Rhino Support

(4)
4.4 out of 5 stars

Help Desk Software

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Rhino Support Reviews

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Showing 4 Rhino reviews
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Rhino review by Administrator in Retail
Administrator in Retail
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Reviewed On

Easy to use but some issues

What do you like best?

Easy to use and easy to train employees to use. I like that I can insert pre-written responses and the knowledgebase feature.

What do you dislike?

The search is horrible. If I need to find a previous email from a customer, I have to know their email address. Searching by name and keywords rarely works. I don't always have the email as I remember talking to a customer about an issue but don't know their name, etc. So I have to go through every single closed ticket to find the issue. It is so bad that I've thought of switching solely for this reason.

What business problems are you solving with the product? What benefits have you realized?

Have a way for employees to check email when I'm not in the office.

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Rhino review by <span>Glenn Wallace, R.</span>
Glenn Wallace, R.
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Reviewed On

Rhino support 5 star review

What do you like best?

I have run their support software for years without ever an issue. Simple to setup and manage my customer support requests.

What do you dislike?

Haven't found anything to dislike. it works great.

What business problems are you solving with the product? What benefits have you realized?

Give me a one stop point of entry for customer requests. customers love it.

What Help Desk solution do you use?

Thanks for letting us know!
Rhino review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Organic
Reviewed On

Easy to Use Live Chat

What do you like best?

They just created a mobile app so that I can answer chats no matter where I am!

What do you dislike?

I like everything I've used so far - including the help desk software that is included for free with the live chat.

What business problems are you solving with the product? What benefits have you realized?

Now I can answer questions before people leave my site.

Rhino review by User in Medical Devices
User in Medical Devices
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Overall great

What do you like best?

Overall very useable and easy to get accustomed to using. I've used others similar and found this to be most user friendly.

What do you dislike?

Maybe it's just my computer but it doesn't seem to load and run quite as fast as other programs of equivalent size

What business problems are you solving with the product? What benefits have you realized?

Not problem solving per se, but using the software to manage our customer service department

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