Redmine

(143)
3.9 out of 5 stars

Opensource project management

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Showing 143 Redmine reviews
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Redmine review by <span>Resmy G.</span>
Resmy G.
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Redmine - Best web application for project management

What do you like best?

First of all its open source and its easy to manage as well as configure enormous plug ins on need basis. I would also say that it gives an upper hand to developers in easily tracking tickets and manage them in a controlled way. Community support is also an added benefit based on experience.

What do you dislike?

As every tool has its own Pros and cons, few to list is that the interface seems easier but need a training for usage and also gets expensive as we move to premium versions of the tool.

Recommendations to others considering the product

I would definitely recommend this product if you are having a project which is required to be properly managed. The initial training would help the developers too to use them without hustle and the community support for any kind of clarifications definitely is a added benefit.

What business problems are you solving with the product? What benefits have you realized?

This is the backbone of our application as we are developing ecommerce application. As the usage is real time and large number of users consume it. So immediate resolution to tickets and manage them is critical which is done through this tool and seems to save lot of time for us.

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Redmine review by <span>Ian C.</span>
Ian C.
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Excellent, low-cost project and ticket management

What do you like best?

Redmine offers many features for the cost and is extremely stable. It's designed well for management of small to medium size projects. With the right technical expertise, it can accomplish a lot for you. We've used it for more than five years. We used it in the role of service desk support as well. It integrated seemlessly with our organizational LDAP authentication system. Setting up the creation of tickets, and commenting, via email was pretty straightforward. Two other departments in addition to our technical group, have been using it as well. Those were both customer service groups and they were able to adapt to it with only a few hours of training. Customizing ticket statuses and workflow is simple and easy-to-use. As our group and scope of work have grown, we are now transitioning to JIRA.

What do you dislike?

No so much of a dislike but it base design isn't as flexible as commercial tools. The UI/UA design is easy-to-use and simple but not easily manipulated out-of-the-box. Setup of Ruby and Rails requires expertise in that environment. It's not as flexible for use as a Support Desk application. The administrative interface is not as refined and does not offer as much functionality as some other tools.

Recommendations to others considering the product

Redmine requires knowledge of Linux and Ruby on Rails amongst your DevOps team. I would carefully consider your project management and service desk requirements. It works best in the former role.

What business problems are you solving with the product? What benefits have you realized?

We needed track tickets for both our application dev projects and support desk. Redmine has worked well over the last five years.

What Project Management solution do you use?

Thanks for letting us know!
Redmine review by <span>Anthony M.</span>
Anthony M.
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Great Issue Tracking

What do you like best?

Redmine (Bitnami stack of Redmine) is extremely easy to install (although upgrades are not at all as easy), has loads of free plugins to provide tons of free features and capabilities, fairly easy to customize, and has served us rather well these past 2 years tracking bugs, features requests, retaining easily searchable knowledge base information (so much better than our SharePoint server).

What do you dislike?

As of my last search, there is no way to upgrade nearly as easily as it is to perform the original Bitnami Redmine install. As this is not my main function (and we have no one dedicated to this), finding time to develop and validate a process to upgrade as well as then performing the upgrade is hard to justify when standard product development is a priority.

What business problems are you solving with the product? What benefits have you realized?

Bug, feature, and task tracking against projects and targeted release points

Redmine review by <span>Junxiao S.</span>
Junxiao S.
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Issue tracking for free

What do you like best?

Redmine is a free webapp for issue tracking. It has many features but you have to define how your organization is going to use it.

What do you dislike?

Redmine’s privilege model is too coarse grained: if you are a “developer” of a project, you can’t reject or abandon an issue.

“Precedes” and “Follows” issue relations always cause a mess in dates. We end up not using these relations, and not using dates in general.

Recommendations to others considering the product

You need to define how your organization is going to use Redmine. For example, what issue qualifies as a “Task” vs a “Feature”? Does an issue go into “In Progress” state during design stage, or only after coding starts? What status to use during code review (we created a dedicated “Code Review” status)?

What business problems are you solving with the product? What benefits have you realized?

We use Redmine to assign software development tasks.

Redmine review by <span>Marissa M.</span>
Marissa M.
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Great Experience Using This Product

What do you like best?

Projects can be organized and easily tracked and found in Redmine. You can review past projects and tickets and team contributors on tickets that have already been completed and closed out, which allows you to have a solid reference for your current project. All projects live in one system and it's pretty easy to search for and find tickets using various criteria. This product helps keep teams of all sizes on track and it's features allow for easier project planning and management.

What do you dislike?

At times it can be difficult to find older, closed tickets if you do not have enough of the search criteria available. I try to save tickets numbers so I can easily search by entering this information opposed to keywords or project titles.

Recommendations to others considering the product

Give this product a shot if you have groups working on large projects, events, etc.

What business problems are you solving with the product? What benefits have you realized?

We use Redmine to project plan events of all sizes as well as any marketing requests or project requests at the company. When everything lives in Redmine, it's much easier for teams to accomplish tasks.

Redmine review by <span>Katherine G.</span>
Katherine G.
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Sufficient issue tracking tool

What do you like best?

I like that by assigning an issue to a colleague it prompts them to move forward with their task, and I am only prompted when the issue is assigned back to me. As a user I mostly go to "My Page" - it allows me to easily access previous tickets that I created and shows tickets that are assigned to me at a glance. The tool organizes issues by projects, so we are able to track website issues separately from marketing reviews etc. The "watcher" feature enables a colleague to receive updates on a project where they need to be in the loop.

What do you dislike?

The design of the website isn't very engaging, and neither are the emails. If there was a more engaging tool that had all the same capabilities I would probably opt for that over Redmine.

What business problems are you solving with the product? What benefits have you realized?

We are tracking issues from start to completion that span across departments.

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