What do you like best?
It's simple... everything is in one place! My company uses a project management system that we are extremely pleased with. However, as our only Resource Manager, I feel it's lacking in that area. Resource Guru shows me all of my people, all of their tasks, including client, hours and due date. All of this within a calendar view, which is ideal for me as I'm very visual.
What do you dislike?
I do wish it integrated more seamlessly with our projects system. Since we're web developers, we've worked with both APIs to integrate, but I believe if the two companies worked together, they could really be impressive. I'd also like to see a list view option, which they've actually told me is coming. While the calendar is exactly what I need, I do often just need to see all tasks on a resource's plate.
Recommendations to others considering the product
If you need to manage internal resources (and let's face it, you do!) use this service. Seriously. Rather than a rough feeling of where you are, you get exact data with a clear visualization of how resources are utilized, what resources are under-utilized, and projection of future utilization. Can't beat that!
What business problems are you solving with the product? What benefits have you realized?
Again, I'm the only resource manager within my company. My primary responsibility is to ensure that every resource has a full week, and along with that to project when they will be light. That is exactly what Resource Guru provides me with.