What do you like best?
Relenta has seamless integration between contacts, calendar and email. There are some really simple yet time saving features, most software overlooks the importance of these things.
The thing I like the most about Relenta is the personalisation of the emails I send. I may send the same email to 20 people, but I'm interested in a response from all 20, so I appreciated that the email doesn't come across as a mail chimp style, mass marketed email.
What do you dislike?
I dislike that Relenta doesn't yet have email open analytics, this would be really helpful.
They've said this is comming.
Recommendations to others considering the product
Relenta is a CRM focused on email communication, It's the perfect solution for businesses that communicate a majority of the time by email.
You can add comments and custom events to the contact timeline, so a phone call can be summarised and entered as an event with details. This will show up in the timeline, I think this is more useful to see in the timeline than a VOIP audio recording.
What business problems are you solving with the product? What benefits have you realized?
I'm using Relenta to send more personal emails to my clients and to allow me to better track my communication with them. It's quite embarrassing when I send the same email to a client twice.
Relenta allows anyone in my company to view the contact timeline, this means the workload of keep up contact with clients can be shared amongst the team.
The shared department inbox ensures someone is always able to quickly respond queries from current or potential clients, even when a team member is on leave.