For businesses looking for a full-blown report extraction solution, ReportMiner is an excellent choice. For those of us that need report extraction on more of a one-off basis, the express version is the most cost-effective choice, but has some shortcomings which prevented us from making a purchase.
User-friendliness and ease of use was very good, as good or better than some of the competitors we reviewed. Except for the shortcoming mentioned above, we might very well have ReportMiner at work right now.
First and foremost, the ability to run 1 model against multiple report files. This was the dealbreaker for us. While it is available in the Enterprise edition, our business needs didn't justify the additional expense of that version, which was significant.
It's a good product, but depends on what your needs are and how important certain features are. It is definitely one of the easier to use report scrapers I have encountered.
One-off report scraping and analysis. We have a few daily processes that rely on report-scraping, but we generally try to automate those with data files direct from the respective database and eliminate the report step altogether.