Reward Gateway

(72)
4.5 out of 5 stars

Reward Gateway is on a mission to make the world a better place to work. Our Employee Engagement Platform enables HR to support complex workforces in a segmented way, making it easier to attract, engage and retain staff. Accessible across all devices, user-friendly and available globally, the home for your employee benefits, discounts or perks, reward and recognition products, employee wellbeing solutions, employee surveys and a full suite of employee communication tools.

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Reward Gateway review by <span>Anna-Lisa  D.</span>
Anna-Lisa D.
Validated Reviewer
Verified Current User
Organic
Reviewed On

SmartHub - SmartCulture

What do you like best?

SmartHub delivers a number of objectives for us. The main objective being to work as a platform for delivering our Employee Engagement strategy through meaningful and collaborative communication, a strong employee recognition suite and benefits portal. SmartHub is flexible, easy to use and can be tailored not only to your brand, but your values as well. It's a fantastic communication tool for our staff, helps our staff feel unified under one company despite being dispersed across different sites and counties. We have flexibility over content creation, with assistance from the Client Support and Design teams wherever needed. Our Senior Client Success Manager is always on hand to help with new and creative initiatives not only within the SmartHub Platform, but for our own employee engagement plans as well.

What do you dislike?

The back-end design tool could be a bit more flexible to allow client creativity without asking Reward Gateway's design team. There are only certain things you're able to do to make your SmartHub look amazing yourself and everything else needs to go to the Reward Gateway design team. Their Design team are brilliant, but sometimes it is quicker and more efficient to be able to design elements yourself.

Recommendations to others considering the product

Plan your implementation and get your staff involved with what they want to see on the SmartHub. It is their platform after all! This gains by-in from staff from the beginning and helps build SmartHub in your culture, which is what you should aim for.

What business problems are you solving with the product? What benefits have you realized?

Our overall objectives were to strengthen communication and feedback channels. Have a 'one-stop shop for everything "JCB" and to provide a flexible and relevant platform for our benefits scheme, including our Discount Portal.

In addition, we wanted to improve our Employee Engagement score and this increased by 3% overall - with our largest increases being in communication and benefits.

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Reward Gateway review by <span>Chris S.</span>
Chris S.
Validated Reviewer
Verified Current User
Organic
Reviewed On

HR Reward Consultant view of SmartHub from a large Financial Services business

What do you like best?

The discounts available are the best you will find on the market. RG also have the widest choice of retailers available of any employee discount provider. We have the reward and recognition, and childcare vouchers modules from RG as well. It's useful for the recognition side of thing especially to have the discounts as an attraction point to encourage usage. Often recognition is a separate system that requires it's own login and so isn't used frequently. The Smarthub is the home screen of the discounts portal, where you can link to other modules, or create your own content. This makes it ideal for smaller businesses especially to have their own secure external 'intranet' to hold policies and HR information. The smartpages that you can link to the smarthub are intuitive and easy to update. You get design team support to create visually appealing images for your smarthub tiles, which would normally be a very expensive undertaking if you went to an external studio to have them produced.

What do you dislike?

IT Security support is very slow to respond, and I mean very slow - we have waited months for responses for basic requirements. Although the majority of businesses who deal with RG will probably have their queries picked up by the security pdf document that is produced, for financial businesses we need to be able to go into detail and speak to someone who works in the IT team.

Development of the platform has not been clearly sign posted in the past. The development roadmap has not been communicated, and then a change is made on the site you weren't told about or were told about with a week's notice - the change could have consequences that would mean we would have to block access to the site or you can't update you employee listing. Suddenly you're on the back foot trying to resolve the issue in a short time frame. A clearly mapped out and project managed road map of developments is required and should be shared with clients, who should be kept up to date on large milestones, so that we can plan both comms and IT requirements.

While the use of a free design team is fantastic, you will need to prepare early and be flexible with timeframes because it can take a long time to get designs back that you're happy with if you have a restrictive brand.

Recommendations to others considering the product

Smarthub is generally easy to use, good value for money in terms of return on investment, and has the best discounts available of any product like this. Issues are generally with communication and support if something goes wrong. They're a small company that is lean (how they are so competitive on pricing), this means if you have an issue that doesn't fit into their model of what is a common issue, then it will take a long time to resolve. It feels like the company has grown too fast, and so sometimes the support isn't there. The main helpdesk team is based in Bulgaria and sometimes there is a disconnect between what you're told by them and the UK based team. I have found myself in the past contacting both to try to get to the truth. I think there is a mantra in the UK based team to never tell you no, so if you ask for something they will try to accommodate you. You will then go down the line with them, telling the business that you're going to deliver something, then when it comes to the Bulgaria based team implementing the change, you're told it's not possible or you can do it but you need to compromise on what you were promised by the UK based team. In reality I'd rather be told what is possible up front and told that what we're asking for isn't available.

What business problems are you solving with the product? What benefits have you realized?

Engagement, communications, employee recognition. Our intranet is only accessible through the company network, so having our SmartHub accessible all the time from any device is very helpful in terms of attracting employees to our employer brand, but also information that they may need on the go or while they're not in work such as maternity / paternity policies and information or our elearning system.

What Employee Engagement solution do you use?

Thanks for letting us know!
Reward Gateway review by <span>Sarah R.</span>
Sarah R.
Validated Reviewer
Verified Current User
Organic
Reviewed On

The Power of the SmartHub

What do you like best?

The flexibility and control. I am able to log on and make changes instantly when necessary and also play around with different layouts, formats before making anything go live. I love that I have access to all the data and stats on how colleagues are using the platform so that I can get excited about how well the platform is doing.

What do you dislike?

My only dislike is the SmartPages layout as you cannot manipulate the layout the same as your home page. If more could be done with this so that you can put tiles where you want them I think it would make these pages more engaging.

Recommendations to others considering the product

If you have a dedicated person or team who can look after this then it will give you the opportunity to really make it your own. If, you don't have someone to look after it then worry not. The team at RG are more than helpful and are experts in advising you on how to make the most of it.

What business problems are you solving with the product? What benefits have you realized?

Our main achievement with this was to be able to offer colleagues a platform where they could ALL access great savings & discounts. Our previous provider only really benefited our higher earners and as the majority of our workforce are on NMW this was really excluding them. The launch of our SmartHub went down a storm with colleagues and we keep seeing some great results & feedback.

Reward Gateway review by <span>Laura H.</span>
Laura H.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Overwhelmingly positive

What do you like best?

I love how much control over the look and feel of the site you are given. Its branded with our images, colours and logos and has a professional website feel. Its so easy to use both for our people but also as an administrator and the fact it can be accessed through any mobile device means we can reach our mobile workforce directly for the first time with our benefit offering. I have had truly great support from the team at RG during launch of the site but then in further launches such as our recognition awards.

What do you dislike?

Any issues we have had largely arose from us not fully understanding the process before we went live e.g. when emails would be sent in holiday trading. The team were always happy to help, but I now make sure I have a training call in before we launch anything so I understand how it will work, what our people will see (and when) which makes everything a lot smoother.

Recommendations to others considering the product

It really helps to speak to one of the advisors and go through new processes such as cycle to work or holiday trading in advance. Our only issues have arisen because we didn't understand some of the processes or we assumed they would act a certain way. We make sure we have training sessions now (which RG are happy to accommodate) to make sure we know what's going to happen before we go live.

What business problems are you solving with the product? What benefits have you realized?

Engagement with a mobile workforce, bringing information to them directly for the first time. injecting fun and excitement into our benefit provision for a very low additional cost. A platform to showcase our benefits and help our people value how much we invest in them. Reduced administration time and costs

Reward Gateway review by <span>Emily L.</span>
Emily L.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Easy to use and benefits our staff.

What do you like best?

very self explanatory and easy to use

What do you dislike?

how long the discounts take to process.

Recommendations to others considering the product

It is a really beneficial way to reward yourself but to save money at the same time! You can use the smart hub to request your holidays or either get eye-care voucher for leading optical specialist spec-savers. As well as the savings you can request your entitlement towards Child Care Vouchers, using the CCV calculator. You can use this throughout your family and friends including big company's such as B & Q and John Lewis, as well as getting discounts in local high street shops, you can save on cinema tickets, insurance and holidays. You can make savings in multiple of way including cash back, store cards and instant vouchers. I regularly use the cinema tickets and get my local cinema tickets for half the price as what i would spend if brought there.

What business problems are you solving with the product? What benefits have you realized?

We want to get more interactive with our HR systems, so we are striving to make the site better, by adding addition HR resources and survey. I have been attending webex to capture the correct date we need and through this it will hopefully interest more of out staff member to join and use the service as much as they can! We have already started doing this by by including holiday request forms and eye care request. We would love to be able to start adding exit interviews to capture more information electronically rather then all my paperwork. This will also help us in the long running with the introduction of GDPR.

Reward Gateway review by <span>Trevor S.</span>
Trevor S.
Validated Reviewer
Verified Current User
Organic
Reviewed On

EmMA's Benefits becomes an award winning success for Nottingham Trams

What do you like best?

We have been able to create an amazing brand with Reward Gateway for our Smart hub using our little Robot mascot Emma. The reward gateway team have really embraced our brand and help us shape the smart hub for our employees. Previously we had a number of different providers for employee benefits and the Smart hub brings it all to one place for employees. Using this approach has been a huge success for us and given all Nottingham Trams employees a product that is a REAL benefit to them.

What do you dislike?

It is difficult to answer this, generally we have had nothing but praise from employees. Yes there have been a few queries on response times or extra functionality for some aspects of the Hub. But Reward Gateway always are happy to take feedback and improve what they do!

What business problems are you solving with the product? What benefits have you realized?

Using the Smart hub has removed so many barriers for employees at Nottingham Trams when is comes to accessing employee benefits. This has been a great success for our business. For me personally I have used the hub many times and find it easy and simple to use.

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Kate from G2 Crowd

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