Want to see who topped the 2019 Best Software Awards?
RelationEdge

RelationEdge

4.2
(25 reviews)
Optimized for quick response

RelationEdge helps companies implement, customize and integrate Salesforce, and provides ongoing services and support to continually adapt the platform to meet changing business requirements.

Work for RelationEdge?

Learning about RelationEdge?

We can help you find the solution that fits you best.

RelationEdge Reviews

Ask RelationEdge a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • For Category
  • Industry
Ratings
Company Size
User Role
For Category
Industry
Showing 25 RelationEdge reviews
LinkedIn Connections
RelationEdge review by Project Manager
Project Manager
Validated Reviewer
Verified Current User
Review Source

"Helped get us started in Salesforce"

What do you like best?

The ability to keep all information in one place. I was able to communicate our needs and the consultants understood what we were trying to do.

What do you dislike?

The Reports feature is difficult to use. RelationEdge set us up with a custom Lists object instead of using Campaigns, and it is easy to add Contacts but it is more complicated to pull them into a list on a Report from a Custom Object.

Recommendations to others considering the product

Make sure the scope is outlined in as much detail as possible. My understanding and expectations were higher for integration. I also learned at near-completion that our integrations with Constant Contact and Outlook were not going to work the way I thought they would. We are non-profit and have limited resources, and they were excellent at staying within budget.

Sign in to G2 Crowd to see what your connections have to say about RelationEdge
RelationEdge review by Alex F.
Alex F.
Validated Reviewer
Review Source

"Longstanding business relationship with a positive experience."

What do you like best?

RelationEdge took the time during the business discovery process to truly understand our business and effectively address short-term needs and help us construct a long-range, multi-phase plan. Communication is key and RelationEdge has been a true partner. In those instances where developmental items haven't gone as expected, they has always delivered. We frequently have overruns in budget to do our changing the scope and this is always clearly communicated to us.

What do you dislike?

We work with different development teams based on the scope of the project and there have been occasional shortcoming with their understand of how their object or customization integrates with with rest of our Salesforce org.

What Salesforce Consulting solution do you use?

Thanks for letting us know!
RelationEdge review by Project Team Member in Consumer Services
Project Team Member in Consumer Services
Validated Reviewer
Verified Current User
Review Source

"Competent but pricey"

What do you like best?

Relation Edge is friendly, are solid business partners, and good communicators. High level of competency among their consultants.

What do you dislike?

The pricing is very high. We no longer use Relation Edge for this reason. On one project, when our consultant was out of office, we were billed for the replacement consultant to get up to speed on the project which felt like a "them" problem that we got billed for. Leadership did hear and adjust our invoice eventually but the experience of that wasn't great.

Recommendations to others considering the product

Document and communicate needs clearly whenever outsourcing professional services!

RelationEdge review by Jamie V.
Jamie V.
Validated Reviewer
Verified Current User
Review Source

"Salesforce Expertise!"

What do you like best?

RelationEdge was very knowledgeable about Salesforce. They were able to help us mold the system to new business processes. They had creative ideas for how to build workflow to help automate our processes.

What do you dislike?

There was nothing that I disliked. They were the right culture fit and the technical expertise to help with a successful launch.

Recommendations to others considering the product

We looked for culture fit and RelationEdge was spot on.

RelationEdge review by Brett F.
Brett F.
Validated Reviewer
Review Source

"Solid partners who strive to understand your business and execute with prioritization"

What do you like best?

Relation Edge are focused on understanding our business needs, intended outcomes, and providing their expertise to ensure we achieve that, even if it means recommending a different approach than we initially wanted to take

What do you dislike?

We had a small issue with billing cycle early on but were able to reach an amicable resolution. Occasionally there have been some delays in responses as they manage resources, but again these have been resolved with little effort

Recommendations to others considering the product

Clear agreement on timelines, scope and payment terms

RelationEdge review by Misti  S.
Misti S.
Validated Reviewer
Review Source

"Work with Relation Edge and Field Service Lightning Implementation"

What do you like best?

They were there when we needed them when

What do you dislike?

Nothing that I can think of, I was very happy

Recommendations to others considering the product

I would recommend RelationEdge because they were able to understand how we do business and took time to figure out how Field Service Lightning needed to be adjusted, when it could be, to make it work with us. They were with us when also implementing a connection to our accounting software.

RelationEdge review by Jessica K.
Jessica K.
Validated Reviewer
Review Source

"Trusted Advisors"

What do you like best?

RelationEdge is a trusted Salesforce partner and comes highly recommended by our account manager. We have found them to be deeply knowledgeable about the software and they've been able to help us get through some roadblocks with adoption & usage among our teams.

What do you dislike?

At times there have been some inefficiencies with the way projects have been managed.

RelationEdge review by Brian B.
Brian B.
Validated Reviewer
Review Source

"RelationEdge: Game Changer"

What do you like best?

Having an all in one solution makes it easy for different departments to be on the same page- Adam and his team went above and beyond in their deliverable. For Salesforce the dashboards and reporting are key particularly in the Salesforce1 app.

What do you dislike?

Overall cost is expensive but the ROI is still there.

RelationEdge review by Anne B.
Anne B.
Validated Reviewer
Review Source

"RE came through for us...very pleased"

What do you like best?

Very dedicated to provide clean, efficient solutions that contribute to the success of our company, team and clients.

What do you dislike?

We happened to be mid-project during a RE staff change which caused a slight delay, but the new team ramped up right away and got the project back on track.

Recommendations to others considering the product

Great partner committed to your success!

RelationEdge review by Logan B.
Logan B.
Validated Reviewer
Review Source

"Custom Salesforce Deployment"

What do you like best?

Shelley and the business team were fantastic.

What do you dislike?

We had a good experience with the team in Denver. The middleware tool their tech guy recommended to our tech team wasn't good but we caught that before deployment and found another solution.

Recommendations to others considering the product

Ask for Shelley on the Denver Team.

RelationEdge review by Shawna V.
Shawna V.
Validated Reviewer
Review Source

"Amazing support"

What do you like best?

Kortney!!! She is top notch customer service. She was always just a call away and quick to resolve any issue that came up.

What do you dislike?

I do not really have any dislikes, everything was handled very well

RelationEdge review by Todd P.
Todd P.
Validated Reviewer
Review Source

"Solid organization with great service"

What do you like best?

Very knowledgable people with decades of practical business experience and the highest integrity.

What do you dislike?

I do not have any dislikes about this organization.

Recommendations to others considering the product

Meet with Adam and his team and you'll understand the difference

RelationEdge review by Project Manager in Hospital & Health Care
Project Manager in Hospital & Health Care
Validated Reviewer
Review Source

"Mediocre experience using RelationEdge on two projects"

What do you like best?

The initial contacts I had as well as anyone at a higher level who I interacted with, not our main resources, seemed very knowledgeable.

What do you dislike?

Our resources we were working with were disorganized, not responsive in a timely manner, and gave me the impression that they were learning what they were doing for us on the fly. I ended up modifying much of what they did after the project was finished as I wasn't happy with the result.

RelationEdge review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Verified Current User
Review Source

"Good implementor - not good partner "

What do you like best?

good account managers - responsive to me

What do you dislike?

not good at being thought partner

Recommendations to others considering the product

If you are knowledgeable about SFDC/ServiceCloud and need a shop that can execute/implement OOB solutions for you, then RelationEdge can provide value

RelationEdge review by Project Manager in Information Technology and Services
Project Manager in Information Technology and Services
Validated Reviewer
Review Source

"A group of extremely competent Salesforce professionals"

What do you like best?

I have found the consultants at RelationEdge to be very professional, knowledgeable and easy to work with.

What do you dislike?

We are using about 20 hours / week of RelationEdge consultant's time. As such, they are frequently working concurrently with other customers and projects. It sometimes can be hard to coordinate schedules.

Recommendations to others considering the product

I would absolutely recommend RelationEdge to other customers for work with Salesforce.com and related products

RelationEdge review by Nathan M L.
Nathan M L.
Validated Reviewer
Review Source

"Best Implementation Ever!"

What do you like best?

Excellent communication. Team oriented service

What do you dislike?

Price, but you get what you pay for. Pricing seems about average

RelationEdge review by Project Manager
Project Manager
Validated Reviewer
Review Source

"Excellent and Timely Work."

What do you like best?

RelationEdge was efficient and consistent. Their project management and implementation team provided up to date information and fast turnaround.

What do you dislike?

The wasn't anything we disliked about RelationEdge. Our limitations were a combination of not fully understanding the licensing differences in Salesforce.

Recommendations to others considering the product

RelationEdge is an excellent company. Be sure to spend adequate time planning before beginning work.

RelationEdge review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source

"Great resource for quick and thorough support"

What do you like best?

Responsiveness (very quick), thoroughness of work, fact they help train us when needed to do things ourselves.

What do you dislike?

Nothing really. They've been awesome to work with.

Recommendations to others considering the product

Over-communicate with them - phone better than email sometimes.

RelationEdge review by Project Manager
Project Manager
Validated Reviewer
Review Source

"RelationEdge helped clean our system up of non essential objects, fields and most of all, processes."

What do you like best?

Their extremely organized and methodical approach to assessing their clients' needs and delivering solutions.

What do you dislike?

Nothing, we are extremely satisfied with the service, although you definitely pay for the quality of service you receive.

RelationEdge review by Project Team Member in Management Consulting
Project Team Member in Management Consulting
Validated Reviewer
Review Source

"Fantastic Service"

What do you like best?

Knowledgeable, fast response times. They really understood our practice and what we were looking for.

What do you dislike?

N/A. Their service overall was fantastic compared to other implementation teams I've worked with in the past.

RelationEdge review by Project Team Member in Computer Software
Project Team Member in Computer Software
Validated Reviewer
Review Source

"Excellent Consulting Group!"

What do you like best?

Very responsive and easy to deal with people! Also very proficient in what they do.

What do you dislike?

I do not dislike anything about RelationEdge!

Recommendations to others considering the product

If you have questions regarding setting up Salesforce, I would go them! They really help.

RelationEdge review by Project Team Member
Project Team Member
Validated Reviewer
Review Source

"Professional!"

What do you like best?

Really sharp and helpful team. Knew a great deal about the possibilities regarding ideal implementation.

What do you dislike?

There was nothing that stands out as a dislike.

RelationEdge review by Executive Sponsor in Telecommunications
Executive Sponsor in Telecommunications
Validated Reviewer
Review Source

"SalesForce implementation"

What do you like best?

Very knowledgeable team who generally responds very quickly to questions.

What do you dislike?

During the maintenance phase, it sometimes takes a few days to get resources scheduled.

RelationEdge review by Project Manager
Project Manager
Validated Reviewer
Review Source

"Great team"

What do you like best?

The people and their knowledge of the power of Salesforce.

What do you dislike?

There was nothing that I disliked about working with Relation Edge.

RelationEdge review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source

"Pardot Implementation"

What do you like best?

Friendly service, good price, and organized.

What do you dislike?

The project was scheduled to complete in 3 months and is still not done.

Learn more about RelationEdge

RelationEdge Videos

Kate from G2 Crowd

Learning about RelationEdge?

I can help.
* We monitor all RelationEdge reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.