Resolve Systems

4.2
(6)

The Resolve Software System is used to accelerate incident resolution for all types of incidents in customer care, network, and IT operation centers.

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Resolve Systems Features

Logistics

Efficiency

Improve the efficiency of your operation

Not enough data available

Standards of Enforcement

Improve standards of enforcement

Not enough data available

Reduce Costs

Reduce business costs

Not enough data available

Sequence

Sequence timing of workflow and scripts

Not enough data available

Automation

Automate various IT processes

Not enough data available

Cross-Functional Requirements

Enhance cross-functional requirements of your business

Not enough data available

Response

Resolution Automation

Diagnose and resolve incidents without the need for human interaction.

Not enough data available

Resolution Guidance

Guide users through the resolution process and give specific instructions to remedy individual occurrences.

82%
(Based on 5 reviews)

System Isolation

Cuts off network connection or temporarily inactivate applications until incidents are remedied.

76%
(Based on 5 reviews)

Threat Intelligence

Gathers information related to threats in order to gain further information on remedies.

Not enough data available

Tasks

Control Tasks

Move all tasks under one point of control

Not enough data available

Deliver Tasks

Deliver multiple tasks and services across various groups.

Not enough data available

Workflow

Coordinate organization's workflow

Not enough data available

Records

Incident Logs

Information on each incident is stored in databases for user reference and analytics.

n/a

Incident Reports

Produces reports detailing trends and vulnerabilities related to their network and infrastructrue.

n/a

Resource Usage

Analyzes recurring incidents and remedies to ensure optimal resource usage.

85%
(Based on 5 reviews)

Management

Incident Alerts

Gives alerts when incidents arise. Some responses may be automated, but users will still be informed.

91%
(Based on 5 reviews)

Database Management

Adminstrators can access and organize data related to incidents to produce reports or make data more navigable.

Not enough data available

Workflow Management

Administrators can organize workflows to guide remedies to specific situations incident types.

n/a