ReviewBuzz

(3)
4.8 out of 5 stars

5-Star Online Review and Customer Feedback System

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Showing 3 ReviewBuzz reviews
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ReviewBuzz review by <span>Marlin C.</span>
Marlin C.
Validated Reviewer
Verified Current User
Review Source

"ReviewBuzz is a must for anyone in the service industry."

What do you like best?

Super easy steps for a happy customer to leave a review or steer them towards a feedback survey if they had a bad experience. Customer support and on-boarding team have been great to work with. The team is excited about the incentive program, something you've thought about doing for years but now have the ability through ReviewBuzz.

What do you dislike?

The office interface seems a bit outdated, but they're constantly making improvements. What matters most is what the customer sees, which makes up for the admin side.

What business problems are you solving with the product? What benefits have you realized?

Reviews have always slowly trickled in from customers but always struggled with following up on every service call to ask for feedback. ReviewBuzz integrates with our dispatching software, FieldEdge, and the process all happens behind the scenes.

Customers want to give feedback, especially after a great experience with a technician; ReviewBuzz makes it super simple for them to do so.

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ReviewBuzz review by <span>Justin B.</span>
Justin B.
Validated Reviewer
Verified Current User
Review Source

"Need online reviews, this is the platform for you"

What do you like best?

One of the easiest and simplified ways to generate and receive online reviews consistently out there. I have worked with other forms of review generation and this is one of the easiest to use that generates the reviews you want and where you want them.

What do you dislike?

I can honestly say that there really isn't anything I dislike about this product. It is easy to use and generates the results I want to see.

Recommendations to others considering the product

If you are not using ReviewBuzz, why not. You need to do something for your reputation management. This is the perfect product for it.

What business problems are you solving with the product? What benefits have you realized?

We are seeing an increase in our search traffic and impressions because we are receiving those all important online reviews that help with our online ranking.

What Online Reputation Management solution do you use?

Thanks for letting us know!
ReviewBuzz review by Consultant in Professional Training & Coaching
Consultant in Professional Training & Coaching
Validated Reviewer
Review Source

"ideal for service companies"

What do you like best?

Lets you take advantage of the personal 1:1 relationship built between technician and customer. People are more likely to write a review for a person that spent time helping them than for a company. Provides a reward system for staff that get reviews as well as a widget to feature a company's reviews on the company website and for each tech to have their own marketing "brag" page/flyer.

What do you dislike?

Some UX features could be improved to make it easier and faster

What business problems are you solving with the product? What benefits have you realized?

Finding out about positive and negative business processes. Getting more public reviews. A system to reward staff.

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* We monitor all ReviewBuzz reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.