Rhino Support

4.3
(6)

Help Desk Software

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Showing 6 Rhino Support reviews
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Rhino Support review by Manas A.
Manas A.
Validated Reviewer
Verified Current User
Review Source

"Make your customers happy with this"

What do you like best?

Something I really like about this software is that it keeps your user engaged. They can get support instantly or can issue ticket.

What do you dislike?

The thing that I dont like is that Rhino support is slightly expensive and compared to having a customized chat bot in your site. Also there are other companies who do this for cheap.

Recommendations to others considering the product

I would recommend this software if you dont want to spend too much time and resources on creating a similar tool on your own.

What business problems are you solving with the product? What benefits have you realized?

The biggest problem that I think that this software is solving is that its taking the load off from our customer service team which I is turning out to be economical and time saving.

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Rhino Support review by Ken N.
Ken N.
Validated Reviewer
Review Source

"simply the fastest support tool for your customers."

What do you like best?

Very easy to use, user friendly, live chat keeps one directly in contact with your clients it ensures real time customer support you reply to customers instantly which is very attractive for clients. The demo offers great risk free experience for learning and testing before purchase. Customer self-service portal makes it simple and fast to avoid repetition of a single question by many customers.

What do you dislike?

Its quite expensive for small scale users but great for large-scale facilities.

Recommendations to others considering the product

Its a simple way to turn your support team to a real time support team making it easy to easy to continually offer instant support for your customers.

What business problems are you solving with the product? What benefits have you realized?

Live chat with customers has made our support team more useful and have made it easy to retain customers and attract new ones.

What Help Desk solution do you use?

Thanks for letting us know!
Rhino Support review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Verified Current User
Review Source

"Easy to use but some issues"

What do you like best?

Easy to use and easy to train employees to use. I like that I can insert pre-written responses and the knowledgebase feature.

What do you dislike?

The search is horrible. If I need to find a previous email from a customer, I have to know their email address. Searching by name and keywords rarely works. I don't always have the email as I remember talking to a customer about an issue but don't know their name, etc. So I have to go through every single closed ticket to find the issue. It is so bad that I've thought of switching solely for this reason.

What business problems are you solving with the product? What benefits have you realized?

Have a way for employees to check email when I'm not in the office.

Rhino Support review by Glenn Wallace, R.
Glenn Wallace, R.
Validated Reviewer
Verified Current User
Review Source

"Rhino support 5 star review"

What do you like best?

I have run their support software for years without ever an issue. Simple to setup and manage my customer support requests.

What do you dislike?

Haven't found anything to dislike. it works great.

What business problems are you solving with the product? What benefits have you realized?

Give me a one stop point of entry for customer requests. customers love it.

Rhino Support review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Review Source

"Easy to Use Live Chat"

What do you like best?

They just created a mobile app so that I can answer chats no matter where I am!

What do you dislike?

I like everything I've used so far - including the help desk software that is included for free with the live chat.

What business problems are you solving with the product? What benefits have you realized?

Now I can answer questions before people leave my site.

Rhino Support review by User in Medical Devices
User in Medical Devices
Validated Reviewer
Review Source

"Overall great"

What do you like best?

Overall very useable and easy to get accustomed to using. I've used others similar and found this to be most user friendly.

What do you dislike?

Maybe it's just my computer but it doesn't seem to load and run quite as fast as other programs of equivalent size

What business problems are you solving with the product? What benefits have you realized?

Not problem solving per se, but using the software to manage our customer service department

Kate from G2 Crowd

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