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Reply Features

Integrated Workflows

Task Management

Automates in-system tasks and provides reminders and details for manual tasks for sales team members to complete.

72%
(Based on 18 reviews)

Email Tracking/Automation

Integrates tightly with email inbox and allows the scheduling and tracking of email outreach and correspondence.

89%
(Based on 37 reviews)

Calls and Voice

Provides sales dialer functionality or integrates tightly with dialer software, with useful automation and high-quality calls.

63%
(Based on 6 reviews)

Other Outreach Options

Provides relevant automation in sales channels outside of email and calls, like social media posts, SMS text messages and more.

73%
(Based on 9 reviews)

CRM Integration

Provides two-way integration with sales CRM: (1) Tracking sales team actions and prospect responses and (2) Pulling CRM data to populate and personalize sales outreach.

82%
(Based on 20 reviews)

Analytics

Open Rates

Records the rate at which emails are opened.

85%
(Based on 137 reviews)

Link Activity

Records the rate at which links in emails are followed.

78%
(Based on 40 reviews)

Attachment Activity

Records the rate at which email attachments are opened or downloaded.

80%
(Based on 61 reviews)

Repeatability and Reportability

Content Management

Retains and incorporates company-approved messaging and presentations into emails, calls, meetings, etc.

85%
(Based on 20 reviews)

Workflow Management

Orchestrates automated sales tasks and outreach across a number of channels (email, calls, social media, etc.) and/or integrated systems.

88%
(Based on 23 reviews)

Workflow Performance

Reports on the effectiveness of an entire outreach workflow as well as the effectiveness of specific marketing materials, messaging, outreach tactics, and team members.

89%
(Based on 23 reviews)

Sales Coaching and Insights

Surfaces relevant insights about how a team member can perform better, either with improved sales techniques or prospect-specific hints.

81%
(Based on 16 reviews)

Customizations

Email Platform Integration

Syncs information from other software such as contacts, emails and calls to reduce manual data entry.

87%
(Based on 120 reviews)

Email Scheduling

Allows administrators to schedule out emails in advance.

89%
(Based on 139 reviews)

Notifications

Reminds administrators to follow-up on emails based on pre-set reminders.

84%
(Based on 114 reviews)

Email Categorization

Allows for the categorization of emails.

83%
(Based on 115 reviews)

Templates

Allows for the creation of templates for frequently-sent emails.

84%
(Based on 118 reviews)

263 Reply reviews

4.6 out of 5
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Reply Features

  • Task Management
  • Email Tracking/Automation
  • Calls and Voice
  • Other Outreach Options
  • CRM Integration
  • Open Rates

Reply User Ratings

8.9
Ease of Use
Average: 8.9*
9.4
Quality of Support
Average: 9.0*
8.6
Ease of Setup
Average: 8.7*
* Sales Engagement Category
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