What do you like best?
When we mention to client's that we can provide hosting on our Relativity instance, we never have to explain what it is, or how it is better than the competition. The client will already know of it, or has been trained on how to use it.
What do you dislike?
Upgrading to newer versions can be quite difficult, however if we ever run into a problem, the 24 hour support staff are always there to help. We have upgraded twice, from 8.2 to 9.2 and then again from 9.2 to 9.4. The last upgrade was noticeably easier than the first, but still not foolproof..But I'm confident that in the future, it will be a more streamlined process.
Recommendations to others considering the product
Simply put, I believe that it will be the standard for how eDiscovery platforms should be. We were lucky enough to begin using it early, and we haven't looked back.
What business problems are you solving with the product? What benefits have you realized?
For our business, we require a secure and large scale review platform that can be accessed from anywhere the client requires. This has not let us down yet on that aspect.
The analytics functionality also significantly reduces review time and costs for the clients, which they appreciate.