What do you like best?
Rocket Matter is easy to learn and easy to use. Attorneys don't have time to invest in learning new software, so finding a comprehensive program that is both powerful and easy to learn is tremendously important. Most people find that Rocket Matter "just works" the way you would expect it to (like Apple products). We have never had a staff member take more than a day or so to be perfectly comfortable using Rocket Matter. My firm has used it for 7 years, and we love it as much (or more) today as we did when we started using it.
What do you dislike?
There's really nothing to "dislike". Most of the major features are already there - bulk billing, ease of use, Gmail integration, Dropbox integration, etc.
Recommendations to others considering the product
Trust me, try Rocket Matter and you won't be disappointed. I'm The Mac Lawyer (www.TheMacLawyer.com) and I look at lots of different software products -- and I believe Rocket Matter to be the best of the bunch. In my 20 years of practicing law, I've used Rocket Matter for longer (7+ years) than any other legal software program (and I've used most of the major ones out there).
What business problems are you solving with the product? What benefits have you realized?
We have found that Rocket Matter makes us more productive and more profitable. We are better able to serve our clients as a result of its many features. Its ease of use results in us capturing more time, and generating invoices is so very easy. Functions like "evergreen trust accounting" make Rocket Matter stand out among its competitors, and we highly recommend it.