What do you like best?
I like that it is 1. browser-based, 2.designed specifically for medical research data, 3. open-source (which makes it free). One of the most important features, however, is that it is secure and can be used to store sensitive and private data.
What do you dislike?
For an institution to install it, it takes a while to contact the developers and install it. Also, it requires the installation on the institutional server, which can be a hassle. Additionally, it doesn't support some of the languages fully.
Recommendations to others considering the product
It is important to assess the company's needs. REDCap is perfect for academic and research institutions, however, it may not be ideal for commercial projects. Also, it is important to have an IT team who would be able to deal with a technical side of product implementation
What business problems are you solving with the product? What benefits have you realized?
Once it was installed, we were able to quickly teach our staff and students to use it (short learning curve) and start conducting research studies using REDCap. It's very intuitive, so they were able to create databases and surveys quickly. Also, we don't have to worry about additional precautions to secure our data. Overall, it improved our data flow and quality.