Rootstock

Rootstock

(15)
3.2 out of 5 stars

Rootstock Software is a solution provider of manufacturing and supply chain apps delivered via cloud computing platforms.

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Rootstock review by <span>Aaron J. K.</span>
Aaron J. K.
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Director Of Operations

What do you like best?

Rootstock was able to offer a complete ERP package, all modules were included. The Rootstock implementation team was also excellent helping us through the install and go live process.

What do you dislike?

Rootstock captures input whether it be demand, addresses, sales orders etc... at the time it is entered in the system. Any changes that are made aren't necessarily updated throughout the system automatically. Typically you need to either re-enter the information so the system applies the changes.

Recommendations to others considering the product

Put the work in during the Pilot phase of your implementation as it will pay off at go live.

What business problems are you solving with the product? What benefits have you realized?

Rootstock provided us a way to streamline our business operations. MRP runs, rec generation, PO generation, inventory reporting all were done manually through excel before implementation of RS. We now have an easier way to manage the business and better visibility into what we are doing.

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Rootstock review by Administrator in Machinery
Administrator in Machinery
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Invitation from G2 Crowd on behalf of the vendor
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Rootstock ERP on Salesorce.com

What do you like best?

Rootstock, in combination with their integration with FinancialForce.com, provides us a complete ERP package that allows us to grow and customize changes as we need. Although it was built primarily as an MRP application, we have been able to tweak it with Rootstock to make it suitable for our job-shop environment.

The project environment, once understood, is a powerful way to manage the business.

We now have a streamlined process where we can convert a won Salesforce Opportunity to Sales Order and Work Order without double entry. Then we buy and issue material to the job, build/print the shop router, and track all labor/direct/indirect costs.

What do you dislike?

Locked user interfaces:

Rootstock developed their pages almost entirely in Visualforce. This makes for some neat functionality, but the downside within the managed package environment is that this reduces the end-user's ability to customize pages. There is a lot of "clutter" -- fields that don't pertain to our business -- and we are not able to remove or rearrange the coded Visualforce pages. There are some objects that can be overridden, but it is a large effort and often clunky (unexpected errors that need to be sorted out with Rootstock Support) implementing.

-The capacity planning workbench was designed in such a way that it is not practical for us to use at this time. Rootstock has been good about asking us what we'd like to see changed, but we would have liked to see a more developed solution than currently available.

-Communication with RS customer service is spotty. Too often emails receive no response requiring the customer to babysit email correspondence. Rootstock was not particularly interested in taking responsibility for its communication failures in the past.

UPDATE Jan 2018: Rootstock has put a lot more resources into customer satisfaction over the last year. It is definitely helping. I give them credit for listening to customer needs and making positive changes. They still some kinks to work out, response times could be improved, but overall much more satisfied today than I was 2-3 years ago.

-PO Requisitions for service items is not currently available, despite being on the roadmap. No target date provided.

-Their new app RootScan is designed to transact Rootstock on mobile. This comes at a hefty premium price. Rootstock completely missed the boat on this, in my opinion. I do not think they should be charging for RootScan. They should be thinking mobile as a default offering. Their applications should work on mobile in 2018. The Salesforce platform is designed now to accomodate mobile environments.

Rootstock needs to be more of a Salesforce minded company. They are again making progress here.

Documentation is lacking across the board with new releases and many areas of existing functionality.

-Funded Customization process needs improvement:

We had to re-spec (and again pay for) several customizations due to unexpected outcomes. The customer should have more involvement with the development along the way (before packaged and released) so re-configuring is not so expensive.

-Customization delivery times have been late with no warning;

-Target dates for non-funded customizations have been delayed and then rescinded. Now Rootstock provides no target dates for un-funded requests / roadmap customizations.

-Integration between Rootstock and FinancialForce could use improvement:

COGS is tracked in Rootstock properly broken out as we like among Material, Labor, and Other Costs. However, Rootstock sends only one bundled COGS amount to FinancialForce which means our Financial statements cannot be broken out the way we are used to seeing it.

UPDATE: Rootstock now has a great distribution feature that solved for this problem (which we paid for).

Hardened objects is a real problem for salesforce customization. It limits our ability to do standard workflow automation, list view in-line edits, and much more. This is all to do with the complexity of Rootstock pages and their code.

We could do so much more with Rootstock if all objects that our end-users use were hardened.

Recommendations to others considering the product

Are you already a Salesforce customer? It's going to be a lot to take on if not. You might consider learning Salesforce first then making the leap to Rootstock.

If you are currently using Salesforce, JOIN THE ROOTSTOCK USERS GROUP!!!!

https://success.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F9300000001vmTCAQ

Rootstock is definitely heading in the right direction and you should expect that it will continue to grow based on its customers needs.

What business problems are you solving with the product? What benefits have you realized?

Transacting and tracking the core objects: sales orders, purchase orders, work orders, and inventory all on the SFDC platform is powerful. We really just needed Rootstock to give us the objects and fields, and then be flexible enough to allow us develop our own reports, automation, and other customizations.

What ERP Systems solution do you use?

Thanks for letting us know!
Rootstock review by Executive Sponsor
Executive Sponsor
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Reviewed On

Innovative technology coupled with power of Salesforce platform

What do you like best?

The software helps us plan stock product (both purchased and manufactured) in a highly effective way. The shop floor management functionality helps give real-time insight into where products are in the manufacturing process. Project capabilities help us segment Stock from Custom (made-to-order) products. Coupled with features available on the salesforce platform -- e.g. Mobile, Communities, Reports and dashboards, Service Cloud, App Exchange, Einstein AI, Chatter makes for infinite flexibility and a forward-thinking ERP system. The company is constantly improving the software and listening to customer needs.

What do you dislike?

We are a high-volume manufacturer with over 1200 work orders on the shop floor at any given time, 300 boxes shipped daily, 30,000 SKUs and occasionally there are issues with screens that are built for smaller volumes of data or bulk processes handled by APEX that run slightly slower than an on-premise solution. Some of the VisualForce pages/objects limit customization on page layouts and complex validation rules on objects within the managed package can cause issues with creating Workflow rules and expeditiously importing data through API connections. We see these as being reasonable tradeoffs for all the other benefits of moving to a completely cloud solution and the RS support team is generally open to helping improve in areas unique to our business.

Recommendations to others considering the product

Identify a good implementation partner. We used Mountain Point out of North Carolina who understand the force.com platform as well as Rootstock / manufacturing.

What business problems are you solving with the product? What benefits have you realized?

Faster/nimbler manufacturing processes. Improving throughput on the shop floor with greater visibility into bottlenecks and capacity constraints. Better management of stock inventory levels. Making data actionable to all departments from manufacturing to marketing to external partners such as vendors and independent sales reps. Using data to strengthen the customer relationship and therefore improve sales.

Rootstock review by Administrator in Wholesale
Administrator in Wholesale
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Lots of work to do everything

What do you like best?

Nothing. I think it's better for our production team, however the front office has a lot of trouble doing almost everything we need to do.

What do you dislike?

Can't modify or customize the forms, packing slips, sales order acknowledgements or invoices unless you are an apex wizard.

Can't write a custom email when emailing acknowledgements to customers or invoicing.

Reports are difficult to generate.

Lots of clicking involved when entering customer orders. For example, looking at customer terms, changing the ship to address, always clicking save so no information is lost.

Can't track where an order is in production.

Difficult to enter in orders that have custom features.

If running a report on multiple orders and BOM's are not created for certain items, it's difficult to run a report to see what items need BOM's and what items do not.

The size of the font on the Work Order Travelers is WAY too small.

Recommendations to others considering the product

Consider other options if your company relives heavily on providing an exceptional customer experience when ordering your product. Rootstock is beneficial for tracking your raw material requirements, however you cannot personalize anything that you send directly to your customers from Rootstock.

What business problems are you solving with the product? What benefits have you realized?

I think production has realized the benefits of Rootstock. The front office continues to struggle with our basic job functions.

Rootstock review by <span>Stephen S.</span>
Stephen S.
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Verified Current User
Organic
Reviewed On

Truly Enterprise Grade ERP - Now In The Cloud

What do you like best?

Rootstock's team of engineers and consultants bring deep knowledge of manufacturing and software processes to the table. Leveraging the full power of the Salesforce platform, Rootstock Software, in combination with their FinancialForce integration, brings the back office to the Salesforce world with an unprecedented feature set that, together with our own custom software built on natively on Salesforce, allows us to host our entire end-to-end enterprise software solution in the cloud. Inventory, Purchasing, and MRP are all key elements to making our back office a success and Rootstock brings it all in a well-integrated fashion. This isn't manufacturing lite. This is the real thing - now in the cloud. The time has come for the cloud to challenge what has traditionally been an on-premise solution and Rootstock is the team who is taking it there for the Salesforce community.

What do you dislike?

As Rootstock's first force.com customer to be implemented, we have seen first hand the expertise not just of the founders of Roostock, but of the entire team they have assembled on both the software development side of things and the implementation support and consulting aspects of their business. We are excited by the fact that we were able to implement an entirely new financial system including the kind of robust feature set previously only available from legacy vendors configured as on-premise solutions in only 5 months from pilot to go live. While I am sure this will vary from implementation to implementation, what you are getting with Rootstock Software is not just the platform for growth, but also the team who will get you there every step of the way. The only challenge in the early days was Rootstock's rapid release cycle, but as they have matured they have settled into the same 3 releases a year that Salesforce does, which has been a welcome improvement.

Recommendations to others considering the product

If you are looking to use Intermec scanners in your warehouse, like we do, I recommend looking into MobileFrame as a way to best leverage the native power of the Intermec scanners and fully integrate them with Rootstock.

What business problems are you solving with the product? What benefits have you realized?

Rootstock is at the very heart of our company's back-office. We are a residential solar installer geographically diverse regional operations centers and having a solution like Rootstock that provides real-time inventory control in the cloud has been essential to our growth and success as a company. Improving inventory controls, visibility, and reporting along with providing the system of record for our installed portfolio of systems down to the serial numbers on all of our panels and inverters has been revolutionary in our ability to effectively manage our business and provide our customers with a world-class experience of going solar.

Rootstock review by <span>Todd P.</span>
Todd P.
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Reviewed On

Most Comprehensive ERP Solution "Born in the Cloud"

What do you like best?

The Rootstock solution first caught my attention as an extremely comprehensive ERP system that was designed from the ground up in the cloud on the Force.com platform. While that was intriguing enough, the fact that this product was conceived, designed and developed by one of the most seasoned and well-respected teams in the ERP industry was the icing on the cake for me. It is also important to consider the fact that applications built on the Force.com platform can be extended through thousands of enterprise and small business applications via the AppExchange,

What do you dislike?

It is difficult to come up with any dislikes for Rootstock, despite the fact that they are a pioneer in the multi-tenant SaaS ERP space. The product has been well-thought out and well-engineered,

Recommendations to others considering the product

Make sure that you understand all of the cost elements when comparing on-premise and cloud solutions. There are the obvious cost savings such as not having to purchase and maintain the servers in a cloud deployment, but with a true SaaS solution like Rootstock, there are many other cost savings that are often overlooked such as upgrade cost, Be certain that you understand all costs of each option and project them out at least five years.

What business problems are you solving with the product? What benefits have you realized?

Rootstock is providing an end-to-end Enteprise class solution at a very attractive price, allowing our customers to realize a very short time to value. The SaaS delivery model eliminates the hardware and ongoing upgrade headaches of traditional on-premise ERP solutions.

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