What do you like best?
We checked with other review aggregate companies, but for our needs, ReviewTrackers was the best. Their platform is easy to use and provides us with all the tools we need to see all our reviews in one spot. They make it easy to respond to our member's reviews and reporting is a breeze. It helped us to free-up A LOT, and who doesn't need more time?
What do you dislike?
The only area where they can improve is to add review updates. If a member updates their review, it doesn't seem to update in the system. Still, this service is outstanding! We love it!
Recommendations to others considering the product
For the cost, ReviewTrackers is exceptional. Review tracking these days is SO essential. Not only is the tracking crucial, but responding to reviews (good or bad) is powerful. Knowing how your customers feel about your products or service and being able to improve them from the feedback on reviews is necessary to succeed and flourish in this highly competitive environment.
What business problems are you solving with the product? What benefits have you realized?
This saves us hours of time and makes reporting on reviews much easier. The other major benefit is we're able to see reviews from all sources, such as Facebook and Google. We used to only report on Yelp reviews since that was the majority of reviews, but now we can report on all reviews sources. Our reports are FAR more comprehensive. We learned that Yelp was about 65% of all of our reviews, so we were missing out on 35% of all our reviews. This helps with service recovery far more, too, since we can respond to reviews from other sources. Using ReviewTrackers is a major improvement.