Reviewbox

(15)
4.9 out of 5 stars

Reviewbox is a tool designed to help vendors monitor their products on Amazon and other major retail sites.

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Showing 15 Reviewbox reviews
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Reviewbox review by <span>Peter M.</span>
Peter M.
Validated Reviewer
Verified Current User
Review Source

"Right Service at the Right Price"

What do you like best?

Provides reviews received daily on all channels where we sell. Is a simple service but at the right price point which is hard to say about many other services which, generally offer more, but at severly high price points. Other services that offer a lot at higher price points are great for merchants that use all those services but if you want a simple, easy-to-use, product review tracking service this is it.

What do you dislike?

The user interface is not great looking but works and is intuitive. UX/UI experts will not be happy but the value will be what drives you to use Reviewbox.

Recommendations to others considering the product

Do your homework on other solutions, but in the end you'll most likely choose Reviewbox. Reason being is that it's hard to get all the things you want in 1 software provider and so you'll find you need to piece-meal it out among many. That is just the nature of multi-channel selling in 2018. You'll come back to Reviewbox because of the price, service and because it works.

What business problems are you solving with the product? What benefits have you realized?

We're able to track all reviews across all marketplaces and reply to customers daily. We've realized greater customer engagement through being able to comment directly on reviews and have allowed customers to realize our customer service is top notch.

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Reviewbox review by <span>Adam M.</span>
Adam M.
Validated Reviewer
Verified Current User
Review Source

"Great tool for tracking Amazon customer sentiment"

What do you like best?

Reviewbox provides a very clear, easy-to-read snapshot of product reviews and questions every day.

What do you dislike?

The backend isn't super refined. It's a small quibble, because I don't really login to the web portal often. Most of my interaction is through the daily generated summary snapshot of reviews and questions.

Recommendations to others considering the product

Do a trial of the service first to see if it meets your needs. We were very early adopters, so have seen the program grow and expand over the past couple years. The Reviewbox team is adding features based on customer interests and needs. The web interface is not the smoothest, but I value that they are putting more resources to growing the capabilities over aesthetics.

In addition to the basic review and question monitoring, they have some other programs worth investigating. Their value will depend on what kind of seller you are (1P vs 3P, # SKUs) and access to questions is really only valuable if you intend to answer them!

What business problems are you solving with the product? What benefits have you realized?

Reviewbox allows our team to rapidly respond to customer questions and concerns on Amazon. By rapidly responding to poor reviews, we are providing better customer service and can also engage satisfied customers.

What Product Reviews solution do you use?

Thanks for letting us know!
Reviewbox review by <span>Lindsey B.</span>
Lindsey B.
Validated Reviewer
Verified Current User
Review Source

"Easy to use, informative software that allows us to continue to grow our business!"

What do you like best?

The day to day notifications about reviews and questions we get from Amazon users. It helps me to be able to interact with our clients within a short time frame and recognize potential issues with our listings quickly.

What do you dislike?

The only thing I would like more is if we were notified instantaneously of our reviews instead of once a day.

What business problems are you solving with the product? What benefits have you realized?

Before Reviewbox we didn't have a way to respond to our reviews on Amazon. So we had customers with problems and we were not solving them. This was a huge issue because we love taking care of our buyers! It also shows us how we are doing as far as the quality of our products and the percentage of negative reviews compared to positive. This has driven us to be better and has given us much needed feedback on what we need to improve upon.

Reviewbox review by <span>Chris W.</span>
Chris W.
Validated Reviewer
Verified Current User
Review Source

"Detailed Review and Price Tracking in a Downloadable Format"

What do you like best?

I love that all of the gathered review and price information can be exported as a csv. It allows us to really drill down on the details we need to succeed. I also like the email notifications, they let me know what needs my attention first thing in the morning!

What do you dislike?

The only thing I have even a little difficulty with is deleting SKUs from reviewbox. It has to be done one at a time. Which is time consuming. However, if I send a file with the SKUs I need to be deleted they take care of it for me in a matter of hours. They really are great to work with.

What business problems are you solving with the product? What benefits have you realized?

The team at Reviewbox has gone above and beyond helping us get the information we need. In addition to the review information we needed initially, they built a custom solution and now provide us detailed data from multiple sales channels, three times a day! We had multiple calls and many many emails, as they worked out the details for us, and they remained friendly and professional throughout.

Reviewbox review by <span>Katheryn J.</span>
Katheryn J.
Validated Reviewer
Verified Current User
Review Source

"Makes my life so much easier!"

What do you like best?

Reviewbox has been great. I love receiving the daily email notifications so I don't have to manually check each product, and the links take me directly to the online review which saves so much time. The dashboard is very user-friendly, too. Jim, the owner, is really easy to work with and super responsive if I ever have questions.

What do you dislike?

Really can't think of anything I dislike - I wanted to see this rolled out to track other e-tailers but that's already in the works!

Recommendations to others considering the product

Try it! If you monitor and track reviews, this will make your life so much easier!

What business problems are you solving with the product? What benefits have you realized?

Before Reviewbox I had to manually check each product page for new reviews and questions which was cumbersome and took a lot of time. I dreaded doing it. With Reviewbox it's no longer a burden that I put off. Now I actually look forward to my daily Reviewbox notifications. It's much easier to engage with customers, respond in a more timely manner and provide a much better level of service.

Reviewbox review by <span>Melanie G.</span>
Melanie G.
Validated Reviewer
Verified Current User
Review Source

"Nothing less than amazing!"

What do you like best?

Reviewbox is the easiest and most comprehensive tool to see and monitor reviews for our products on Amazon and other marketplaces. Daily email alerts summarize every review from 1-star to 5-star and also the questions asked. The links take you right to the source saving hours of time researching, which allows us to keep in touch with Customers and react to them immediately. It is definitely changing the way we do business with our Customers and with Amazon.

What do you dislike?

There isn't much to dislike. Reviewbox founder Jim Horey listens and is very responsive in making Reviewbox the right tool for any user. It's not complicated. Page navigation and scrolling enhancements would be helpful but it doesn't affect the quality of the information provided.

Recommendations to others considering the product

It is a true value added product that continues to pay for itself in the quality and timeliness of the information it delivers.

What business problems are you solving with the product? What benefits have you realized?

Giving the Customer a better experience by listening to their feedback and incorporating it into our continuous improvement initiatives, identifying unauthorized resellers using the Pricebox and Copybox add on tools, having fact based data to communicate back to Amazon with, product development and more.

Kate from G2 Crowd

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* We monitor all Reviewbox reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.