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Reviews.io

4.9
(28)

Reviews.io has developed several review collection solutions including Merchant Review Collection, Product Review Collection & In-Store Review Collection. Reviews.co.uk is focused on providing the best social review experience for websites across the globe. Our developers are happy to create custom solutions to fit your individual business needs. We display all of our costs upfront and don’t tie you in with lengthy contracts. We don’t shy away from challenging projects and we love creating custom solutions for our clients.

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Showing 28 Reviews.io reviews
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Reviews.io review by Dave M.
Dave M.
Validated Reviewer
Verified Current User
Review Source

"Great review platform. Easy to use. Simple but very effective"

What do you like best?

I found it very easy to set up. Some other platforms try to overcomplicate it a bit, but this is easy. I like that it integrates with google too, so that your stars can show up when people google your products. We use the off the shelf "widgets", so that we can show people that we've collected 800 reviews and our average rating is 94% or whatever. It's very reassuring for new customers and it looks great on our site. I also love that they don't try to gouge you with the pricing, like some other players in this sector.

What do you dislike?

Nothing really. It does everything that I want it to do so I really don't have anything to complain about. Their customer service used to be a little slow, but that's when they were just starting off quite a few years ago so they've got a lot better now.

What business problems are you solving with the product? What benefits have you realized?

It provides great reassurance to new customers that our products and service are really good. It's all about trying to build trust.

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Reviews.io review by Stanislas B.
Stanislas B.
Validated Reviewer
Verified Current User
Review Source

"Best review management tool I could find"

What do you like best?

Reviews.io centralizes all of our review listings within a single interface. It gives us an easy to use platform to monitor client feedback and engage with them in near real-time.

Using reviews booster we were able to quickly gererate more validated reviews from our current clients. We love the fact that we can ask our users to post reviews on third-party review site (google, yelp, trustpilote...).

What do you dislike?

Because the platform evolves so quickly sometime a new feature might stop reviews from loading. That said the team is super reactive and everything is quickly solved.

Recommendations to others considering the product

I have interviewed several other vendors and reviews.io was way above the rest in term of features and price.

What business problems are you solving with the product? What benefits have you realized?

We are now on top of our customer reviews we listen and provide immediate feedback. Thanks to Reviews.io we have been able to generate many new genuine reviews by integrating it with Intercom.

Our overall score is now super good and our reviewers appreciate our immediate attention and feedback.

What Product Reviews solution do you use?

Thanks for letting us know!
Reviews.io review by Alec H.
Alec H.
Validated Reviewer
Verified Current User
Review Source

"A product that has revolutionised our business!"

What do you like best?

The platform just works - and really well. Reviews conversion is high - much higher than our previous supplier. We take the data and use it to drive our decisions as to what we need to do next. The team at Reviews.co.uk are ultra responsive - they love helping us out when we have new ideas. In particular they have modified their API to provide extra data that we requested so we can build services used across the airport. They are very proud of their product and a pleasure to work with.

What do you dislike?

There's nothing that we dislike about reviews.co.uk

Recommendations to others considering the product

Take a trial and ask them lots of questions that you may have. They will impress you!

What business problems are you solving with the product? What benefits have you realized?

Reviews.co.uk have helped us understand customer satisfaction and pain points across our business in more or less real time. We have dashboards used across the business that tell management how things are going. We take the reviews.co.uk data and use it to derive a year on year customer satisfaction score that sits alongside our weekly and monthly financial metrics. We have an action plan that drives investment based on the data Reviews.co.uk provide us. We believe that happy customers will both spend more and come back - so a core benefit of having reviews.co.uk is increased financial performance.

Reviews.io review by Tucker S.
Tucker S.
Validated Reviewer
Verified Current User
Review Source

"It would be difficult to ask for more..."

What do you like best?

Overall, a fantastic experience. I've never been through a smoother and more upfront sales process, and the customer service has been unparalleled.

When it comes down to integrations there are several options, so matter the level of technological experience our partners are able to quickly and easily set up the data feeds.

You couldn' task for more when it comes to product features, ease of use for the end user, and overall functionality.

What do you dislike?

In my mind, the biggest weakness for Reviews.co.uk is their reporting functionality. It would be nice to be able to get deeper into customer segments and drill into some of the dashboards.

The navigation is easy, but not super intuitive for me so it took some getting used to.

What business problems are you solving with the product? What benefits have you realized?

By utilizing reviews.co.uk, our partners in the ecommerce space are able to realize the benefits of an automated merchant and product review flow.

Reviews.io review by Jeff N.
Jeff N.
Validated Reviewer
Verified Current User
Review Source

"Great Company, Product, Support"

What do you like best?

We have been using Reviews.co.uk for over a year now and the ease of implementation of the platform along with the flexibility on how we collect reviews for our product is outstanding. Our reviews get pushed to Google and we are very pleased with the results of implementing. We are only doing product reviews but are looking to implement the Q&A functionality as well as moving our NPS scoring over to their system.

What do you dislike?

Could use a better integration with Bing XML feed creation but since the reviews are exportable it isn't the most difficult thing for us to manually complete.

Recommendations to others considering the product

Give it a try. It is definitely worth the investment.

What business problems are you solving with the product? What benefits have you realized?

As an ecommerce company we were primarily looking to obtain product reviews so we could implement Google Product Ratings into our shopping campaigns. Their solution worked perfectly to meet our needs.

Reviews.io review by Jay O.
Jay O.
Validated Reviewer
Review Source

"Great small team with a scalable platform"

What do you like best?

The service you get from the team at Reviews.co.uk is excellent. They respond to queries very quickly and always aim to improve the platform to help solve our issues. The business is very open and no matter who you talk to they are very passionate about what they do. Not to mention they always aim to please due to their rolling agreement.

What do you dislike?

That we didn't find them sooner and maybe their reputation within this space is a little unknown. Although this is increasing everyday

Recommendations to others considering the product

There are a number of established Reviews & Ratings businesses within the market. Forget those as not only is Reviews.co.uk cheaper they are much more flexible and work to your requirements. The team and the platform is scalable but also adaptable to the ever changing market.

What business problems are you solving with the product? What benefits have you realized?

The provide us with a solution that is easy to manage and creates a seamless experience for our customers when reviewing and rating our products/business. We have already seen an increase in review conversion and expect to see an uplift in product conversion rate when we launch on our new web platform

Reviews.io review by Neemisha Niaomi K.
Neemisha Niaomi K.
Validated Reviewer
Review Source

"Perfect solution "

What do you like best?

We moved to Reviews.co.uk over 4 years ago as our current supplier could not meet our needs. Over the years it has been great to see the platform continuely develop to meet our business needs. The reviews team always welcome any suggestions and suppprt to solve any bespoke problems. We have seen our score constantly grow and outweigh our competitors given our customers trust in our brands.

What do you dislike?

There is not much to dislike about reviews.co.uk they do what they say on the tin. We wish we had used them sooner

Recommendations to others considering the product

Reviews.co.uk work with you to meet your business needs there latest development for third party has transformed our scores at no extra cost. They do not stand still they are constantly working to develop the platform whilst considering Google’s SEO updates to ensure your reviews score out ranks your compet

What business problems are you solving with the product? What benefits have you realized?

Reviews.co.uk has helped support trust in brands. Mobiles.co.uk offer competitor prices on the latest mobile phones therefore trust for the customers is key and reviews.co.uk has helped deliver this onsite as well as offsite. SEO has already been a key objective for us and reviews.co.uk has constantly worked with us to ensure high rankings.

Reviews.io review by Jason M.
Jason M.
Validated Reviewer
Review Source

"Most Feature Rich Reviews Platform of Unrivalled Value"

What do you like best?

- Product is far & beyond the best for extensive product reviews

- Easily integrates into Wordpress, designed by intelligent people who have a thorough comprehension of e-commerce operational requirements

- Unlike several other similar services, there is no lock-in obligation for the service

- Team are responsive to feature enhancements/improvements

- Ability for Customers to submit images in their product reviews, adds personalization

- Interface is clean &modern

- Pricing is transparent, extremely reasonable, several times less than equivalent services from competitors like TrustPilot

What do you dislike?

- There's some minor enhancements I'd like to see in future updates, such as the ability to customize the number of lines preview in the widget

What business problems are you solving with the product? What benefits have you realized?

- No question that Reviews drive sales, for any online site having a robust platform that is able to capture & convey feedback is invaluable to the success of the business. To this end, reviews.io has met our expectations.

Reviews.io review by Matt J.
Matt J.
Validated Reviewer
Review Source

"Most trusted review platform"

What do you like best?

Having used every well-known review platform, it's clear that reviews.co.uk is by far the best. It adds clear trust signals to any website which has proven to help conversions.

What do you dislike?

The platform is superb and the team put a huge amount of effort into ensuring they don't stand still - so I dislike nothing.

Recommendations to others considering the product

If you aren't tied into a contract with your current review platform, I'd absolutely recommend moving to reviews.co.uk - just make sure they will extract your review data for you to import into reviews.co.uk, some platforms make it difficult to move.

What business problems are you solving with the product? What benefits have you realized?

Although it has many benefits, it does two things really well:

1. increases conversion rates as it adds so much trust to a website.

2. Adds a layer of communication with customers which can sometimes go missing.

Reviews.io review by Euan C.
Euan C.
Validated Reviewer
Verified Current User
Review Source

"Simply the best reviews platform - affordable, transparent and easy to use."

What do you like best?

The team who built and support the platform have their customers at heart. We have found they are willing to help with any integration or questions. We also really like the price - other review platforms charge ridiculous amounts.

What do you dislike?

An integration with Zapier would be great as that is how many smaller businesses link their business processes in with things like review collection.

What business problems are you solving with the product? What benefits have you realized?

We have found they provide the same, if not better, levels of service than review platforms 3x more expensive. The team are also great at helping integrate with our websites.

Reviews.io review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Best Customer Support/Best Product"

What do you like best?

I love that if I think about it, they can do it. It's super amazing working with this service.

I also appreciate that Kehan Vale has helped me multiple times personally whenever I've had problems. It's people like him that make all the difference.

What do you dislike?

Not really anything - it seems pretty awesome through and through.

Recommendations to others considering the product

Don't come in expecting everything to be done for you. This is a product where the more you put into it the more you get. And that's the best part. Nothing in life is too good to be true so if that's what you're looking for than you should still use them but expect less. And that's the best part. Nothing in life is too good to be true so if that's what you're looking for than you should still use them but expect less. And that's the best part. Nothing in life is too good to be true so if that's what you're looking for than you should still use them but expect less.

If you are looking for help to improve the product than that is a different story entirely. The help at Reviews.io is absolutely incredible.

What business problems are you solving with the product? What benefits have you realized?

We're trying to automate review collection and move from one platform to another. Reviews.io is helping us get everything transffered.

Reviews.io review by Dante F.
Dante F.
Validated Reviewer
Verified Current User
Review Source

"Makes managing reviews 10x simpler"

What do you like best?

The review platform is simple, clean, very business friendly to use, and doesn't require much technical knowledge to implement. It works with ads and doesn't interfere with SEO. It actually helps.

What do you dislike?

Young product line that will mature as it gets more users. Some features are pipelined that I would enjoy now.

Recommendations to others considering the product

Give it a shot, you won't be disappointed!

What business problems are you solving with the product? What benefits have you realized?

Collecting reviews, replying to reviews, technical updates/implementation of review systems, rich snippets, SEO, etc..

Reviews.io review by Administrator in Insurance
Administrator in Insurance
Validated Reviewer
Verified Current User
Review Source

"Great customer services; unbeatable value. "

What do you like best?

We have been working with reviews.co.uk for about 3 years now and I can't say anything bad about them. The original attraction was the range of features and online display options for a price which was much more reasonable than anyone else in the market. The team have always gone out of their way to help us and have been very responsive to our needs. The product itself works perfectly for our online needs and has become a cornerstone of our website.

What do you dislike?

I have nothing negative to say about the team or the product.

Recommendations to others considering the product

Can't go wrong with these guys!

What business problems are you solving with the product? What benefits have you realized?

Customer review gathering and display on website. Star ratings display on Google SERPs.

Reviews.io review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Excellent Review System for Small Businesses & Superb Support"

What do you like best?

The product is very easy to learn and understand. The support is just out of this world, best we have seen from any review company. The price was a big factor for us and they met our budget.

What do you dislike?

There is nothing i dislike, superb company... We really mean that!

Recommendations to others considering the product

If you are wanting a good system wish a fair price then Reviews.co.uk will serve you very well.

What business problems are you solving with the product? What benefits have you realized?

Using Reviews.co.uk allows us to show our customers what others think of the business which is key for a small business like us. We also use their organic star rating which helps generate more than 35% more clicks to our website and results in 20% more profit.

Reviews.io review by Shane P.
Shane P.
Validated Reviewer
Verified Current User
Review Source

"Small enough to care, big enough to carry authority with our customers"

What do you like best?

relatively fluid system which goes above and beyond the functionality of other review platforms. Modern design and second to none support.

What do you dislike?

The reviews brand doesn't carry as much weight with our customers (or competitors) as other review platforms however over the last year or so we have been using them, it's building traction.

Recommendations to others considering the product

Good to trial alongside other review platforms or drive straight in to.

What business problems are you solving with the product? What benefits have you realized?

We're trying to get as much feedback from our customers as possible to help internal processes and this is a solid spoke in a wheel for feedback.

Reviews.io review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Transparent review platform that trumps all others for price, support and style"

What do you like best?

No contracts, fair pricing & amazing support. The platform is incredibly easy to get going with but feature rich enough that there’s plenty to play with and lots of actionable insight. I’ve used and recommended Reviews.co.uk to small and large businesses alike, and we’ve always been incredibly happy with the solution.

What do you dislike?

Other review platforms (Trustpilot and Ekomi especially). Their pricing is unfair and they try to lock you in to lengthy contracts through bullying.

What business problems are you solving with the product? What benefits have you realized?

Both gaining valuable feedback to improve products and services and also to display real social proof to potential new customers. There are plenty of great widgets and display options to integrate the reviews into your site.

Reviews.io review by Debbie P.
Debbie P.
Validated Reviewer
Review Source

"Powerful tool"

What do you like best?

Reviews.co.uk is an informative and yet simple to navigate site. It gives businesses the opportunity to really understand the service they are actually giving their customers

What do you dislike?

It can be disconcerting and frustration when customers write reviews that really don’t reflect the facts. As a Comoany having to read this and knowing there is little you can do .... it hurts

What business problems are you solving with the product? What benefits have you realized?

It was very apparent that the vast majority of the issues we had stemmed from our planning office. We needed more staff to take calls We needed to recprogramme our phone system and we needed to train our staff how to handle customers more professionally.

Reviews.io review by Tyler S.
Tyler S.
Validated Reviewer
Verified Current User
Review Source

"Easy to Use, Great Customer Support"

What do you like best?

Every time I had any question or issue with the service my concerns were quickly addressed, The service has been great for collecting reviews.

What do you dislike?

When we first started using, the website was a bit buggy, had to refresh 2-3 times for my reviews/review templates to appear, but this issue stopped after the first day or 2

What business problems are you solving with the product? What benefits have you realized?

Collecting Reviews from our past customers

Reviews.io review by James L.
James L.
Validated Reviewer
Verified Current User
Review Source

"The best reviews platform by far!"

What do you like best?

The ease of use as a vendor and the brand. Such a strong brand to have for your reviews.

What do you dislike?

Nothing at all. Very easy to use and easy to convey our reviews.

What business problems are you solving with the product? What benefits have you realized?

Offers a very user-friendly, clean and crisp reviews platform good for vendors to use, and for users to view reviews.

Reviews.io review by Preston M.
Preston M.
Validated Reviewer
Verified Current User
Review Source

"What a great product!"

What do you like best?

Functionality, ease of use, great support... honestly, what is there NOT to like?

What do you dislike?

It would be nice if replies to reviews would maintain the formatting that you type them with. Right now, line breaks are removed.

What business problems are you solving with the product? What benefits have you realized?

Review syndication, integration of reviews with our public facing websites, etc. We've seen a dramatic increase in click through rates on ads and organic results which include the syndicated "star" ratings.

Reviews.io review by Laurent G.
Laurent G.
Validated Reviewer
Verified Current User
Review Source

"Solid solution"

What do you like best?

The integration options are really great. The intercom review collection method is probably the best feature we use.

What do you dislike?

That we didn't upgrade sooner, the more premium options have allowed us to significantly increase our review numbers

What business problems are you solving with the product? What benefits have you realized?

Gaining customer trust and educating customers when they are in consideration mode

Reviews.io review by Graeme B.
Graeme B.
Validated Reviewer
Verified Current User
Review Source

"Terrific application and business"

What do you like best?

The ever growing features list, the businesses ability to develop bespoke elements and the price

What do you dislike?

Nothing of any great concern. I feel the admin could do with a more intuitive navigation and refinement in design but neither effect it's effectiveness

Recommendations to others considering the product

Highly effective

What business problems are you solving with the product? What benefits have you realized?

Collection of verified reviews

Reviews.io review by Daniel P.
Daniel P.
Validated Reviewer
Verified Current User
Review Source

"Company & Product Reviews by reviews.co.uk"

What do you like best?

Great platform and support with that supports conversion optimisation. Any queries are addressed and resolved effectively

What do you dislike?

I cannot think of any reason not to like what reviews.co.uk offer.

What business problems are you solving with the product? What benefits have you realized?

We are trying to reduce basket dropouts and improve confidence for online shoppers

Reviews.io review by Elijah H.
Elijah H.
Validated Reviewer
Verified Current User
Review Source

"Excellent product + support"

What do you like best?

Easy to setup, value priced, Review syndication with Google works, importing reviews, included widgets, solid support, etc.

What do you dislike?

UX is feeling slightly dated, but everything works great!

What business problems are you solving with the product? What benefits have you realized?

syndication of reviews on Google + FB etc, credibility + trust with new users, sharing testimonials from happy customers, collecting important product feedback from users, etc.

Reviews.io review by Russell M.
Russell M.
Validated Reviewer
Review Source

"Reviews is perfect for us - Tech compsny"

What do you like best?

The fact we are not tied into a single platform - we are building our ‘reviews’ across Google, Trustpilot, etc, as well.

What do you dislike?

The mobile app can be a little ‘fragile’

What business problems are you solving with the product? What benefits have you realized?

Giving us a more transparent and open review platform.

Reviews.io review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Review Source

"Ultra professional with that personal touch "

What do you like best?

We have used reviews.co.uk for over 2 years and cannot fault them , plus even though they deal with global brands they still have that personal service.

What do you dislike?

We have never had any issues , they do what they say and given the name it’s pretty clear

Recommendations to others considering the product

M

What business problems are you solving with the product? What benefits have you realized?

We target our team on reviews which keeps service high thus our customer retention gets stronger and stronger.

Reviews.io review by Administrator
Administrator
Validated Reviewer
Review Source

"Always a pleasure"

What do you like best?

The customer service is brilliant, and they explained the features very well to start.

What do you dislike?

There really isn't much to dislike about this company.

Recommendations to others considering the product

Luke is great!

What business problems are you solving with the product? What benefits have you realized?

Customers feel more confident buying from us now, given the reviews.

Reviews.io review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"Sales"

What do you like best?

Great looking platform! Awesome look, user experience and gives great info on up-to-dates products

What do you dislike?

Nothing I really dislike about the platform. Fantastic

What business problems are you solving with the product? What benefits have you realized?

Rep management for products/services

Kate from G2 Crowd

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* We monitor all Reviews.io reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.