Reputation Loop

4.0
(14)

Reputation Loop is a reputation marketing platform and their goal is to empower local business owners with the ability to control and expand their positive reputation.

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Reputation Loop review by Bailey W.
Bailey W.
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"Very helpful for reputation management"

What do you like best?

The ability to drop tons of customers into the automated reviews sequence is great and efficient. Being able to suppress negative reviews but still see and respond to them makes for the perfect balance of gaining good reviews online while still rectifying bad experiences with customers and learning how to improve.

What do you dislike?

The email setup area is poorly designed. You cant even see the whole email at once. It's kinda confusing where in the email that customers will click to leave their review. I also don't like that for each location of one business has to be set up individually even though they have all the same settings.

What business problems are you solving with the product? What benefits have you realized?

It is a great reputation management software that let's us suppress and respond to bad reviews and learn from them while also getting better reviews on sites like Google and Yelp.

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Reputation Loop review by Chris O.
Chris O.
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Verified Current User
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"Critical part of our reputation marketing!"

What do you like best?

I like this because it's easy to configure, easy to understand, and easy to manage on a long term basis. Also they have some great new features added all the time. This system allows us to allow the customer to manage their own account, or we can manage it for them as well. very flexible and gives us the comfort knowing our clients are protected from the worst reviewers.

What do you dislike?

It's pretty good...its sometimes hard to upload .csv files, but they seem to be working on getting that working better.

Recommendations to others considering the product

Jump in...don't hesitate, it's one of the best additions to our marketing by far.

What business problems are you solving with the product? What benefits have you realized?

Because we have Reputation marketing as a part of our overall marketing plan for clients, we don't have a lot of time or money to allocate to this piece. That is why this is perfect for us so we can do a great job, but not have to spend a ton of time doing stuff to get great results.

What Brand Data Management solution do you use?

Thanks for letting us know!
Reputation Loop review by User
User
Validated Reviewer
Review Source
content

"Reputation's Rockin"

What do you like best?

I really like that this is a software that keeps the integrity of reviews in check. It doesn't allow for unfounded reviews to be posted and potentially ruin someone's business. Don't have to worry about one bad apple anymore.

What do you dislike?

I don't like that it involves a lot of rerouting and interfacing with both mobile devices and computers. The login system was tricky for the first few times. A lot of verification pages, but I know it's all for the betterment of the software.

Recommendations to others considering the product

Give it a shot. Your business will be better off because of it. No more worrying about potential bad incoming reviews.

What business problems are you solving with the product? What benefits have you realized?

No longer do we have to worry about irate customers going off on us and posting a review that isn't fair. We value our reviews more highly now, as do people that search for our company online.

Reputation Loop review by Administrator in Internet
Administrator in Internet
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"Lacking in a lot of features & function"

What do you like best?

Sadly there was not a lot to like. I will say that support is quick to answer.

What do you dislike?

This list is very long. However, I will keep it short.

The system was very clunky and it felt like I was beta testing something. From icons not loading, "Submit" buttons being hidden (you had to scroll inside of a box) and the system not offering a full white label solution. You also had to manually enter every review site... Even Google and they use the Google Maps API to find the location. So they have the link to that one... But don't use it.

Recommendations to others considering the product

Get a full demo! And know that you have to enter EVERYTHING into their system.

What business problems are you solving with the product? What benefits have you realized?

I was solving review management. However, we are no longer using it.

Reputation Loop review by Emily B.
Emily B.
Validated Reviewer
Review Source
content

"Reputation Loop"

What do you like best?

Reputation Loop makes it easy to get customers to leave reviews. They get posted to big sites like Google and Facebook. It simply texts or emails the customer and asks if they want to leave a review. Genius

What do you dislike?

I dislike the price. It is about 4x more expensive than competitors.

What business problems are you solving with the product? What benefits have you realized?

I am able to track reviews and upkeep with my companies rating.If a customer has a bad experience I can easily contact them and try to assist them to ensure they have a better experience next time.

Reputation Loop review by Administrator in Management Consulting
Administrator in Management Consulting
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Verified Current User
Review Source
content

"Lower end semi-custom reputation marketing"

What do you like best?

We like the ease-of-use for our self-service clients. This produce has the core features that we consistently commend (we have an agency license)

What do you dislike?

Other systems have more full featured e-mail campaigns, surveys and social media integrations. This system is basic compared to some of the others out there.

Recommendations to others considering the product

Talk to your agency and make sure that you understand exactly what you are getting and not getting in this product compared to other products. We do not recommend that you attempt to implement this yourself since there are many nuances to reputation that you might miss if you attempt to do this yourself. It is worth it to work with a local agency so that you understand everything before implementation.

What business problems are you solving with the product? What benefits have you realized?

We have our clients us this system when they mostly want to do reputation marketing on their own. While we do setup the back-end for them they are then mostly on their own as far as day to day operations. The system works well and features are constantly being added in but we usually go with our more turnkey, higher end systems for clients that want us to do everything for them.

Reputation Loop review by Sean D.
Sean D.
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"Best product on the market"

What do you like best?

RepLoop is what we use in our local / digital marketing agency every day with several dozen clients. It has the best mix of features and usability of anything out there, and believe me when I say we have tested/tried them all. Customer support is highly responsive on the rare occasion we've had to contact them.

What do you dislike?

Although it doesn't really affect us, one additional feature that would be nice would be greater support for countries outside of the US.

Recommendations to others considering the product

just do it!

What business problems are you solving with the product? What benefits have you realized?

Improving review flow for clients and verifying the usability of those reviews that are provided, as well as providing monitoring of reputation across the web and marketing of reputation. This tool has enabled us to have a one-stop shopping system for doing all things reputation for our clients.

Reputation Loop review by Adam D.
Adam D.
Validated Reviewer
Verified Current User
Review Source
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"RL is good software for your agency"

What do you like best?

I like that it allows us to set it up and it automatically contacts customers

What do you dislike?

The interface is not very good. The explanations for many of the options are incomplete or incomprehensible.

Recommendations to others considering the product

The price is great but the interface is very difficult to navigate

What business problems are you solving with the product? What benefits have you realized?

Getting reviews for our clients on different platforms

Reputation Loop review by Sara D.
Sara D.
Validated Reviewer
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content

"Best results"

What do you like best?

Reputation loop is very simple to use to help a new or old business gain customers because of their excellent reputation!

What do you dislike?

I can't really think of anything I didn't like about reputation loop.

What business problems are you solving with the product? What benefits have you realized?

My business has gained many new customers because of great reviews and recommendations from customers. It was definitely the easiest and most cost effective way to bring in customers.

Reputation Loop review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source
content

"Pretty big bang for the buck."

What do you like best?

This is a product that offers great tutorials and set-up is pretty painless.

What do you dislike?

Limited in the features that we would like to be able to utilize and pretty limited customization. Also - only partial monitoring available.

Recommendations to others considering the product

Reputation Loop offers a great entry level product for agencies to utilize for their clients; however - lacks a great deal of what is necessary for a full service experience.

What business problems are you solving with the product? What benefits have you realized?

This is a great entry level product to help manage and obtain on-line reviews as well as monitor a few citation sites. This has worked as an introduction to our clients for our more sophisticated offerings.

Reputation Loop review by Ronni L. W.
Ronni L. W.
Validated Reviewer
Review Source
content

"Our Clients Love Reputation Loop! "

What do you like best?

These software is an excellent way to get reviews on most major social media sites. The pricing is reasonable as well.

What do you dislike?

We are excited about their upcoming new product roll out.

What business problems are you solving with the product? What benefits have you realized?

Encouraging our client's patients to give their feedback on their medical experience. This makes the patient feels valued as well as knowing if they have any issues.

Reputation Loop review by User in Education Management
User in Education Management
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content

"Great technology for customer feedback"

What do you like best?

It helps us automate customer feedback and manage customer relationships. I like how easy it is to use and that it allows us to reach out to past customers for additional feedback. The reports are also helpful. It is linked with all the major review sites that we use like Yelp, Google+, and FourSquare.

What do you dislike?

It would be helpful to have more real-time support available to troubleshoot issues.

What business problems are you solving with the product? What benefits have you realized?

Soliciting and managing customer feedback

Reputation Loop review by User in Government Administration
User in Government Administration
Validated Reviewer
Review Source
content

"Reputation loop"

What do you like best?

Reputation Loop does not acquire customer insights regarding the company as a whole but also about the service offered by a specific employee assigned to clients.

What do you dislike?

I’m still gonna evaluate this product .

What business problems are you solving with the product? What benefits have you realized?

employers can assess their workers’ performances and take measures to ensure that they offer customer service that is on par with company standards.

Reputation Loop review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Review Source
content

"Good software for online reputation management"

What do you like best?

I love how fast it can generate reviews. Reviews help everyones business.

What do you dislike?

Sometimes the customer service has be a long wait.

Recommendations to others considering the product

Good place to start if your business is struggling with collecting online reviews.

What business problems are you solving with the product? What benefits have you realized?

Really helping us with number and quality of reviews.

Kate from G2 Crowd

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* We monitor all Reputation Loop reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.