Personable with a 'no problem is too big' approach. They cannot solve all of your problems yet they know how to LISTEN. Straight from implementation to live and each month, they continually allow you to deliver your KPIs and mine your database to yield the right message to the right customer.
What do you dislike?
If a technical problem occurs, you do not have a central number to call. One of the account managers is the first port of call which IT departments do not love. I.e. a resolution isn't defined quickly. The account manager needs to call somebody else etc...
Recommendations to others considering the product
Seriously consider the value of staying with your existing ESP. If it is just because you've been with them for x years, start looking. RedEye makes the complex simple and helps onboard many users from marketing to customer service.
ESPs make their money within the first year of on boarding you. If you do not double your revenue within a 2 year period with the ESP, you do not have the right account support.
What business problems are you solving with the product? What benefits have you realized?
The fact that not all ESPs need to be enterprise, a logic RedEye understands. We are not a massive business yet need more than Mailchimp. Simple and agile ways of scaling marketing automation is what RedEye does with ease.
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