The Chef integration within rightscale was the initial draw to use the solution. But since starting we've used everything from chef to the standard one-off scripts that run a function when we need them to. The audit logging for executions is incredibly helpful as is the API into Rightscale which we make daily use of.
What do you dislike?
At first it was how behind Rightscale was when keeping up with Chef but they have since resolved this and at this point the only bottlenecks for improving our platform are our ability to develop them.
Recommendations to others considering the product
They don't have much support unless you pay for the enterprise solution. The monthly pay-as-you-go plan doesn't come with any support other than the forums. Fortunately they have excellent documentation and there are plenty of resources on chef found online.
What business problems are you solving with the product? What benefits have you realized?
Automation is key. People are fallible and make mistakes and by putting everything in Rightscale you can automate the creation and deployment of server infrastructures with just a few clicks.
* We monitor all RightScale Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.