Rise

(48)
4.4 out of 5 stars

The workplace of the future is about the employee experience. That’s why, in addition to software that manages your payroll, scheduling, time off, and benefits, Rise integrates with a range of tools to help you build a world class culture, all connected through one central hub. - See more at: http://rise.xyz/#sthash.wfauSJY0.dpuf

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Rise review by <span>Darren M.</span>
Darren M.
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Verified Current User
Invitation from G2 Crowd
Reviewed On

Rise : Payroll solution for small business

What do you like best?

The service desk people are very knowledgeable and helpful when you need them. The system itself works quickly and I am able to complete my payroll (15 people) within about 10 minutes. The reporting is more than adequate for my business analysis needs.

What do you dislike?

Some of the Payroll instructions can be a bit confusing but the help desk people are able to help me choose the best one in the event I am unsure.

Recommendations to others considering the product

Ensure that you clearly understand what the various Payroll Instructions are intended to accomplish so that you implement the right ones. Spend some time on the Help site to explore these and then ask the helpdesk any questions you are still unsure about.

What business problems are you solving with the product? What benefits have you realized?

Ease, speed and reliability of payroll completion is a breeze and takes minimal time and effort on my part. I am now looking in to the time off manager component as a centralized way to help my employees know how much vacation time they have banked and book vacation time etc while making approvals easy for me.

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Rise review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Organic
Reviewed On

Rise is useful, well-priced, but with a bit of a learning curve

What do you like best?

At the end of the day, Rise solves a problem and allows us to do our payroll quickly and without much hassle. We're grateful we found Rise, and we'll certainly be sticking with them for the foreseeable future, as they're solving a real problem we had.

What do you dislike?

Rise's system is a bit complicated, which is unavoidable to some degree when doing something complex like payroll, so there's a learning curve involved. That said, Rise does a good job of walking you through the process in length.

Recommendations to others considering the product

Rise is our first payroll solution, and it's solved our problems well. I can't compare it to another competing system, but I do know that the pricing (free under a certain number of employees) is quite compelling, and is unlike most of the other vendors we considered.

What business problems are you solving with the product? What benefits have you realized?

Our payroll was not organized prior to using Rise, and Rise has fixed that – it's really been a game-changer on that front.

What Core HR solution do you use?

Thanks for letting us know!
Rise review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Verified Current User
Organic
Reviewed On

Not a very helpful payroll software

What do you like best?

The setup for new employees is simple. The helpline (online and by phone) is very friendly and helpful when it comes to asking for help.

What do you dislike?

I have ran into various issues when Rise is giving us wrong information on certain payroll treatments. I would expect Rise to provide us with payroll support, including how to calculate vacation pay etc. There are times when I feel like I had to do the research on my side and then educate Rise on how to put the calculation together.

Recommendations to others considering the product

May need to have a HR specialist in the office as I wouldn't recommend relying on Rise fully on payroll issues and treatments.

What business problems are you solving with the product? What benefits have you realized?

We are a growing fintech company and expanding very quickly. There are constant changes in the company and therefore we are always in contact with Rise to change the way we build departments. There are certain reports that we have used that enables us to calculate FTE.

Rise review by <span>Sandeep K.</span>
Sandeep K.
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Cloud-based, lightweight Payroll service - It Just Works!

What do you like best?

I like the easy data input, which resembles a spreadsheet style layout (great for finance folks!), the system is easy enough to use (simple logics, easy formulas for new codes), I also like the email statement delivery (better than paper statement of earnings or logging into other services, or even the website itself to get statements), and I also like the ease of reporting - I can easily design reports or request help, and their team is friendly and easy to work with, should I have any requests.

I also love their fee structure. It's simple without all the nickel and diming that is so prevalent with other providers.

What do you dislike?

Not a lot to gripe about. I wish it was simple enough to get the regular journal entries for our payroll without bugging their team all the time for it.

Recommendations to others considering the product

It's a very straight forward product with simple data entry all on one page, and everything is laid out in a logical manner that makes it easy to use.

What business problems are you solving with the product? What benefits have you realized?

The problem was having confusing platforms that had steep learning curves, having to distribute paper copies of statement of earnings (or having employees having to login to other sites to retrieve statements), and getting rid of per-service pricing, which was difficult to predict and confusing to understand (e.g. cost to do a one-off pay run, cost to prepare year-end docs, costs to run terminations, etc.).

Rise review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Over promises, under delivers

What do you like best?

Better than manual process. Even with its clunky interface, Rise still saves time over using PDOCs.

What do you dislike?

Clunky interface, disinterested support. I've put in tickets and made feature requests that haven't been implemented in years. I get a notification at midnight right before payroll data is due at 10am. If I'm asleep before I get the notification, I have to rush in the morning to get it done. I can view my payroll reporting schedule in Rise, but can't export it into my calendar so that I get earlier notifications. I've suggested/requested letting the user specify when they get the notification and calendar export but after asking for it for a year and a half, I don't expect it to happen.

Recommendations to others considering the product

There are lots of other options out there for payroll right now. I think Rise has refocused. You should consider other options. The main reason we're still with them is inertia and the challenge of moving to a new system mid-year.

What business problems are you solving with the product? What benefits have you realized?

Time spent doing manual payroll.

Rise review by <span>Jenny T.</span>
Jenny T.
Validated Reviewer
Organic
Reviewed On

Good functionality, but poor integration

What do you like best?

The product is easy to use with capability to add new users and custom pay types and pay periods. There is flexibility and is a stable product. A bit user unfriendly in some ways including the need to manually enable email notifications for each employee. Biggest downside is that there is no direct integration to QBO or Xero despite the fact that this was a selling feature during the sales process. All things considered though, it's a good product on the market given the price.

What do you dislike?

It does not directly integrate with QBO or Xero.

Recommendations to others considering the product

Onboarding team is great, particularly Bhuvi who is always there to fix any issues. Software is glitchy but does the job.

Does not have a good accountant portal and clients must sign up on their own.

What business problems are you solving with the product? What benefits have you realized?

Automatic email notification to employees, which is not available in QBO.

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