RingDNA

RingDNA

(65)
4.5 out of 5 stars

RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

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Showing 65 RingDNA reviews
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RingDNA review by <span>Elizabeth B.</span>
Elizabeth B.
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Verified Current User
Review Source

"We have been a client of RingDNA's for a few months, and they have met more than our expectations!"

What do you like best?

We have been impressed at every turn. When we have had a policy that needs to be implemented through their dialer, they have always made an effort to deliver. Even if our needs are not currently part of their model, they will raise the question to their tech team, and inquire as to how they might bring this idea on board. They have not been able to fulfill our request every time, but the effort is always made.

What do you dislike?

There are a few items in their texting platform where we would like to see functions added.

Recommendations to others considering the product

if you are looking for an easy to use, implement and train inside sales agents for your business, we would HIGHLY recommend this product

What business problems are you solving with the product? What benefits have you realized?

Our inbound calls have been seamless with RingDNA's call flows. As well as the simplification of working through our lead lists just utilizing the dialer through google chrome. And most importantly, we have noticed how simple and easy their dialer is to use. We have had few questions for their support team, but when needed they have been hugely helpful and responsive. Today one of the IT experts changed our response time immensely by launching their web leads platform into our system. It will change how quickly we respond to our leads. We have a 5 minute policy to contact new leads. Their web lead platform makes this possible for sure!

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RingDNA review by <span>Robb F.</span>
Robb F.
Validated Reviewer
Verified Current User
Review Source

"Great product. Easy to use. Good support. "

What do you like best?

The tool has a very clean and easy integration with Salesforce. The admin UI is intuitive and easy to understand. The agent UI is also very clean and easy to understand and use. Their support team has always responded to my questions same-day and are always willing to get on the phone and help you out with something if needed. Everything is stored and reported on in Salesforce and metrics are accurately tracked back to Salesforce records.

What do you dislike?

There are a few niche features we were looking that they don't have, but no product contains every single function. They take customer feature requests seriously and work to provide their client's with what they need.

What business problems are you solving with the product? What benefits have you realized?

Automate the collection of all phone and SMS data for the sales team. We can cleanly report on call activity in Salesforce which has allowed us to instantly identify areas for improvement as well as areas of success when it comes to customer engagement. Click to call from Salesforce has also been a large time-saver for our high-volume outbound sales team.

What Outbound Call Tracking solution do you use?

Thanks for letting us know!
RingDNA review by <span>Nicolette M.</span>
Nicolette M.
Validated Reviewer
Verified Current User
Review Source

"Great process, support and functionality "

What do you like best?

The ease of installation and overall sales process. The whole team from start to finish was supportive in making sure we understood the workings of telephony systems. We didn't have support in-house to help get this off the ground so Raja and Kavin really did everything they could to hold my hand.

We're a phone heavy team, so being able to fly through numbers and lists has been key. A number of other products I've used have made it difficult to easily load a list and get going.

Reliability is also a huge plus as well!

What do you dislike?

Workflow at times. We haven't been able to figure out how to get a frictionless system to integrate emails and other touchpoints managed through RingDNA. You can email directly from the app, but then you'll need to update tasks, etc. Having some sort of cadence option that's in between where they are today and what we moved off of (SalesLoft) would be great!

I also wish there was a whisper mode in the coaching functionality.

What business problems are you solving with the product? What benefits have you realized?

Our SDR team uses RingDNA to manage their workflow. Since using RingDNA, they've been able to focus on drilling down call lists efficiently without any additional steps as required by most dynamic dialers.

By being able to manage their own pipeline and tasks, reps have had an increase in their business acumen and overall conversion rates which doubled last quarter.

RingDNA review by <span>Rich B.</span>
Rich B.
Validated Reviewer
Verified Current User
Review Source

"Quickest Phone System Configuration for Salesforce"

What do you like best?

The initial setup required a managed package to be installed and a Chrome Extension. This took less than 10 minutes to complete. Configuring call routing flows, groups, and new users is rather intuitive from its web console on app.ringdna.com.

What do you dislike?

It does have UI limitations for creating new records if you have required fields on your Leads & Task Objects. The UI does not allow for other standard or custom fields to be included in its new record forms.

There are some consistency issues with Editing and Saving in different areas on the web app. Some areas autosave while others require you to press Edit and Save. This can cause confusion while setting up changes and leaving the screen, sometimes losing your work. This is being addressed however in a beta release that I've been able to view.

What business problems are you solving with the product? What benefits have you realized?

We are generating new leads from incoming calls, qualifying them, and routing Warm Leads to representatives for callbacks.

RingDNA review by <span>Jay M.</span>
Jay M.
Validated Reviewer
Verified Current User
Review Source

"Simple to use, hard to not get help, very quick setup!"

What do you like best?

Their support hands down is the best.. There are a lot of good things about their service; but their support is hands down amazing.

What do you dislike?

We dont dislike anything really... there are things that we don't like but its not because of RingDNA.. its because we are trying to use multiple phone systems with RingDNA and there are issues where our outdated phone system just doesn't play well.

Recommendations to others considering the product

if you have any doubts, speak to their support team because they can most likely figure out a way to accomplish what you want. their support is amazing.

What business problems are you solving with the product? What benefits have you realized?

Call Quality, Clear call recordings, Call transcriptions, Voicemail drops, text messaging integrated with the phone system (versus using multiple services), better logs in SF, dialer integrated with SF to make it easier to correctly log notes to the correct record in Salesforce.

RingDNA review by <span>Justin W. S.</span>
Justin W. S.
Validated Reviewer
Verified Current User
Review Source

"RingDNA Works"

What do you like best?

I like the user friendly nature of the platform. We switched back to RingDNA from another provider after realizing that you can't take reliability and user friendliness for granted with these apps. The customer service was also great, Jordan held our hand throughout the on boarding process.

What do you dislike?

I wish the software had a robo-dialing offering where we could dial multiple numbers at a time. Otherwise there are no problems that we have experienced with the software.

Recommendations to others considering the product

If you focus on outbound calling, RIngDNA is ideal due to it's ease of use, reporting and call recording capabilities, and local presence dialing options. Customer service is excellent also.

What business problems are you solving with the product? What benefits have you realized?

We are able to contact more leads through Local Presence and better monitor our calls each day with the recording and reporting capabilities of the software.

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