Ringostat

4.8
(13 reviews)

Ringostat is a European startup that develops call tracking software. It allows to figure out which advertising campaigns are leading to phone calls and thus measure their effectiveness. This call tracking service allows to record inbound phone calls and provides businesses with full-featured cloud PBX. The data from Ringostat Analytics system can be transmitted to CRM, Google Analytics and Google Adwords.

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Showing 12 Ringostat reviews
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Ringostat review by Anastasia Z.
Anastasia Z.
Validated Reviewer
Verified Current User
Review Source

"Robust solution for track call source"

What do you like best?

"With Ringostat you can both set up a call center for outbound calls and track the inbound calls from your advertising campaigns.

Ringostat provides cloud PBX and SIP numbers available for rent, which means that you don’t need to connect any other service to start making calls. Moreover, there are a number of analytical reports generated by Ringostat that help supervise the work of call agents (the distribution of missed calls by day and time of the day report.) As for tracking inbound calls, Ringostat provides all the information available on the call - source, channel, campaign, keyword. There is also multi-channel funnel report and call status statistics for more in-depth analytics."

What do you dislike?

I dislike how overwhelming the interface is at first but you can ask customer service even in chat and receive an answer very fast.

Recommendations to others considering the product

Ringostat has one of the best integrations with Google Analytics among call tracking services (it’s an official partner of GA). It can transmit to GA not only the event of the inbound call, but also the call statuses, and even the number of the one who called. For those who work with web analytics, there are also great integrations with Kissmterics and Woopra.

What business problems are you solving with the product? What benefits have you realized?

It helped us to improve our ad, managers performance, and website.

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Ringostat review by Olga P.
Olga P.
Validated Reviewer
Verified Current User
Review Source

"Good way to track marketing money"

What do you like best?

Our main goal was to determine which advertising is effective and which is not, and to stop spending money where results aren't being seen. With Ringostat we get detailed reports to make end-to-end analytics and ability to know exactly the ROI of marketing campaigns. Thanks to blocking insertion by IP and numbers pools we receive accurate analytics. Also, APIs allow using data in a way that other platforms fell short. Furthermore, I feel that support actually cares about our project — always ready to help and advice on how to use Ringostat more efficient.

What do you dislike?

Nothing at this stage but I would prefer easier setup. Anyway, support always in touch to help us.

Recommendations to others considering the product

If you have volatile site traffic, you can hide inserted number under Show number bottom. That helps to receive precise call data.

What business problems are you solving with the product? What benefits have you realized?

Ringostat helps our company easily see which marketing efforts are generating the most revenue.

What Inbound Call Tracking solution do you use?

Thanks for letting us know!
Ringostat review by Eugene L.
Eugene L.
Validated Reviewer
Verified Current User
Review Source

"Flexible tool"

What do you like best?

I like that reps really care about you and always ready to help. Customer Support has great knowledge, and when I experienced a complicated technical issue they resolved it really fast. I also love the integration with Google Analytics and a lot of ready-made integrations with popular CRM.

What do you dislike?

I think help documentation could be better. I face a steep learning curve.

Recommendations to others considering the product

Ask for training and advice from their Customer Success team. They will help to use Ringostat effectively. You will miss out many capabilities if you try to go it yourself.

What business problems are you solving with the product? What benefits have you realized?

With Ringostat I have solved the problem of spending money on marketing and not knowing if they really worked. Now I can spend more on effective campaigns. Not only that but we are able to train sales staff by recording calls and analyze the main problems.

Ringostat review by Alina G.
Alina G.
Validated Reviewer
Verified Current User
Review Source

"Great solution to manage campaigns"

What do you like best?

Support makes all the necessary basic settings for the correct system operation. What is more, I like pretty fast and easy integration with CRM. I admire the opportunity to call back on missed calls immediately — the task is automatically created with a deadline when the call was missed. Moreover, I enjoy how easy it is to create and share any reports.

What do you dislike?

I don't really have anything negative at the moment. If I had questions, the support gave me the answers quickly.

Recommendations to others considering the product

Try an Analytics Section. Here you will find calls sources down to the keyword level.

What business problems are you solving with the product? What benefits have you realized?

With Ringostat we are able to determine the most effective advertising sources and control the managers' performance.

Ringostat review by Volodymyr Y.
Volodymyr Y.
Validated Reviewer
Review Source

"Best Call Tracking Service"

What do you like best?

1 - Operational and qualified customer support with the willingness to solve complex custom tasks.

2 - Open access to Webhooks and API.

3 - You can not only track calls but immediately distribute them from the site to departments/cities.

4 - Ability to independently control the required amount of numbers for dynamic call tracking.

5 - The unlimited number of SIP accounts and employees to connect.

6 - Customized callback widget: you can set how it looks and the call forwarding conditions.

What do you dislike?

Quite hard and unobvious call forwarding schemes settings.

Recommendations to others considering the product

With Ringostat you can both set up a call center for outbound calls and track the inbound calls from your advertising campaigns. Moreover, there are a number of analytical reports generated that help supervise the call agents work. Ringostat is a powerful and flexible instrument. So I strongly recommend it.

What business problems are you solving with the product? What benefits have you realized?

We faced a huge amount of missed calls — 40%. With Ringostat we reduced it to 10%. What is more, with Ringostat we set up a dynamic call tracking with automatic calls distribution across cities, depending on the selected region on the site. It helps us to increase customer loyalty and improve call processing. Moreover, now we are testing automatic customer polling via Ringostat PBX. Additionally, now we understand which advertising works and able to optimize ads expenses.

Ringostat review by Zhanna T.
Zhanna T.
Validated Reviewer
Review Source

"Effective and easy-to-use service"

What do you like best?

With Ringostat we are able to record all of the calls to manage and improve our customer service. What is more, we can see the full effects of our advertising campaigns. Ringostat reports are easy to use and read. I like that you can easily create customized reports for sales, marketing or other departments to analyze specific data. They are adding new features and tools all the time. Moreover, if you want specific useful improvement they will work out it.

What do you dislike?

Not much to dislike here. Maybe reporting could be streamlined a bit.

Recommendations to others considering the product

Reports Section was really useful. There you can receive in-depth marketing analytic such as keywords performance.

What business problems are you solving with the product? What benefits have you realized?

Ringostat helps us to determine that calls were coming from paid search and social. So we were able to improve our ROI based on that reports.

Ringostat review by Karina P.
Karina P.
Validated Reviewer
Review Source

"Good call tracking solution with streamlined reporting"

What do you like best?

I really enjoy how Ringostat is integrated with our CRM. It's flexible and easy to set up. It is also easy to oversee how many calls are being answered or missed by your team. Client communication is saved in a call's card: sources, recordings, visited website pages history and so on.

Moreover, with Ringostat we're able to automate our workflow and measure call conversations on PPC campaigns. Ringostat call reports are very detailed - down to the keyword level.

What do you dislike?

Nothing that bothers me now. Think it would be cool if they work out transcript capabilities of calls.

Recommendations to others considering the product

Use ready-made CRM integrations to see which campaigns generate sales and further revenue.

What business problems are you solving with the product? What benefits have you realized?

We solved the problem with missed calls. Now we're also able to track source information across multiple campaigns.

Ringostat review by Dmytro G.
Dmytro G.
Validated Reviewer
Review Source

"Reliable Call tracking service"

What do you like best?

- Works in many countries, even in US and EU

- You don't need to buy telephone numbers separately, Ringostat can provide you some

- Easy to use API. if you have your own CRM system you can easily integrate Ringostat with it

- Support of popular AMO, Pipedrive, Bitrix CRM systems

- Creating goals in Google Analytics like Answered, Aborted and Not Answered calls and track calls sources like Direct visit, Parid Traffic, Social, etc.

- History of calls and Call center functions

What do you dislike?

- Price. It's not cheap, but you have a lot of functionalities with it

- You can't simply buy telephone numbers via service in several countries

Recommendations to others considering the product

Ringostat can provide you free trial period and you should only pay for telephone numbers. You can test it out for a month and decide if it's working for your business or not. It's definitely effective if you have a lot of calls and you need track their sources.

What business problems are you solving with the product? What benefits have you realized?

Ringostat is a great tool to track your call sources, like Direct visits of your website, visits from Paid traffic (Adwords, Bings Ads, Facebook Ads, ets), or Social visits. Also you have built in call center function, so you have solution for managers to answer calls and track their efficiency.

Ringostat review by Margaret K.
Margaret K.
Validated Reviewer
Verified Current User
Review Source

"Great reports & support"

What do you like best?

The system offers detailed reports such as call distribution statistics, multi-channel funell, etc. By the way you can create any kind of report you need yourself. What is more Ringostat has much more better customer service than their competitors. Every time I have a question I get an answer I need immediately.

What do you dislike?

What I dislike is that the system isn't exceptionally intuitive. But support helps a lot to see into processes and configurations.

Recommendations to others considering the product

Ringostat has ready-made integration so you can easily connect call analytics and CRM and save your time.

What business problems are you solving with the product? What benefits have you realized?

Ringostat helps me to save a huge cost overall. Now we understand much better how our marketing efforts are driving conversions over the phone. So we are not flying in the dark anymore.

Ringostat review by Bauyrzhan T.
Bauyrzhan T.
Validated Reviewer
Verified Current User
Review Source

"One of the best calltracking SaaS in CIS market"

What do you like best?

Best parts:

1. Ease of project creation - might take you 2 days from 0 to start using a software.

2. Good built-in reports and option to make your custom reports too!

3. Open API and integrations with most popular CRMs, such as Salesforce, Zoho, AmoCRM and PipeDrive

4. Connects with Google Analytics and allows to track call-conversions

5. Good support, always responds in between 5-15 minutes

What do you dislike?

It would be awesome if project creation and connection could be in 30 minutes from start.

What business problems are you solving with the product? What benefits have you realized?

Tracking call-conversions. It might be 20-40% of sales starting from phone calls and as a marketing agency, we need to be able to track them to manage the advertising budget to get positive ROI.

Ringostat review by Daniil K.
Daniil K.
Validated Reviewer
Review Source

"Track your ad easily"

What do you like best?

I like the ability to add tracking numbers quickly. Also, support is always very clear and prompt. The most useful feature for our company was the tracking number configuration by geolocation. It gave us a deep insight of where customers are calling from and we are able to distribute calls directly to the local office.

What do you dislike?

So far, there's nothing wrong with the service. Support team does a good job to solve all issues as soon as possible.

Recommendations to others considering the product

Use call card to see certain users call records and their activity on the site.

What business problems are you solving with the product? What benefits have you realized?

Ringostat shows us how to reallocate marketing budgets to where they are most effective and what campaigns are driving new leads

Ringostat review by Romeo M.
Romeo M.
Validated Reviewer
Review Source

"I use Ringostat for my clients in Europe to track phone calls from ads"

What do you like best?

The best things in Ringostat are

Filters. You can filter and make data sets from 30+ parameters creating different reports - based on channel, on keyword, location etc

Multi-channel funnel report like in Google Analytics, but for calls. As far as I know no other call tracking services provide it and it is necessary for any professional marketer — to learn the user path before making a call.

Super helpful customer support

Affordable price

What do you dislike?

The service develops and add features quite often, but sometimes UI suffers. I also think they need to upgrade their callback widget to make it visually more attractive.

Recommendations to others considering the product

This is a must-have tool for any marketing agency, web-analysts, ppc-specialists in any company.

What business problems are you solving with the product? What benefits have you realized?

I work with Ringostat for couple of my European projects, where my job is to promote business of my clients, bring more calls and customers for them. From my experience, people who prefer to call convert into more revenue than those, who fill in the online forms. That is why it is crucial for me to track the sources of these phone calls, understand what are the channels and even keywords, that bring more calls to my clients and optimize my advertising campaigns accordingly. For this purpose I use Ringostat.

The one best benefit is that I can prove results to my clients.

Kate from G2 Crowd

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Ringostat
4.8
(13 reviews)