What do you like best?
The ease of installation and overall sales process. The whole team from start to finish was supportive in making sure we understood the workings of telephony systems. We didn't have support in-house to help get this off the ground so Raja and Kavin really did everything they could to hold my hand.
We're a phone heavy team, so being able to fly through numbers and lists has been key. A number of other products I've used have made it difficult to easily load a list and get going.
Reliability is also a huge plus as well!
What do you dislike?
Workflow at times. We haven't been able to figure out how to get a frictionless system to integrate emails and other touchpoints managed through RingDNA. You can email directly from the app, but then you'll need to update tasks, etc. Having some sort of cadence option that's in between where they are today and what we moved off of (SalesLoft) would be great!
I also wish there was a whisper mode in the coaching functionality.
What business problems are you solving with the product? What benefits have you realized?
Our SDR team uses RingDNA to manage their workflow. Since using RingDNA, they've been able to focus on drilling down call lists efficiently without any additional steps as required by most dynamic dialers.
By being able to manage their own pipeline and tasks, reps have had an increase in their business acumen and overall conversion rates which doubled last quarter.