What do you like best?
The best aspect of RecTrac is the front end ease of use. While it can be difficult to create programs and items in the system, it is very simple for our Front Desk staff to use when interacting with students and patrons. Another beneficial item is the ability to put restrictions on different items along gender lines, age, and student status. This allows us to filter our programs to just the groups that are intended to be utilizing them rather than allowing for erroneous activity registrations.
What do you dislike?
I dislike the way in which the archiving system works. Unless everyone is on the exact same page it becomes very hard to access old information. Unfortunately, if you do not use the archive feature, you have to clone or recreate the program to clear entries and this results in having a large number of inactive items in the system. Another item to improve would be the ease with which one is able to customize Point of Sale items.
Recommendations to others considering the product
I would suggest making sure that you can pair RecTrac with your online payment services for ease of use.
What business problems are you solving with the product? What benefits have you realized?
The system has been hugely beneficial in helping us to track usage of equipment and the number of individuals coming through our gate on a daily, monthly, and yearly scale. The reports function produces both a PDF and Excel version of everything that we would need to know in order to complete our strategic reports.