Relay

(7)
4.0 out of 5 stars

Relay connects trusted brands with people so they can effortlessly get stuff done.

Work for Relay?

Learning about Relay?

We can help you find the solution that fits you best.

Find the Right Product

Relay Features

Process
Mentions

Scours various channels for brand mentions to proactively seek reparative communications.

Not enough data available

Tickets

Creates and assigns support tickets, scheduling them in a timely manner.

Not enough data available

Macros

Allows administrators to create templated responses to frequently asked questions.

Not enough data available

Collaboration

Allows employees to communicate and collaborate on the problem solving journey.

Not enough data available

Channels
Phone

Connects employees with customers through a calling solution.

Not enough data available

Text

Connects employees with customers through a text message solution.

Not enough data available

Email

Connects employees with customers through an email solution.

Not enough data available

Social

Connects employees with customers through a social media solution.

85%
(Based on 5 reviews)
Live Chat

Connects employees with customers through a live chat solution.

Not enough data available

Insight
Surveys

Provides opportunity for customers to give feedback through a survey.

88%
(Based on 5 reviews)
Reporting

Enables administrators to create customized reports reflecting customer satisfaction.

Not enough data available

Visitor Activity

Allows administrators to track visitor activity to understand the research that was done before turning to customer service.

Not enough data available

Help Desk

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

Not enough data available