RingDNA

RingDNA

(64)
4.5 out of 5 stars

RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

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Showing 64 RingDNA reviews
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RingDNA review by <span>Robb F.</span>
Robb F.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Great product. Easy to use. Good support.

What do you like best?

The tool has a very clean and easy integration with Salesforce. The admin UI is intuitive and easy to understand. The agent UI is also very clean and easy to understand and use. Their support team has always responded to my questions same-day and are always willing to get on the phone and help you out with something if needed. Everything is stored and reported on in Salesforce and metrics are accurately tracked back to Salesforce records.

What do you dislike?

There are a few niche features we were looking that they don't have, but no product contains every single function. They take customer feature requests seriously and work to provide their client's with what they need.

What business problems are you solving with the product? What benefits have you realized?

Automate the collection of all phone and SMS data for the sales team. We can cleanly report on call activity in Salesforce which has allowed us to instantly identify areas for improvement as well as areas of success when it comes to customer engagement. Click to call from Salesforce has also been a large time-saver for our high-volume outbound sales team.

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RingDNA review by <span>Nicolette M.</span>
Nicolette M.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Great process, support and functionality

What do you like best?

The ease of installation and overall sales process. The whole team from start to finish was supportive in making sure we understood the workings of telephony systems. We didn't have support in-house to help get this off the ground so Raja and Kavin really did everything they could to hold my hand.

We're a phone heavy team, so being able to fly through numbers and lists has been key. A number of other products I've used have made it difficult to easily load a list and get going.

Reliability is also a huge plus as well!

What do you dislike?

Workflow at times. We haven't been able to figure out how to get a frictionless system to integrate emails and other touchpoints managed through RingDNA. You can email directly from the app, but then you'll need to update tasks, etc. Having some sort of cadence option that's in between where they are today and what we moved off of (SalesLoft) would be great!

I also wish there was a whisper mode in the coaching functionality.

What business problems are you solving with the product? What benefits have you realized?

Our SDR team uses RingDNA to manage their workflow. Since using RingDNA, they've been able to focus on drilling down call lists efficiently without any additional steps as required by most dynamic dialers.

By being able to manage their own pipeline and tasks, reps have had an increase in their business acumen and overall conversion rates which doubled last quarter.

What Outbound Call Tracking solution do you use?

Thanks for letting us know!
RingDNA review by <span>Rich B.</span>
Rich B.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Quickest Phone System Configuration for Salesforce

What do you like best?

The initial setup required a managed package to be installed and a Chrome Extension. This took less than 10 minutes to complete. Configuring call routing flows, groups, and new users is rather intuitive from its web console on app.ringdna.com.

What do you dislike?

It does have UI limitations for creating new records if you have required fields on your Leads & Task Objects. The UI does not allow for other standard or custom fields to be included in its new record forms.

There are some consistency issues with Editing and Saving in different areas on the web app. Some areas autosave while others require you to press Edit and Save. This can cause confusion while setting up changes and leaving the screen, sometimes losing your work. This is being addressed however in a beta release that I've been able to view.

What business problems are you solving with the product? What benefits have you realized?

We are generating new leads from incoming calls, qualifying them, and routing Warm Leads to representatives for callbacks.

RingDNA review by <span>Jay M.</span>
Jay M.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Simple to use, hard to not get help, very quick setup!

What do you like best?

Their support hands down is the best.. There are a lot of good things about their service; but their support is hands down amazing.

What do you dislike?

We dont dislike anything really... there are things that we don't like but its not because of RingDNA.. its because we are trying to use multiple phone systems with RingDNA and there are issues where our outdated phone system just doesn't play well.

Recommendations to others considering the product

if you have any doubts, speak to their support team because they can most likely figure out a way to accomplish what you want. their support is amazing.

What business problems are you solving with the product? What benefits have you realized?

Call Quality, Clear call recordings, Call transcriptions, Voicemail drops, text messaging integrated with the phone system (versus using multiple services), better logs in SF, dialer integrated with SF to make it easier to correctly log notes to the correct record in Salesforce.

RingDNA review by <span>Justin W. S.</span>
Justin W. S.
Validated Reviewer
Verified Current User
Organic
Reviewed On

RingDNA Works

What do you like best?

I like the user friendly nature of the platform. We switched back to RingDNA from another provider after realizing that you can't take reliability and user friendliness for granted with these apps. The customer service was also great, Jordan held our hand throughout the on boarding process.

What do you dislike?

I wish the software had a robo-dialing offering where we could dial multiple numbers at a time. Otherwise there are no problems that we have experienced with the software.

Recommendations to others considering the product

If you focus on outbound calling, RIngDNA is ideal due to it's ease of use, reporting and call recording capabilities, and local presence dialing options. Customer service is excellent also.

What business problems are you solving with the product? What benefits have you realized?

We are able to contact more leads through Local Presence and better monitor our calls each day with the recording and reporting capabilities of the software.

RingDNA review by <span>Alina B.</span>
Alina B.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Absolutely Love RingDNA

What do you like best?

The amount of time I have already saved from not manually logging each and every call, call disposition, set f/u tasks. About 5-10 minutes of work has been shortened to about 2 minutes. I didn't even realize that with every VM I left manually, took about 2 minutes alone. VM drop is amazing.

What do you dislike?

Connecting our phones correctly has been the biggest challenge but that is because of how our phones are set up. Once we got past that it was fine.

Recommendations to others considering the product

Just get it, this will take you to the next level in business productivity

What business problems are you solving with the product? What benefits have you realized?

Productivity has increased. Before ringdna it felt like we were "stuck" due to the manual processes, always felt we were behind or not contacting leads enough. Now we can zip through those calls.

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