving a response

99%
(Based on 10 reviews)
Communication Channels
Customer Portal

Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

98%
(Based on 7 reviews)
Email to Case

Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

99%
(Based on 11 reviews)
Chat/Live Support

Ability for customer service agents to communicate with customers via live chat to solve problems live

92%
(Based on 11 reviews)
Social Integration

Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

99%
(Based on 11 reviews)
Call Center
Make, Receive, and Record Calls

Make and receive calls directly in the application. Track and record calls for analysis.

Not enough data available

Customer and Contacts Database

Central repository for account and contact information

Not enough data available

Products and Version Tracking

Central repository for tracking products and product versions customer is using

n/a
Call Scripting

Provides abilty for customer reps to use a script when calling customers for common reasons

n/a
Interactive Voice Response (IVR)

Automates interactions with telephone callers so that calls can be routed to the appropriate agent

n/a
Self Service/Community
Forums

Online discussion functionality so customers can have conversations among each other

n/a
Knowledge Base

Searchable prepopulated knowledge base or Wiki that also deflects tickets by suggesting articles during ticket entry

92%
(Based on 9 reviews)
Ideas/Feedback

Allows customers to enter and vote on suggestions to products and services

76%
(Based on 8 reviews)
Q&A

Allows customers to post questions publicly and get answers from customer service agents and other customers

n/a
Reporting & Analytics
Social Monitoring

Functionality to Monitor social activity for brands/products and respond in social network to customers social activity

80%
(Based on 9 reviews)
Reporting

96%
(Based on 10 reviews)
Dashboards

89%
(Based on 10 reviews)
Platform
ITIL Compliance

ITIL is a methodology for ticket management that some Help Desk tools are built to support

n/a
Mobile User Support

Allows software to be easily used on multiple mobile devices include phone and tablet devices.

100%
(Based on 7 reviews)
Customization

89%
(Based on 7 reviews)
User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

96%
(Based on 8 reviews)
Internationalization

83%
(Based on 7 reviews)
Performance & Reliability

100%
(Based on 8 reviews)
Integration APIs

100%
(Based on 8 reviews)