What do you like best?
The ease of use for the employees of our company. Users believe it is very simple which is great. The product is really everything we were looking for. The only part we don't really use is the goals.
What do you dislike?
I'm a user and partially help with administration. The setup process can be challenging. There are a lot of nuances and it isn't totally clear at times. This was our first time using it so hopefully next year will be smoother. Further, it would be great to be able to multiple names on the "reviewers" section. In some cases, employees report to 2 individuals and those 2 individuals work together to fill out the review, however, only 1 of their names is on the report. Further, the reporting function is great, but only allows users to compare themselves to their department and level. It would be great to see how ourselves match up to the firm as a whole.
Recommendations to others considering the product
Reviewsnap is great, especially for smaller companies. Users believe it is simple. Many questions come up during setup so I'd recommend giving some time so that you can get everything running smoothly before rolling out.
What business problems are you solving with the product? What benefits have you realized?
The 360 review is great for employees to receive feedback from peers and others at the firm. It was our first time and provided great insight for all employees including everyone in junior positions up to partners. The performance review process has become much better at the company by putting it online versus through word docs and email.