Resolve Systems

(6)
4.2 out of 5 stars

The Resolve Software System is used to accelerate incident resolution for all types of incidents in customer care, network, and IT operation centers.

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Resolve Systems Features

Response
Resolution Automation

Diagnose and resolve incidents without the need for human interaction.

Not enough data available

Resolution Guidance

Guide users through the resolution process and give specific instructions to remedy individual occurrences.

82%
(Based on 5 reviews)
System Isolation

Cuts off network connection or temporarily inactivate applications until incidents are remedied.

76%
(Based on 5 reviews)
Threat Intelligence

Gathers information related to threats in order to gain further information on remedies.

Not enough data available

Records
Incident Logs

Information on each incident is stored in databases for user reference and analytics.

n/a
Incident Reports

Produces reports detailing trends and vulnerabilities related to their network and infrastructrue.

n/a
Resource Usage

Analyzes recurring incidents and remedies to ensure optimal resource usage.

85%
(Based on 5 reviews)
Management
Incident Alerts

Gives alerts when incidents arise. Some responses may be automated, but users will still be informed.

91%
(Based on 5 reviews)
Database Management

Adminstrators can access and organize data related to incidents to produce reports or make data more navigable.

Not enough data available

Workflow Management

Administrators can organize workflows to guide remedies to specific situations incident types.

n/a