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ResponseTap

4.6
(46)

Call Tracking

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Showing 46 ResponseTap reviews
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ResponseTap review by Alexandra S.
Alexandra S.
Validated Reviewer
Verified Current User
Review Source

"Leading Call Tracking Software -Don't Hesitate"

What do you like best?

The ease at which I can get data on which of my Marketing efforts are translating into real leads for the business. Also the account managers are amazing and always wanting to make sure we get the most out of the product.

What do you dislike?

There's nothing really, but if I had to pick, it's the new look of the dashboard- but that's just because I'm not used to it yet! That said, it does look like it has a lot more to offer than the original version.

Recommendations to others considering the product

Make sure to make sue of the account managers and support team - they are super helpful and always try and make sure you're getting the most out of the tool. Keeping you informed of any new developments, reviews of account performance etc.

What business problems are you solving with the product? What benefits have you realized?

At a glance see where you are getting the best ROI. Multi-channel attribution. Call handling response times etc.

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ResponseTap review by Bart B.
Bart B.
Validated Reviewer
Verified Current User
Review Source

"Probably the most intelligent call tracking software on the market"

What do you like best?

Being able to attribute call conversions to the correct marketing channels and optimise accordingly, which is cruicial to our business as most of our guests book their cruise over the phone.

What do you dislike?

A live chat support would be handy to resoleve minor issues quickly and it would be great to receive alerts when there is an issue with tracking.

Recommendations to others considering the product

If you want to be able to attribute call conversions to the right marketing channels to achieve the best ROI then choose ResponseTap. The customer service team are fantastic and we'll ensure you get the most out of the software.

What business problems are you solving with the product? What benefits have you realized?

Ensuring that our significant advertising budget is invested in the makreting channels that help us achieve the best return on investment. We have recently decided to offer our customers a Freephone across our wesbite and ResponseTap helped us achieve a seamless transition.

What Inbound Call Tracking solution do you use?

Thanks for letting us know!
ResponseTap review by Daniele P.
Daniele P.
Validated Reviewer
Verified Current User
Review Source

"Great Service and great support"

What do you like best?

Best thing about ResponseTap has to be the direct email and telephone support. Response time is incredible even at weekends and the manager is always available to answer any question and to get more out of the system. We are a small client and I was surprised at this level of support normally reserved to bigger Enterprise-level clients.

What do you dislike?

This is no fault of ResponseTap but since Google implemented https only searches and therefore no keyword tracking is available for organic traffic, the value in a tool like ResponseTap kind of dropped a bit.

Recommendations to others considering the product

Speak to the team and ask for a Demo they will be able to advise you in an honest manner.

What business problems are you solving with the product? What benefits have you realized?

Tracking of calls and attribution to marketing spending - understand which pages generate calls - understand which paid searches generate calls.

ResponseTap review by Stephen M.
Stephen M.
Validated Reviewer
Verified Current User
Review Source

"Can be difficult to implement"

What do you like best?

Easy to implement if you're platform allows it. We have had issues implementing on Episerver due to issues with span tags overriding existing div tags. Good support though.

What do you dislike?

Had a few issues with reporting interface, and some of the tracking initially seems a bit unclear, but early days.

Recommendations to others considering the product

Ensure your current platform will accept the code and you have the technical ability in-house to make any config changes.

What business problems are you solving with the product? What benefits have you realized?

Previously we've been unable to track enquiries back to a source, so our PPC campaigns have been inefficient as we have had no attribution for telephone enquiries. As we've started to receive tracking data we have immediately been able to start refining PPC campaigns to reduce costs.

ResponseTap review by Joshua P.
Joshua P.
Validated Reviewer
Verified Current User
Review Source

"Call tracking made easy"

What do you like best?

The reports are easy to understand and call listening is a breeze. It's made it a lot easier for us to keep track of calls, and better attribute the work we're doing. Setup was also quick and easy.

What do you dislike?

I would like it if call recordings stayed in the log for slightly longer than 30 days. It can be useful to go back over calls and often they've already been deleted.

What business problems are you solving with the product? What benefits have you realized?

It's making attribution easier, with us more easily able to tie an ROI to phone calls, which is realistic in a world where people don't call straight away and may enter your site from multiple touch points.

ResponseTap review by Richard E.
Richard E.
Validated Reviewer
Verified Current User
Review Source

"Probably the best call tracking solution I've used"

What do you like best?

I love the attribution call tracking to actually see the first click channel and last click conversion path.

This allows me to accurately report the true value of marketing channels

What do you dislike?

I'd like to have a chat facility for support to resolve any issues.

Recommendations to others considering the product

Quick and easy to implement, I've used 4-5 different reporting platforms and this is the best, bar none.

What business problems are you solving with the product? What benefits have you realized?

We create a bespoke all channel marketing report for a client and having the ability to export the data to customise the vlookup section is great.

It's a quick way to report daily performance and attribute conversions in the correct place.

ResponseTap review by Mo A.
Mo A.
Validated Reviewer
Verified Current User
Review Source

"Just what we needed!"

What do you like best?

The level of support from our account manager to technical support is immense, the insights available from the platform has given us the ability to make many positive changes to our campaigns.

What do you dislike?

Not much to dislike really, pleased with regular updates and available to help at any given time.

What business problems are you solving with the product? What benefits have you realized?

Our primary goal was to improve our PPC campaigns and we've struggled to do that in the past, however ResponseTap has given us the ability to see which specific campaigns are driving calls and conversions. We've also benefited from having single numbers being tracked from various channels (Social, Email signature, E-Marketing).

ResponseTap review by Matthew F.
Matthew F.
Validated Reviewer
Review Source

"ResponseTap continues to perform"

What do you like best?

We've been using ResponseTap for several years now and its uses continue to grow. It helps us to audit our channels and our clients to audit their processes with listening options and post-call IVR.

What do you dislike?

The dashboard is still a bit tricky to navigate in places, but it's much better than the older version. At the moment, you still have to go back to the old layout to change account settings, which isn't really a problem but is slightly incongruous with how intuitive the rest of the platform is.

What business problems are you solving with the product? What benefits have you realized?

ResponseTap helps us to see which channels are pushing people to call our clients, and how they then interact with the brands. It's helped us to measure ROI more effectively and demonstrate to our clients where their sales/call handling processes could be improved for better performance.

ResponseTap review by Richard C.
Richard C.
Validated Reviewer
Verified Current User
Review Source

"The call tracking solution is great but it's the support team that make it 10/10"

What do you like best?

Every time we have an issue or a query, the support team respond quickly and are always able to quickly solve the issue.

What do you dislike?

In a world of artificial intelligence, we rely on the Responsetap data to inform bidding models and key marketing decisions. It's frustrating that any single numbers used cannot be sent back to AdWords and are therefore lost data when AIs look at it.

What business problems are you solving with the product? What benefits have you realized?

90% of our conversions are calls. We need Responsetap data to help us decide where to spend money on advertising and what channels work better than others.

ResponseTap review by Administrator in Real Estate
Administrator in Real Estate
Validated Reviewer
Verified Current User
Review Source

"Just the solution we were looking for!"

What do you like best?

A really slick and easy to use interface. Complex problems are met with very easy solutions, for example being able to track the number of calls going through directly to clients.

What do you dislike?

Only small issue is that some of our clients are on premium rate lines which we can't direct through to.

What business problems are you solving with the product? What benefits have you realized?

Mainly improving our client's views of the success of our platform. Our biggest issue was that we display clients contact details directly on our site, and had no way of tracking how many leads they were getting from us. This is the perfect solution and will not only help us provide a better solution for our clients, but actually help us to create a better service overall as a business.

ResponseTap review by Lauren M.
Lauren M.
Validated Reviewer
Review Source

"Great service with a very quick & efficient support team"

What do you like best?

When you need help with anything, the support team get back to you within minutes, often with a solution straight away. They're patient and efficient.

What do you dislike?

The categories for adding your numbers are pre-set and not the most logical for us.

Recommendations to others considering the product

Go through the system and see the different features that it offers - it's so easy to use and the team will help you with all areas. If you can go through a demo, it will really help.

What business problems are you solving with the product? What benefits have you realized?

Able to report on the levels of calls from different channels and breaking this down by region/site has helped enormously and is something we couldn't do previously. It is enabling us to report more efficiently and plan our marketing campaigns better.

ResponseTap review by Kieran L.
Kieran L.
Validated Reviewer
Verified Current User
Review Source

"Fantastic: easy to navigate and seemless tracking"

What do you like best?

The interface is very clearly laid out and allows you to find what you want fast and easily. The quality of recordings are also crystal clear too.

What do you dislike?

Nothing immediately springs to mind, although the conversion goal tracking registers sales in currency as opposed to simply just discrete values. This doesn't make any difference day-to-day though.

What business problems are you solving with the product? What benefits have you realized?

I've used Response Tap to track conversions from Google search advertising campaigns. The calls have also allowed us to spot customer information trends.

ResponseTap review by Matthew F.
Matthew F.
Validated Reviewer
Verified Current User
Review Source

"Great call tracking and personalised service make ResponseTap a must-have for call centre businesses"

What do you like best?

The system is very reliable and the analytics dashboards built into the product are great. We've been able to eek out a lot of useful information and get a much better idea about our customer journey since implementing ResponseTap. The development guys are constantly adding to the feature set, and being able to listen back to calls or retrospectively add a value to a customer interaction is very helpful. On top of this, ResponseTap support is excellent. If ever you have a question about integration, new features, pulling complex reports, their telephone and email support staff are always helpful and quick to reply.

What do you dislike?

There is very little to dislike about ResponseTap. In the past, the built-in reports were quite basic, but these have really come into their own light in the past 6 months. As w

What business problems are you solving with the product? What benefits have you realized?

ResponseTap allows us to add value to our clients with reliable call tracking and recording. This complements our online activity and helps us to assess the real value of each channel. Using ResponseTap, we've been able to improve our enquiry quality and learn more about which channels drive the best ROI. If you're running a business that handles calls in any way, I would wholeheartedly recommend ResponseTap!

ResponseTap review by Hannah C.
Hannah C.
Validated Reviewer
Verified Current User
Review Source

"Great user-friendly tracking solution"

What do you like best?

Really easy to user interface, great reporting options and loads of support available. They've run training sessions for us and are always checking in to see if we need help.

What do you dislike?

Not as advanced as other call tracking solutions but much easier to use

What business problems are you solving with the product? What benefits have you realized?

We're now able to realise the true performance and potential of paid activity and allows us to better attirubite calls.

ResponseTap review by User
User
Validated Reviewer
Review Source

"Attribution at its finest"

What do you like best?

I love the functionality and the insight we get being able to attribute success to particular channels and creative. I also love the fact that I have access to immediate support by phone, email or even face to face.

Best thing about ResponseTap has to be the direct email and telephone support. Response time is incredible even at weekends and the manager is always available to answer any question and to get more out of the system. We are a small client and I was surprised at this level of support normally reserved to bigger Enterprise-level clients.

What do you dislike?

Not being able to listen to calls over 30 days old.

What business problems are you solving with the product? What benefits have you realized?

Attribution is the key benefit, being able to understand what works and does not enabling us to optimize performance and not continue with things that do not work.

ResponseTap review by User
User
Validated Reviewer
Verified Current User
Review Source

"great call tracking solution"

What do you like best?

very good support from staff, easy to setup and produce reports in analytics. Good call tracking solution.

What do you dislike?

there is some work to be done on connecting calls to covnersions down to the granular level which is what they are working towards but it is in its infancy in regards to connecting offline sales and matching them with other database information but they are headed in the right direction

Recommendations to others considering the product

simple, easy to use, does everything that we want it to do currently

What business problems are you solving with the product? What benefits have you realized?

It allows us to to track calls for conversions that we can segment by channel in analytics.

ResponseTap review by Julia H.
Julia H.
Validated Reviewer
Verified Current User
Review Source

"Great personalised service"

What do you like best?

ResponseTap support is great. I have monthly catch-ups with my account manager to answer any of my questions and ensure I am making the most of the product and aware of all the updates. The new insights platform gives me some great information and reports which help me assess by campaign performance.

What do you dislike?

Not much to say here as I'm pretty pleased with the recent improvements and increased support levels.

What business problems are you solving with the product? What benefits have you realized?

ResponseTap's call tracking allows me to assess the performance of campaigns and channels across my operations and therefore increase my ROI.

ResponseTap review by Faseeh S.
Faseeh S.
Validated Reviewer
Review Source

"Great product and amazing customer service team. "

What do you like best?

Had no issues setting up Responsetap - seamless transition and very easy setup. It is definitely a step up from our previous tracking provide specially with regards to the customer service. The team and our account manager is always there to help us with any support issues.

What do you dislike?

NO dislikes so far as they have been pretty amazing. The only thing that might add more value are additional data filters in the RT dashboard.

Recommendations to others considering the product

Yes.

What business problems are you solving with the product? What benefits have you realized?

We have been able to track all our digital media spends to different digital sources including PPC, display and others.

ResponseTap review by Paul E.
Paul E.
Validated Reviewer
Verified Current User
Review Source

"Essential insight"

What do you like best?

Easy to set up (minimal dev support required), easy to understand reports and static numbers for offline campaigns.

What do you dislike?

There really isn't much to dislike about the product, but I'm sure they'll continue to improve it over time.

What business problems are you solving with the product? What benefits have you realized?

Helping to understand the interplay between offline and online and allocating budgets accordingly.

ResponseTap review by User
User
Validated Reviewer
Verified Current User
Review Source

"Overall I am happy with the service."

What do you like best?

Very good response time when it comes to contacting support. Simple to use interface. By using this product we now have a much better idea of where we our marketing budget is going.

What do you dislike?

Sometimes there are occasions where data is not recorded and that is frustrating, but overall I am happy with the service. The accounts department never sends us invoices, we have to keep chasing for them every month which is annoying.

What business problems are you solving with the product? What benefits have you realized?

The ability to track ROI on an ever increasing media spend.

ResponseTap review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great support and great service"

What do you like best?

Straight forward and easy to use. Excellent support, very quick response to all requests/issues and very quick resolutions. Interface is easy to use and provides excellent insight for our purposes. Dashboard contains a change log and work in progress list so very easy to see what is coming up.

What do you dislike?

Very little. Changing between accounts could be smoother.

What business problems are you solving with the product? What benefits have you realized?

We use Response Tap to measure campaigns, track results and monitor calls. This has helped is to refine campaign strategy and demonstrate direct ROI.

ResponseTap review by Helen L.
Helen L.
Validated Reviewer
Review Source

"Best call tracking solution I have used"

What do you like best?

Getting started is such a simple process, not too much required and the instructions are straightforward.

What do you dislike?

The transition to a better platform for reporting has taken a while. The data is most useful straight into Google Analytics for us so this isn’t a great issue.

What business problems are you solving with the product? What benefits have you realized?

The benefits outweigh any costs. We can determine exactly what spend is working or not and adjust budgets accordingly. I don’t know how anyone can run a campaign without call tracking these days.

ResponseTap review by Rob B.
Rob B.
Validated Reviewer
Verified Current User
Review Source

"Top tech company"

What do you like best?

Every touch point from sales to account manager and technical support always give a prompt and high-quality service.

What do you dislike?

Nothing - the technology is great and the service matches it.

What business problems are you solving with the product? What benefits have you realized?

Showing ROI for our various marketing channels and campaigns

ResponseTap review by Sara K.
Sara K.
Validated Reviewer
Verified Current User
Review Source

"Great customer service"

What do you like best?

The team are quick and efficient and answered my customer support request speedily.

What do you dislike?

There's a limit on the number of placeholders that are available for a single site.

What business problems are you solving with the product? What benefits have you realized?

Different call tracking numbers for each lead.

ResponseTap review by Administrator in Utilities
Administrator in Utilities
Validated Reviewer
Verified Current User
Review Source

"Excellent tool that does what we need it to do"

What do you like best?

I like the simplicity of the dashboard and the level of detail available in terms of attributing calls to marketing channels

What do you dislike?

Not much to dislike, the only issue is for a business expanding internationally, it is quite costly to use the tool in some territories.

What business problems are you solving with the product? What benefits have you realized?

We can now track inbound phone calls as a conversion point and attribute a weighting to them depending on when and where they originated from

ResponseTap review by Tom W.
Tom W.
Validated Reviewer
Verified Current User
Review Source

"Brilliant support and paltform"

What do you like best?

Really great support and onboarding. Super platform and great data

What do you dislike?

It was fairly complex to setup but great support over came this.

What business problems are you solving with the product? What benefits have you realized?

Reporting on ROI from PPC investments.

ResponseTap review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Made our lives easier"

What do you like best?

RT has helped us so much in deciding where to place our marketing and tracking what is still working and what isnt

What do you dislike?

Now the customer number is shown as 'withheld' we cannot see if its the same person calling or not

What business problems are you solving with the product? What benefits have you realized?

We have used various magazines/publications over the years and RT has helped greatly sort out which ones work best, hence saving us money

ResponseTap review by Greg T.
Greg T.
Validated Reviewer
Review Source

"Effective call tracking"

What do you like best?

Works great as a method of tracking engagement with B2B clients. I can evaluate the success of a campaign from the call tracking report. Provision of a freephone number also improves customer engagement.

What do you dislike?

The monthly report could be presented in a more accessible and visual format i.e. charts/performance metrics

What business problems are you solving with the product? What benefits have you realized?

Freephone number for B2B clients - encouraging engagement. Tracking engagement and performance.

ResponseTap review by Helen W.
Helen W.
Validated Reviewer
Review Source

"Great for tracking marketing ROI"

What do you like best?

Response Tap allows me to analyse calls via all of our marketing channels on a weekly basis, helping our team to report back to the business on marketing ROI.

What do you dislike?

Sometimes there's an issue with creating numbers when it says we've reached our limit, however, support are quick to resolve this.

What business problems are you solving with the product? What benefits have you realized?

Proving ROI from marketing channels.

ResponseTap review by Antonino C.
Antonino C.
Validated Reviewer
Review Source

"Easy to Use and Excellent Customer Service"

What do you like best?

Easy to use and excellent customer service which made the implementation quick and easy. Having data on calls split by channel has enabled us to make better informed decisions when it comes to marketing budgets allocation

What do you dislike?

It's a bit expensive especially if you want to go for the monthly rolling contract

What business problems are you solving with the product? What benefits have you realized?

Allocation of Marketing budget

ResponseTap review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Useful tool for campaigns "

What do you like best?

Ability to have specific numbers assigned to marketing campaigns has been useful to see incoming calls.

What do you dislike?

Management of Individual numbers is not part of the redesigned interface, would be useful to be consistent. GDPR has made tracking specific numbers difficult.

What business problems are you solving with the product? What benefits have you realized?

Being able to attribute calls to campaigns.

ResponseTap review by Dani B.
Dani B.
Validated Reviewer
Verified Current User
Review Source

"Insightful but sometimes frustrating"

What do you like best?

The visibility it gives me over the success of my campaigning. Being able to whittle out some of the less successful marketing strategies has help us focus in both terms of resource and budget,

What do you dislike?

The sometimes confusing interface the lack of Universal Analytics. Also, managing the approach internally has been a bit of a nightmare. Everyone has a different way of working.

Recommendations to others considering the product

If you want to be able to weed out the pointless activities in your marketing mix, this, coupled with web analytics is the solution.

What business problems are you solving with the product? What benefits have you realized?

Identifying successful online and offline communication channels, which has helped me shut down a number of channels wasting resource, allowing us to focus our efforts on those that worked.

ResponseTap review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Verified Current User
Review Source

"Good product with useful insight"

What do you like best?

Ease of setting up tracking numbers and linking to Analytics to pull through enquiry data

What do you dislike?

Changes since GDPR although appreciate the need for the change

What business problems are you solving with the product? What benefits have you realized?

We are trying to track return on investment for marketing spend against phone enquiries generated from the websites we have

ResponseTap review by Gavin B.
Gavin B.
Validated Reviewer
Review Source

"Tracking Calls from PPC"

What do you like best?

I like the fact I can run a PPC campaign for a business that sells online (caravan holidays), but tends to require a phone conversation too discuss specific requirements, before bookings are made. Proving the 'true' number of sales and their associated revenue, that have resulted from PPC activity is a lot easier withthe call scoring option that response tap offer.

What do you dislike?

i dislike the actual user interface of response tap, reporting and setting up campaigns has proved difficult on occasion and things could be more clearly labelled and explained in a better way.

Recommendations to others considering the product

a good service that works better with agencies than single users and offers competitive pricing - especially when ran through an agency

What business problems are you solving with the product? What benefits have you realized?

the problem of calls into a business and knowing the source of the call has now been solved completely with response tap. we have been able to push more ppc budget forward as we can now quantify that ppc is driving a lot of calls that result in actual sales.

ResponseTap review by Alex S.
Alex S.
Validated Reviewer
Review Source

"Largely positive, easy to use navigation - however lacked some of the more detailed features"

What do you like best?

The simplicity of the back end system made reporting MI easy and allowed for a rapid turnaround of statistics for management.

What do you dislike?

The limited scope for reporting - after using the system for a while I realised that we needed a more in depth set of reports from the system. This meant moving over to Google Analytics for the bulk of the reporting rather than using the RTap system. This wasn't an issue as we were all fairly familiar with GA, however it would've been nice to have these features all in one place.

Recommendations to others considering the product

Definitely worth considering if you're looking for a quick and easy way to track ROI across multiple channels and especially useful if you're working with systems that are digitally focused but aren't traditionally ecommerce based.

What business problems are you solving with the product? What benefits have you realized?

Tracking ROI and engagement across print and digital in financial services, whereby conversions were unable to be tracked across multiple systems.

ResponseTap review by User in Public Relations and Communications
User in Public Relations and Communications
Validated Reviewer
Review Source

"Great Marketing Tool"

What do you like best?

This is state of the art technology that gives you seemless information about sales calls. The program sets out specific information that is extremely useful and a wonderful way to track information and plan better for better sales in the future. The best part, is it fits perfectly with existing technology.

What do you dislike?

Nothing, this program is great and I wouldnt change a thing.

Recommendations to others considering the product

Great product! You are going to get a ton of information that you never thought was possible.

What business problems are you solving with the product? What benefits have you realized?

Sales demographics, integrated information, specific knowledge useful for better planning.

ResponseTap review by User
User
Validated Reviewer
Review Source

"Very good service"

What do you like best?

The customer service is really top drawer. If we have experienced problems they have been dealt with swiftly & efficiently.

The product itself is an improvement on what we had previously allowing better tracking with our interal system.

What do you dislike?

No clear device tracking.

Separate AdWords report

Recommendations to others considering the product

Excellent product & service

What business problems are you solving with the product? What benefits have you realized?

Tracking an initial call through to appointment / sale on the back of a specific keyword search. Without a CRM we are using a clever solution with ResponseTap making this possible.

ResponseTap review by Agency
Agency
Validated Reviewer
Verified Current User
Review Source

"Call tracking excellence!"

What do you like best?

How easy it is to create trackable phone numbers, then export the results.

What do you dislike?

Not being able to search in 'Single Numbers' for individual trackable numbers.

What business problems are you solving with the product? What benefits have you realized?

Being able to accuratey track call count and whether they are sales calls using the post-call IVR.

ResponseTap review by Ben M.
Ben M.
Validated Reviewer
Review Source

"Great call tracking"

What do you like best?

Aside from the product itself, the support from the team is excellent

What do you dislike?

There isn't anything I dislike about Response Tap

What business problems are you solving with the product? What benefits have you realized?

The range of call tracking insights and feedback we get has really helped us get under the skin our client's call centre

ResponseTap review by User
User
Validated Reviewer
Review Source

"Easy and Beneficial solution to call tracking "

What do you like best?

The support team at Response Tap are fantastic, they are quick to help and respond whenever help is needed, by far the best support team we have cone across

What do you dislike?

The dashboard isnt the easiest to use, especially when needing to download one time reports.

What business problems are you solving with the product? What benefits have you realized?

We can effectively track calls from our websites, by channel (organic, paid, referral etc) and easily link the paid traffic calls from Google Analytics, giving us a good idea of ROI on the spend.

ResponseTap review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Helpful staff, good tracking tool. "

What do you like best?

Good tracking tool and fantastic support staff.

What do you dislike?

Bulk single number management could be improved.

What business problems are you solving with the product? What benefits have you realized?

We have a custom built CRM so their API has been integral to tracking leads for a number of years.

ResponseTap review by Agency
Agency
Validated Reviewer
Review Source

"Versatile call tracking tool"

What do you like best?

Well set up, Responsetap can be a powerful tool. It provides me and my team valuable data in a friendly format which has helped us improve our client business KPIs (more and better quality calls)

What do you dislike?

It's filtering options could be improved and breakdown by 'device' category improved.

What business problems are you solving with the product? What benefits have you realized?

Tracking calls from various digital channels dynamic numbers within a placeholder has been a game changer.

ResponseTap review by Executive Sponsor in Utilities
Executive Sponsor in Utilities
Validated Reviewer
Review Source

"Great support in a large scale project"

What do you like best?

We working very closely with Response Tap with a large scale telephony change across the entire British Gas and Dyno estate. The support from the Account and Technical Team was fantastic and really responsive.

What do you dislike?

The dashboard - although good, could be easier to navigate for some actions.

What business problems are you solving with the product? What benefits have you realized?

We are working with Response Tap to help us to link leads to sales order values - to give a clear ROI picture

ResponseTap review by User
User
Validated Reviewer
Review Source

"Good product and great service"

What do you like best?

The support is great and the product is very easy to use. I like also the fact that there are constant updates.

What do you dislike?

The fact that to have a complete picture you need Google Analytics. But this is true also for many other tools.

What business problems are you solving with the product? What benefits have you realized?

The main reason for us to use this tool is tracking website phone calls.

ResponseTap review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Great Tool but tough for a growing agency to scale with "

What do you like best?

When we used it everything was great! The support and reports were top notch. https://www.responsetap.com/us/case-study/todays-business/ our company also has a case study which explains everything we loved in greater detail

What do you dislike?

Price was way too high and tough to scale with smaller clients.

What business problems are you solving with the product? What benefits have you realized?

Tracking Social ROI

ResponseTap review by Administrator
Administrator
Validated Reviewer
Review Source

"Helpful support and good service"

What do you like best?

Friendly UK based support. Service does what is says, regular updates and improvements.

What do you dislike?

All the features we use I am happy with. Our integration is simple and works well.

What business problems are you solving with the product? What benefits have you realized?

Tracking calls from website / attributing sales to marketing spend / ppc / analytics

Kate from G2 Crowd

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* We monitor all ResponseTap reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.