What do you like best?
I like that the system is very user friendly and easy to understand after a short learning curve.
What do you dislike?
From a finance perspective, I dislike that the software does not allow exporting data to csv or excel in certain places like the funds management for individual claims. It would be very helpful to be able to export large portions of data from individual claims or from whole programs so that we could analyze the data more effectively.
It is also difficult to navigate from an individual payment (in our case, a check) to the claim that is associated with that payment. If the claim could be accessed in a one-click fashion, it would make the processing much smoother.
Recommendations to others considering the product
Plan very well before implementation for all aspects of your business. The program is a little clunky, but it does still have very good functionality, and if you get input from all business units and functions, you can run very successful claims management operations.
What business problems are you solving with the product? What benefits have you realized?
RISKMASTER allows us to manage claims and payment information for individual claims and organizes a large amount of data in an understandable fashion. We are able to see information on claims, payments, programs, etc.