Reamaze

(11)
4.8 out of 5 stars

Reamaze is simplified cloud helpdesk for sites and apps. Designed from the ground up to fit the specific needs of agile businesses, Reamaze can be fully integrated and embedded into websites or apps for rich and seamless support conversation management via email and social media (Twitter, Facebook, Instagram), real time messaging, live chat, knowledge bases, and workflows.

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Showing 11 Reamaze reviews
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Reamaze review by <span>Claire M.</span>
Claire M.
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Verified Current User
Review Source

"Großartig für den Kundenservice"

What do you like best?

Was ich an Reamaze mag, ist, dass es viele Funktionen und verschiedene Möglichkeiten hat, mit Ihren Kunden zu kommunizieren. Zum Beispiel gibt es Live-Chat, Social Media und SMS. Ich denke, dass das heutzutage nicht mehr in dieser Art von Software zu sehen ist. Der Support-Service von Reamaze ist immer so hilfreich und freundlich und sie antworten uns immer, wenn wir nicht wissen, wie man etwas benutzt.

Die Ästhetik und das Design der Software ist unglaublich, mit der Farbe Blau umgesetzt, es ist so leicht zu konzentrieren und nie verloren gehen.

Ich mag es auch, dass diese Software in Slack und Github integriert ist, eine Software, die wir auch in unserem Unternehmen verwenden.

Reamaze macht es einfach zu verstehen, was unsere Kunden sagen müssen und hilft uns, alle Zweifel zu lösen.

What do you dislike?

Das einzige, was ich an Reamaze nicht mag, ist der Mangel an Übersetzern. Als eine deutsche Person denke ich, dass dies für andere Mitarbeiter hilfreich wäre, aber es ist kein großes Problem für mich, da ich Englisch spreche.

Recommendations to others considering the product

Reamaze wird Ihnen nicht nur helfen zu verstehen, was Ihre Kunden über Ihr Unternehmen sagen, sondern es wird Ihren Kunden auch helfen, über verschiedene Wege wie SMS und Social Media zu sagen, was sie sagen müssen. Ich würde diese Software wirklich jedem Unternehmen empfehlen.

What business problems are you solving with the product? What benefits have you realized?

In unserem Unternehmen sorgen wir uns wirklich darum, unseren Kunden das Beste zu bieten. Mit dieser Software können wir unseren Kunden Fragen stellen und Ratschläge geben. Seit wir Reamaze verwenden, finde ich, dass es uns besser geht, Kundengespräche zu führen.

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Reamaze review by <span>Garrett S.</span>
Garrett S.
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Review Source

"Great for retaining and converting customers. Much more than a helpdesk."

What do you like best?

I really wanted to love intercom because it was the first product that went beyond helping customers. But honestly their product is not that impressive and quite expensive. Reamaze does exactly what intercom does (for what we need) and at a consistent price point. It has helpdesk. It has customer messaging. It has FAQs for customer education. Except it doesn't cost you an arm and a leg.

What do you dislike?

Reamaze is an underdog. There still needs to be some fine polish around the edges but it doesn't fall short of industry standards by any means. The team is responsive to feedback and there are changes coming out all the time. It's not a huge dislike on my part.

Recommendations to others considering the product

Definitely try these guys out and tell them your headaches. Their support is great. Always get a demo from them.

What business problems are you solving with the product? What benefits have you realized?

We use Reamaze as a helpdesk for incoming customer questions. Our sales and marketing teams also use it to scale up customer outreach to bolster retention and conversion rates. Reamaze has features that does all of that and more. Great stuff.

What Help Desk solution do you use?

Thanks for letting us know!
Reamaze review by <span>Marty L.</span>
Marty L.
Validated Reviewer
Verified Current User
Review Source

"Perfect platform for shared inbox, customer messaging, and customer education."

What do you like best?

Reamaze is best alternative to a platform like Intercom or Drift and is much more than Zendesk or Freshdesk. It's core features are helpdesk and live chat but there are features that will allow sales and marketing teams to flex their muscles along with customer service people all on the same app. Very powerful stuff. My favorite? The pricing of Reamaze is amazing. Intercom charges by number of customers which we have a lot of so it's very expensive. Reamaze is per agent based.

What do you dislike?

The pasting of scripts is annoying at times but I totally understand why it's necessary. This is easily remedied if you install Google Tag Manager on your website or app to make publishing and unpublishing scripts easier. Scripts apply to live chat and proactive engagement stuff.

What business problems are you solving with the product? What benefits have you realized?

We're using Reamaze for customer relationship management pertaining to customer service, customer messaging proactively, and also FAQ. We're basically using all their features!

Reamaze review by <span>Brent A.</span>
Brent A.
Validated Reviewer
Verified Current User
Review Source

"The most modern helpdesk and live chat platform for a growing business. Great customer support too."

What do you like best?

Re:amaze is feature packed and incredibly user friendly. The team is very feedback driven so whatever you suggest can actually get implemented on time. Working with large software companies can be a real pain but Re:amaze is a medium sized company that really listens to its customers.

What do you dislike?

I use Re:amaze live chat almost everyday but only the real time version. I don't particularly like the always-on enterprise live chat. It may work for some companies but I don't particularly like it.

Recommendations to others considering the product

Make sure you sign up for a live demo of the entire platform. They also offer a training session for all their paid customers so take advantage of that as well.

What business problems are you solving with the product? What benefits have you realized?

Re:amaze is helping us with customer support. Our sales people use it to monitor what our customers are doing. We also have it integrated with Upscope so we can co-browse with our customers easily. We realized we're probably not even utilizing all of its benefits but we're learning every day!

Reamaze review by <span>Antony M.</span>
Antony M.
Validated Reviewer
Verified Current User
Review Source

"THE BEST tool for eCommerce customer support"

What do you like best?

Re:amaze changed our business and customer support for the better. Re:amaze has very deep integrations with our ecommerce platform (Shopify) and all the channels we use to communicate with our customers, including social media, email, and live chat. This creates a single all-in-one view of a customers entire relationship with us enable us to really personalize our support. Also, the highly customizable brand experience in every aspect of Re:amaze from the colors to the default text and the icons is really nice.

What do you dislike?

The workflows could be a little easier to use - but to be fair they are constantly improving them. In general there is very little to dislike.

Recommendations to others considering the product

There isn't a better all-in-one ecommerce customer support platform. The price is excellent and their customer support team are incredibly responsive and helpful.

What business problems are you solving with the product? What benefits have you realized?

Re:amaze streamlines and speeds up customer support for ecommerce companies. It pulls in all possible support channels, including social media channels, into one complete view of a customers messaging and order history - meaning my support team doesn't have to switch between platforms. It also reduces workload on the support team with highly customizable support workflows, taking a lot of mundane repetitive tasks off their plate.

Reamaze review by <span>Elaine Z.</span>
Elaine Z.
Validated Reviewer
Verified Current User
Review Source

"A modern SaaS business willing to go the extra mile to help customers."

What do you like best?

I'm in love with Reamaze's support team. They're incredibly helpful, proactive, and willing to listen to our issues, questions, and feedback. It's increasingly difficult to find businesses like this nowadays. We will always hear back from them and they always follow up. Their product platform is outstanding, offering a wide range of features we need as a small healthcare facility.

What do you dislike?

Reamaze is a robust platform and like a lot of powerful platforms with lots of features it get become unwieldy at times. This is why having great customer support is even more important. I'd like to see Reamaze get better at making their interface even more easy to use. That said, once you get used to things, it's still fairly easy to use and learn and team other team members.

What business problems are you solving with the product? What benefits have you realized?

We're using Reamaze for customer support. Patient families will always reach out to us for a variety of reasons and we use the platform to correspond with them wherever we are.

Reamaze review by <span>Oliver M.</span>
Oliver M.
Validated Reviewer
Verified Current User
Review Source

"Super easy to use. Great customer service."

What do you like best?

Ability to see what customers are doing.

What do you dislike?

There is no native translation feature so I have to translate everything myself but this is not a huge problem.

Recommendations to others considering the product

Definitely try it out. Seems like a diamond in the rough.

What business problems are you solving with the product? What benefits have you realized?

I originally tried Reamaze for customer support but found that it does a lot more than that. It can connect my email and social media profiles so I can chat with customers but it also has marketing features and can help me monitor customers.

Reamaze review by <span>Baronette T.</span>
Baronette T.
Validated Reviewer
Verified Current User
Review Source

"Great customer messaging platform that works like a helpdesk and CRM."

What do you like best?

This is the perfect platform if you're looking for a hybrid helpdesk with CRM features, being abel to message customers automatically, and if you need a shared inbox. The features are well thought out and intuitive to use. Plenty of features with access controls for all my team. Works with all our stuff like email and social media.

What do you dislike?

Not all of our staff members talk to customers but need to see stuff. Reamaze doesn't offer free seats or temporary seats. We started off paying for a few but they were kind enough to comp us those seats.

Recommendations to others considering the product

Definitely give them a try. It's a great product.

What business problems are you solving with the product? What benefits have you realized?

Customer service. Marketing automation. Some sales related efforts.

Reamaze review by <span>Charlie D.</span>
Charlie D.
Validated Reviewer
Verified Current User
Review Source

"Awesome platform for helpdesk and customer communications."

What do you like best?

Easy to use platform. Great pricing and packed full of useful features.

What do you dislike?

Nothing really. The platform can use a touch of a UI update but the team is already working on that. KB needs some more customization options.

Recommendations to others considering the product

Make sure to sign up for a demo of the platform.

What business problems are you solving with the product? What benefits have you realized?

Customer engagement, cart abandonment, customer communications from multiple channels. I realized that automated workflows are a big help when it comes to prepping our support team.

Reamaze review by <span>Martin C.</span>
Martin C.
Validated Reviewer
Verified Current User
Review Source

"Simple but powerful project management tool for small teams"

What do you like best?

Keep info in one place, great support, easy to implement. Great tools to add channels like FB, Instagram, Chat, phone.

What do you dislike?

Not much to dislike really. The collision notification doesn't apply to our team but is not an editable option.

Recommendations to others considering the product

I am sure there other platforms solving similar issues but this one is easy to understand.

What business problems are you solving with the product? What benefits have you realized?

Have my small team keeping conversations with clients in one place.

Reamaze review by User
User
Validated Reviewer
Review Source

"Reamaze Review"

What do you like best?

Reamaze offers a plethora of cool features including: messaging, site monitoring and live chat. This solution places all of your social media conversations in one location and helps you handle day to day transactions with ease.

What do you dislike?

Nothing! This app does it all and is the only app that properly manages multiple brands. Highly recommend!!

Recommendations to others considering the product

Don't hesitate! It's simple to implement and use and their support is outstanding.

What business problems are you solving with the product? What benefits have you realized?

I'm easily able to utilize all forms of social media in one spot and keep track of all of my orders with ease. The built-in CRM is fantastic.

Kate from G2 Crowd

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