Rocket.Chat

3.6
(31)

Open source web chat platform. From group messages and video calls all the way to help desk killer features.

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Rocket.Chat Features

Communication

Status Updates

Post brief status updates or micro blogs

80%
(Based on 12 reviews)

Instant Messaging

Message others 1:1 or within groups

91%
(Based on 16 reviews)

Activity Feed

Ability to filter and customize a live feed of activity on the network

83%
(Based on 13 reviews)

Notifications

Receive real-time notifications about content or groups from within the software or via email

69%
(Based on 16 reviews)

Comments and Voting

Post comments on blogs, microblogs, documents, and other items. Vote on posts or content that others have shared.

91%
(Based on 8 reviews)

Discussions

Share ideas, ask for advice and gather feedback from coworkers

87%
(Based on 13 reviews)

User Directory

Search or browse through a directory of users on the network

86%
(Based on 12 reviews)

Online Status of Coworkers

View the online status of coworkers on the network

91%
(Based on 15 reviews)

Content Management

File Sharing

Upload and share files such as documents, images, and videos

87%
(Based on 14 reviews)

Document Collaboration

Create and edit documents with other users in real-time

77%
(Based on 9 reviews)

Version Control

Review the latest version of a document, track changes, or revert to an older version of a document if needed

70%
(Based on 8 reviews)

Tagging

Tag content to organize and assign to specific departments or categories

n/a

Knowledge Base

Ability to build a knowledge base and how-to articles

n/a

Surveys

Create polls or surveys to gather opinions on an issue or idea

72%
(Based on 7 reviews)

Communication

Pop-up Chat

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

92%
(Based on 15 reviews)

Notifications

Delivers notifications to both sides of the conversation.

79%
(Based on 17 reviews)

Targeted Emails

Sends automated emails to further engage clients and potential clients.

75%
(Based on 10 reviews)

In-App Messaging

Allows for live chat to be enabled within the app for customer help.

84%
(Based on 14 reviews)

Productivity Tools

Task Management

Create tasks and organize them by status, priority, or department

76%
(Based on 7 reviews)

Calendar

Add events to your calendar, share events with others, and view a team or company-wide calendar

66%
(Based on 7 reviews)

Search

Search for specific content such as users, documents, tags, or media

75%
(Based on 11 reviews)

Mobile

Allows software to be easily used on multiple mobile devices include phone and tablet devices

80%
(Based on 9 reviews)

Multi-Language Support

Enables users to view and contribute content in multiple languages

74%
(Based on 7 reviews)

Internal Use

Customization

74%
(Based on 15 reviews)

Conversation Archiving

Archives conversations in a separate location for later reference.

n/a

Lead Development

Enables employees to denote potential customers.

73%
(Based on 10 reviews)

Knowledge Base

Establishes a knowledge base for employee reference during conversations.

n/a

Team Inbox

Provides a central location for help requests, helping employees respond sooner.

81%
(Based on 11 reviews)

Customer Profiles

Allows for the creation of profiles for contacts and customers.

n/a

Administration

Moderation

Administrators can moderate content to keep the environment appropriate for the workplace

Not enough data available

User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Not enough data available

Performance and Reliability

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took

75%
(Based on 6 reviews)