G2 Crowd gives a real-time look at how dreamforce sponsors and exhibitioners stack up.

Request Tracker

2.7
(3)

RT is a battle-tested issue tracking system which thousands of organizations use for bug tracking, help desk ticketing, customer service, workflow processes, change management, network operations, youth counselling and even more.

Work for Request Tracker?

Learning about Request Tracker?

We can help you find the solution that fits you best.

Request Tracker Reviews

Ask Request Tracker a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • Industry
Ratings
Company Size
User Role
Industry
Showing 3 Request Tracker reviews
LinkedIn Connections
Request Tracker review by Jonathan Y.
Jonathan Y.
Validated Reviewer
Verified Current User
Review Source

"The venerable bug tracker, used on CPAN"

What do you like best?

Request Tracker is a no-frills bug tracker software used by the Perl community (the tracker at https://rt.cpan.org is used by most Perl packages on the CPAN). The tracker won't win any design awards (it's not particularly pretty, it was made by engineers for engineers) but it works reasonably well for what it does. You open bugs, add comments, subscribe others to bugs, etc.

What do you dislike?

It's an older technology and lacks the sort of integration with version control systems that users come to expect.

In many cases, GitHub Issues may be a better fit (it's nice to be able to reference issues in your commits and have some basic integration between the two - e.g. "Changes foo, bar, qux. This addresses issue #42" -- the Request Tracker doesn't provide this sort of integration.

It works pretty well for what it does. Its use for basically all distributions on CPAN ensures that it can scale to a large number of projects and issues.

Recommendations to others considering the product

If you're comfortable with Git, look into solutions like Gitlab and GitHub or GitHub Enterprise. These provide better integration between the version control system and the issue tracker.

What business problems are you solving with the product? What benefits have you realized?

I'm a published CPAN author (JAWNSY), so I use Request Tracker for my distributions as it predated the popularity of GitHub and is the de facto standard bug tracker for CPAN authors. I use it for keeping track of bugs as well as to-do items, there are usual fields like Owner, Cc, Severity, Dependency links, etc.

Sign in to G2 Crowd to see what your connections have to say about Request Tracker
Request Tracker review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"Difficult to use and basic"

What do you like best?

It is open source which allow the much needed customisation

What do you dislike?

Difficult user interface. Merging tickets and replying to tickets with a long email chain is frustrating

Recommendations to others considering the product

Does your workflow match RT's? If not, it can take alot of work to customise

What business problems are you solving with the product? What benefits have you realized?

It gave us a customisable ticketing system

What Bug Tracking solution do you use?

Thanks for letting us know!
Request Tracker review by Administrator
Administrator
Validated Reviewer
Review Source

"request tracker"

What do you like best?

Be able to manage requests of any type and have an audit trail of all of them

What do you dislike?

None at all It's a great software that works beautifully

What business problems are you solving with the product? What benefits have you realized?

Managing requests with it makes possible anyone on the team keep track of everything

There are not enough reviews of Request Tracker for G2 Crowd to provide buying insight. Below are some alternatives with more reviews:

1
Instabug Logo
Instabug
4.2
(95)
Instant bug reporting for mobile apps.
2
Bugzilla Logo
Bugzilla
3.8
(72)
Bugzilla is server software designed to help you manage software development.
3
MantisBT Logo
MantisBT
4.0
(53)
MantisBT is an open source issue tracker that provides a delicate balance between simplicity and power.
4
Rollbar Logo
Rollbar
4.4
(40)
Full-stack error monitoring for web & mobile apps. JS, Ruby, Python, PHP, Node, Golang, Android, iOS, more.
5
Sentry Logo
Sentry
4.4
(39)
Sentry gives you insight into the errors that affect your customers.
6
Aiveo Logo
Aiveo
4.3
(33)
Aiveo is an exciting new issue tracking system that will simplify your process. They got you covered from start to end of your project at a great price.
7
YouTrack Logo
YouTrack
4.2
(28)
YouTrack enables you take advantage of IDE-style intelligence to save your team lots of time on issue tracking and task management. Use smart search queries, batch issue modification and handy shortcuts. Let every team member be as productive as they can be.
8
Rational ClearQuest Logo
Rational ClearQuest
4.1
(23)
Rational ClearQuest provides flexible change and defect tracking, customizable processes, real-time reporting and lifecycle traceability for better visibility and control of the software development lifecycle.
9
Airbrake Logo
Airbrake
4.5
(20)
Airbrake gives you detailed stack traces that help you fix errors in seconds, not minutes. Drill down on recurring exceptions or filter by parameters, users or environment variables. Intelligent grouping and duplicate detection means you don't get overwhelmed by trivial errors or a mass of emails.
10
Bugsnag Logo
Bugsnag
4.3
(20)
Bugsnag's cross platform error monitoring automatically detects crashes in your applications, letting you ship with confidence.
Show more
Kate from G2 Crowd

Learning about Request Tracker?

I can help.
* We monitor all Request Tracker reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.