Reputation

3.9
(15)

Manage business reviews with enterprise reputation management software

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Reputation Features

Survey Management

Brand Design Consistency

Creates feedback forms that are consistent with the design of the site.

Not enough data available

Survey Deployment

Supports the creation and deployment of different survey types on different channels or devices.

Not enough data available

Feedback Collection

Solicits, captures, and centralizes feedback from both structured and unstructured sources.

Not enough data available

Device Responsiveness

Allows designs to adapt automatically to the device that users access the survey or software.

Not enough data available

Consumer Intelligence

Customer Feedback

Provides a forum for customers to give feedback and data storage for company analysis.

82%
(Based on 10 reviews)

Competitive Intelligence

Allows users to get real-time information on competitors performance and reputation.

82%
(Based on 11 reviews)

Sentiment Analysis

Gives users greater visibility into the how feel and respond to reputation gaining tactics.

90%
(Based on 11 reviews)

Process Management

Feedback Aggregation

Aggregates feedback and transforms feedback into actionable insights.

Not enough data available

Trigger Alerts

Triggers creation of a new case after customer leaves feedback.

Not enough data available

Real-Time Analysis

Analyze collected feedback near or in real-time.

Not enough data available

Real-Time Action

Trigger strategic workflows to quickly resolve issues and increase customer satisfaction.

Not enough data available

Reporting

Revenue Reporting

Provides tools with enhanced filtering and correlation between revenue and reputation.

82%
(Based on 5 reviews)

Corporate Reporting

Helps monitor the overall performance of marketing efforts and brand establishment.

87%
(Based on 7 reviews)

Dashboard

Provides a centralized hub and management tools for all data points related to online reputation.

95%
(Based on 11 reviews)

Media Monitoring

Social Networks Monitoring

Helps track and monitor social media trends and interactions.

84%
(Based on 12 reviews)

Social Media Management

Helps manage social messaging and measures the full impact of social campaigns.

86%
(Based on 10 reviews)

Digital Media Monitoring

Helps manage ad messaging and measures the full impact of digital advertising campaigns.

85%
(Based on 9 reviews)

System Management

Security

Provides a secure and compliant system.

Not enough data available

System Monitoring

Continually inspects, audits, and monitors system to keep it up to date.

Not enough data available

In-House Management

Employee Performance

Gives visability into employee performance and each individual's impact on reputation initiatives.

85%
(Based on 6 reviews)

Team Workflow

Helps establish a workflow that allows team members to communicate effectively and collaboratively.

88%
(Based on 5 reviews)