RingDNA

RingDNA

(64)
4.5 out of 5 stars

RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

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RingDNA Features

Inbound CCI Features
Automatic Call Distribution (ACD)

Intelligently route calls to the agent most qualified to handle the customer's needs. ACD can route calls either through pre-determined rules or advanced call distribution algorithms.

Not enough data available

Call Summary Notes

Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

90%
(Based on 6 reviews)
Interactive Voice Response (IVR)

Use touch-tone signaling or voice recognition to automate the retrieval and processing of caller information by phone. Administrators can configure the IVR with multiple branches to improve the identification, segmentation, and routing of callers to qualified agents.

95%
(Based on 6 reviews)
Call Routing

Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.

88%
(Based on 5 reviews)
Call Queuing

Callers can be routed to a queue or placed on hold until an agent becomes available.

82%
(Based on 5 reviews)
Outbound CCI Features
Regulatory Compliance

Import and manage do not call (DNC) requests in order to ensure compliance with local and federal regulations.

Not enough data available

Concurrent Calling

Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

n/a
Dialing Tools

Automate calling with tools such as predictive dialing in order to maximize agent productivity. Determine a call-to-agent ratio that automatically places the optimal number of calls to place to reduce abandonment rates.

94%
(Based on 5 reviews)
Click-to-Call

Allow agents to place calls directly from business applications such as CRMs, contact center workforce solutions, or customer websites without having to manually dial numbers.

96%
(Based on 7 reviews)
Call Recording & Playback

Record calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary.

97%
(Based on 6 reviews)
Training
Knowledge Base

Organizes knowledge from fellow sales representatives and other experienced employees for reference.

Not enough data available

Coaching Materials

Offers content and training for new hires within the tool.

Not enough data available

Playbook Creation

Allows for the creation of a customized playbook that new hires can use for reference in understanding company-specific sales processes.

Not enough data available

Video Record

Records users' practice or live pitches for future reference and improvement.

Not enough data available

Phone Number Management
Local Phone Numbers

Generate phone numbers native to a target location

96%
(Based on 15 reviews)
Toll-Free Numbers

Create toll free numbers for tracking purposes

91%
(Based on 7 reviews)
Port Existing Numbers

Transfer existing numbers into the call tracking system

Not enough data available

Calling
Record Calls

Records calls for future reference.

94%
(Based on 30 reviews)
Generate Location

Generates an area code local to where the user is calling to increase likelihood of pick-up.

93%
(Based on 25 reviews)
Call Types

Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise.

92%
(Based on 28 reviews)
Click-to-Call

Gathers contacts from integrated tools, allowing users to call with one click.

96%
(Based on 34 reviews)
Incentives
Badges

Assigns achievement badges to high-performing employees based on pre-determined standards.

Not enough data available

Triggers

Automatically recognizes achievements that should be added to the leaderboard.

Not enough data available

Commission Calculator

Helps users determine sales goals by calculating potential commission rates.

Not enough data available

Leaderboards

Highlights top-performing employees to publicly reward their achievements.

Not enough data available

CCI Platform Features
Custom Toll-Free Numbers

Purchase local or international toll-free numbers to call customers from familiar numbers, and let customers easily call local numbers that can then be routed to specific agents according to geography.

Not enough data available

Contact Database Management

Capture and manage contact information, either through an internal database or a CRM system.

Not enough data available

Administrator Access

Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

95%
(Based on 6 reviews)
Reporting & Dashboards

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

94%
(Based on 7 reviews)
Computer-Telephony Integration (CTI)

Link agent computer terminals to the ACD system to provide access to features such as click-to-call, CRM integration, and screen pops. Screen pops notify agents of incoming calls and provide call summary notes before the call is answered.

100%
(Based on 5 reviews)
Feedback
Review

Lets managers review recorded video pitches to discuss areas of skill and areas that require improvement.

Not enough data available

Scorecard

Provides a scorecard to display team and/or individual performance.

Not enough data available

Coaching Card

Allows managers to utilize and snapshot scorecards to coach new hires and assign action items.

Not enough data available

Leaderboard

Projects team sales performance publicly to reward and motivate employees.

Not enough data available

Real-Time Updates

Updates sales data in real-time so as to help teams remain close to their goals.

Not enough data available

Notifications

Notifies users of company-specified "danger zones" to correct behaviors and re-align sales processes in the right direction.

Not enough data available

Competition

Motivates employees by creating time-sensitive competititons that drive performance.

Not enough data available

Tracking
Visitor & Keyword Tracking

Record which campaigns and landing pages are converting into phone calls

89%
(Based on 7 reviews)
Dynamic Number Insertion

Assign a unique tracking number to each visitor

93%
(Based on 6 reviews)
Multi-Channel Call Attribution

Decipher which marketing channels are converting and most effective

Not enough data available

Contacts
Personalization

Retains a log of extraneous contact information such as timezone and contact engagement.

88%
(Based on 25 reviews)
Information Locater

Finds and opens saved contact information for reference at the time of a new call.

91%
(Based on 23 reviews)
Record Prospect Data

Allows users to denote which contacts they believe are prospective customers.

91%
(Based on 24 reviews)
Personalization
Profiles

Creates user profiles similar to social media pages that display private or public statuses and updates.

Not enough data available

Custom Reports

Generates reports with customizable fields to further understand employee performance.

Not enough data available

Dashboards

Visualizes individual and team insights such as new leads and outbound calls.

Not enough data available

Goal Setting

Allows teams to set trackable goals within the tool.

Not enough data available

Analytics
Call Data

Provide the representative with caller data upon receiving a phone call

93%
(Based on 19 reviews)
Call Recording

Offer the ability to capture and replay a conversation for further information

94%
(Based on 18 reviews)
Advanced Reporting

Prepare detailed reports regarding call data by source, keyword, or landing page

91%
(Based on 14 reviews)
Insights
Notes

Allows users to take notes during or after the call for future reference.

93%
(Based on 32 reviews)
Daily Summary

Delivers users a daily summary of activity.

89%
(Based on 21 reviews)
Automated Voicemails

Sends automated voicemails to prospective clients who fail to answer.

92%
(Based on 28 reviews)
Automated Emails

Sends automated emails to increase engagement with prospective clients.

90%
(Based on 15 reviews)
Sorts Prospects

Organizes contacts based on probability of success.

88%
(Based on 15 reviews)
Administrative
Integration

Integrates with CRM and financial systems to help determine goals

Not enough data available

Employee Structure

Organizes team members by roles, activities and objectives and weighs tasks by importance.

Not enough data available

Behavior Monitoring

Allows managers and administrators to peruse profiles and monitor employee behavior and performance.

Not enough data available

Call Routing
IVR

Direct a phone call without the need for a human representative, but instead a voice responder

92%
(Based on 9 reviews)
Call Scheduling

Route calls based on the time of the day to reach the proper representative

97%
(Based on 6 reviews)
Geo-Routing

Route calls based on location to reach the proper representative

100%
(Based on 5 reviews)