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RescueAssist

4.3
(219 reviews)

GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share.

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RescueAssist Features

Incident Management

Automate Ticket Routing

Routes tickets automatically to the appropriate user.

86%
(Based on 24 reviews)

Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

82%
(Based on 25 reviews)

Ticket Notifications

Notifies the IT team when a ticket needs action.

82%
(Based on 27 reviews)

Knowledge Base

Provides a forum for answers to common questions.

87%
(Based on 28 reviews)

Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

85%
(Based on 24 reviews)

Administration

Usage Information

Offers visibility into employee device activity

Not enough data available

Integrations

Allows for integration of support, chat, diagnostic or other IT management tools

Not enough data available

Diagnostics

Provides administrators with performance information to

Not enough data available

Session Recording

Provides the ability to record remote access and support sessions

Not enough data available

Session Transfer

Allows remote access and support sessions to be transferred between users

Not enough data available

Unattended Access

Allows administrators access to devices, regardless of end-user's presence

Not enough data available

File Sharing

Allows remote users to share files with other remote users

Not enough data available

Reporting

Dashboards

Displays important metrics relating to performance.

83%
(Based on 35 reviews)

Time Tracking

Tracks time worked on a ticket.

84%
(Based on 33 reviews)

Surveys

Provides surveys to measure employee satisfaction.

86%
(Based on 27 reviews)

Platform

Cross-Platform Access

Allows remote usage and access across a range of operating systems and device types

Not enough data available

Mobile Device Access

Allows remote desktop administrators access to connected mobile devices

Not enough data available

Applicatons Management

Centrally manages, configures, and oversees applications on employee devices

Not enough data available

Remote Device Control

Allows administators to take control of a connected endpoint device

Not enough data available

Access & Usability

Mobile

Enables access to service desk features via mobile device.

82%
(Based on 31 reviews)

Self Service

Enables employees to view the status of their tickets.

87%
(Based on 31 reviews)

Active Directory

Provides a directory of all users within an organization.

84%
(Based on 27 reviews)

Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

87%
(Based on 28 reviews)

Security

Remote Wipe

Enable the remote locking down and encryption of employee devices

Not enough data available

Device Management

Unifies endpoint management of employee devices

Not enough data available

Device Enrollment

Registers employee-owned or company-distributed devices for IT access

Not enough data available