What do you like best?
The system is very reliable and the analytics dashboards built into the product are great. We've been able to eek out a lot of useful information and get a much better idea about our customer journey since implementing ResponseTap. The development guys are constantly adding to the feature set, and being able to listen back to calls or retrospectively add a value to a customer interaction is very helpful. On top of this, ResponseTap support is excellent. If ever you have a question about integration, new features, pulling complex reports, their telephone and email support staff are always helpful and quick to reply.
What do you dislike?
There is very little to dislike about ResponseTap. In the past, the built-in reports were quite basic, but these have really come into their own light in the past 6 months. As w
What business problems are you solving with the product? What benefits have you realized?
ResponseTap allows us to add value to our clients with reliable call tracking and recording. This complements our online activity and helps us to assess the real value of each channel. Using ResponseTap, we've been able to improve our enquiry quality and learn more about which channels drive the best ROI. If you're running a business that handles calls in any way, I would wholeheartedly recommend ResponseTap!