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Rocket.Chat

3.7
(33 reviews)

Open source web chat platform. From group messages and video calls all the way to help desk killer features.

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Rocket.Chat Features

Basics

Audio Calls

Meetings facilitate high quality audio communication, both one-on-one and between larger groups.

Not enough data available

Video Conferencing

Meetings fascilitate high quality video conferencing, both one-on-one and between larger groups.

Not enough data available

Scheduling

Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software.

Not enough data available

Meeting Initiation and Joining

Starting and joining conferences is streamlined.

Not enough data available

Muting

Grant participants the ability to address the meeting and retract when desired.

Not enough data available

Recording

Conferences can be recorded for future use.

Not enough data available

Screenshare

Able to share your desktop screen or an application with the rest of the conference.

Not enough data available

Follow-Up and Breakout Meetings

Can easily initiate meetings with select participants from the main conference interface.

Not enough data available

Application Tools

File Sharing

Allows users to send and open various file types.

Not enough data available

Notifications

Notifies users when they have been contacted or tagged.

Not enough data available

Search

Message content search capability.

Not enough data available

Content

Slideshow

Persenters can cue up a Powerpoint presentation or other slideshow for display in the conference.

Not enough data available

Rich Media

Presenters can embed high quality images or video into the presentation.

Not enough data available

Annotation

Presenters or users can annotate a whiteboard or the presentation.

Not enough data available

Communication

Pop-up Chat

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

92%
(Based on 15 reviews)

Notifications

Delivers notifications to both sides of the conversation.

79%
(Based on 17 reviews)

Targeted Emails

Sends automated emails to further engage clients and potential clients.

75%
(Based on 10 reviews)

In-App Messaging

Allows for live chat to be enabled within the app for customer help.

84%
(Based on 14 reviews)

Communication Tools

Audio Conferencing

Allows users to communicate via audio call.

Not enough data available

Video Conferencing

Allows users to communicate via video call.

Not enough data available

Interaction

Chat

Conferences have a text chat feature, both private and public.

Not enough data available

Polling

Presenters can poll the audience with a survey or let them respond with an electronic hand raise.

Not enough data available

Q&A

Participants can submit questions which presenters can answer privately or publicly.

Not enough data available

File Share

Allows users to share individual files/folders with users in the conference.

Not enough data available

Internal Use

Customization

74%
(Based on 15 reviews)

Conversation Archiving

Archives conversations in a separate location for later reference.

n/a

Lead Development

Enables employees to denote potential customers.

73%
(Based on 10 reviews)

Knowledge Base

Establishes a knowledge base for employee reference during conversations.

n/a

Team Inbox

Provides a central location for help requests, helping employees respond sooner.

81%
(Based on 11 reviews)

Customer Profiles

Allows for the creation of profiles for contacts and customers.

n/a

Software Offerings

Mobile Application

Software can be accessed through a downloadable mobile application.

Not enough data available

Web Application

Software can be accessed through a downloadable desktop app or a cloud-based site.

Not enough data available

Integrations

Application integrates with other outside software.

Not enough data available

Platform

Mobile

Offers a mobile app or mobile optimized website to video conference from smartphones or tablets.

Not enough data available

Performance and Reliability

Software is consistently available (uptime), with high audio/video quality and without dropping calls.

Not enough data available

Bandwidth Usage

Software optimized to perform well without taking up an exorbitant amount of bandwidth.

Not enough data available

Participant Permissions

The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group.

Not enough data available

Security

User authentication and security measures like confidential attendee lists keep conferences private and secure.

Not enough data available

Enterprise Scalability

Provides features to allow scaling for large organizations.

Not enough data available