Response from of Recurly
Thank you for sharing your experience with the Recurly platform and with our Support Team. We take pride in what we do and are eager to learn from our mistakes. Our Support Team consistently receives over 98% positive approval ratings, however from your feedback we clearly did not provide you with this level of service.
While it appears we were unable to do this for your use case, Recurly does solve subscription billing problems for thousands of businesses out of the box. Like any product, we make decisions about how we implement product functionality and in situations where we cannot meet specific needs, we’ll try to offer some other path or workaround. Again here, it appears our suggestions fell short of your needs.
I appreciate the opportunity to learn from your experience to make Recurly better. If you are interested and available, I would be happy to set up a call to discuss in more detail. You can reach me at my email below.
Patrick Unnold, VP of Customer at Recurly