Escalation pattern is very important in operation tracking and investigation.the feedback tracking helps to see that at any points in Time issue is attended by someone who can handle or who cannot or Incase Some one forget
What do you dislike?
You have to key in every word even when You has reported same thing on that system before.the database should be predictive of same history
Recommendations to others considering the product
What business problems are you solving with the product? What benefits have you realized?
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