What do you like best?
The automatic alerts to followers of each bug. It really helps improve communication within the team. Until doing this review, I honestly didn't know about the project tracking/budgeting aspects, so I'm very interested to look into those! My company uses it primarily for Software Bugs now. Having a single place to track all of the bug details has been HUGE for our team.
What do you dislike?
I wish the tables were more user-friendly, I find it challenging to set them all up the way I want to see them. As I type this, I do realize that this is more my problem than the software. I haven't taken the time to research how to do the customization, I've kind of been clicking around to learn. As the Project Manager and Administer of our team site, I need to do that. Maybe I don't have anything I dislike after all, once I take care of that.
Recommendations to others considering the product
This is an awesome tool once you learn how to use it. I haven't seen anything out there that works this well for software bug tracking/resolution.
What business problems are you solving with the product? What benefits have you realized?
We currently use Redmine to log, track, and resolve software bugs. It's been instrumental in completing the development phase of our design and build projects. By using Redmine, we've had clear communication between developers, users, management, etc to provide a single source for all information. Having a single source of truth for ongoing issues is KEY in projects where accountability is important. This tool is awesome for that.