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Rootstock

Rootstock

3.5
(23)

Rootstock Software is a solution provider of manufacturing and supply chain apps delivered via cloud computing platforms.

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Rootstock review by Stefan v.
Stefan v.
Validated Reviewer
Verified Current User
Review Source

"Salesforce ERP: Bringing the Best of ERP to the Cloud"

What do you like best?

What I really like as a partner is that Rootstock is a mature Cloud ERP Platform solution that brings in all the benefits of the Salesforce platform. Build by ERP veterans, which used their packaged solution knowledge to create a brand new ERP ecosystem. Modules like the Salesforce Sales Cloud, Avalara, ZenKraft, FinancialForce and many others that all run on the same platform. As a result, the implementation methodology is more agile then when using packaged solutions and we were able to shorten implementation lead times.

What do you dislike?

At the moment not really any major dislikes, but maybe something to consider is that for more advanced Supply Chain Demand Planning an additional solution is needed.

Recommendations to others considering the product

Rootstock is a mature Cloud ERP Platform solution that brings in all the benefits of the Salesforce platform. Build by ERP veterans, which used their packaged solution knowledge to create a brand new ERP ecosystem. Very strong platform approach that makes integrations very easy and enables best of breed thinking , complex and time consuming upgrade cycles will be part of the past.

What business problems are you solving with the product? What benefits have you realized?

Be a team, have clear communication structures in place between, the business, IT and your implementation partner. Next, assure the business is the owner and taking the responsibility of the project.

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Rootstock review by Doug L.
Doug L.
Validated Reviewer
Verified Current User
Review Source

"Rootstock Cloud ERP on Salesforce Platform"

What do you like best?

Having my ERP data on my cloud platform eliminates the need to integrate back-office data to CRM and provides real time visibility into my available inventory, promise date and also to pricing and costs.

What do you dislike?

There are many initial setup settings to make. Having a good partner is well worth it.

Recommendations to others considering the product

Engage a partner early in the process for maximum benefit. Focus on long term activities and use and let the one time config tasks be done for your team.

What business problems are you solving with the product? What benefits have you realized?

All my data on a single platform is great. The ability to use Configure-Price-Quote and convert a quote into a Sales Order / Work Order / related Purchase Orders is fantastic. I can also relate the accounting entries to a specific Project. Good stuff!

What ERP Systems solution do you use?

Thanks for letting us know!
Rootstock review by Aaron J. K.
Aaron J. K.
Validated Reviewer
Verified Current User
Review Source

"Director Of Operations"

What do you like best?

Rootstock was able to offer a complete ERP package, all modules were included. The Rootstock implementation team was also excellent helping us through the install and go live process.

What do you dislike?

Rootstock captures input whether it be demand, addresses, sales orders etc... at the time it is entered in the system. Any changes that are made aren't necessarily updated throughout the system automatically. Typically you need to either re-enter the information so the system applies the changes.

Recommendations to others considering the product

Put the work in during the Pilot phase of your implementation as it will pay off at go live.

What business problems are you solving with the product? What benefits have you realized?

Rootstock provided us a way to streamline our business operations. MRP runs, rec generation, PO generation, inventory reporting all were done manually through excel before implementation of RS. We now have an easier way to manage the business and better visibility into what we are doing.

Rootstock review by Administrator in Machinery
Administrator in Machinery
Validated Reviewer
Verified Current User
Review Source

"Rootstock ERP on Salesorce.com"

What do you like best?

Rootstock, in combination with their integration with FinancialForce.com, provides us a complete ERP package that allows us to grow and customize changes as we need. Although it was built primarily as an MRP application, we have been able to tweak it with Rootstock to make it suitable for our job-shop environment.

The project environment, once understood, is a powerful way to manage the business.

We now have a streamlined process where we can convert a won Salesforce Opportunity to Sales Order and Work Order without double entry. Then we buy and issue material to the job, build/print the shop router, and track all labor/direct/indirect costs.

What do you dislike?

Locked user interfaces:

Rootstock developed their pages almost entirely in Visualforce. This makes for some neat functionality, but the downside within the managed package environment is that this reduces the end-user's ability to customize pages. There is a lot of "clutter" -- fields that don't pertain to our business -- and we are not able to remove or rearrange the coded Visualforce pages. There are some objects that can be overridden, but it is a large effort and often clunky (unexpected errors that need to be sorted out with Rootstock Support) implementing.

-The capacity planning workbench was designed in such a way that it is not practical for us to use at this time. Rootstock has been good about asking us what we'd like to see changed, but we would have liked to see a more developed solution than currently available.

-Communication with RS customer service is spotty. Too often emails receive no response requiring the customer to babysit email correspondence. Rootstock was not particularly interested in taking responsibility for its communication failures in the past.

UPDATE Jan 2018: Rootstock has put a lot more resources into customer satisfaction over the last year. It is definitely helping. I give them credit for listening to customer needs and making positive changes. They still some kinks to work out, response times could be improved, but overall much more satisfied today than I was 2-3 years ago.

-PO Requisitions for service items is not currently available, despite being on the roadmap. No target date provided.

-Their new app RootScan is designed to transact Rootstock on mobile. This comes at a hefty premium price. Rootstock completely missed the boat on this, in my opinion. I do not think they should be charging for RootScan. They should be thinking mobile as a default offering. Their applications should work on mobile in 2018. The Salesforce platform is designed now to accomodate mobile environments.

Rootstock needs to be more of a Salesforce minded company. They are again making progress here.

Documentation is lacking across the board with new releases and many areas of existing functionality.

-Funded Customization process needs improvement:

We had to re-spec (and again pay for) several customizations due to unexpected outcomes. The customer should have more involvement with the development along the way (before packaged and released) so re-configuring is not so expensive.

-Customization delivery times have been late with no warning;

-Target dates for non-funded customizations have been delayed and then rescinded. Now Rootstock provides no target dates for un-funded requests / roadmap customizations.

-Integration between Rootstock and FinancialForce could use improvement:

COGS is tracked in Rootstock properly broken out as we like among Material, Labor, and Other Costs. However, Rootstock sends only one bundled COGS amount to FinancialForce which means our Financial statements cannot be broken out the way we are used to seeing it.

UPDATE: Rootstock now has a great distribution feature that solved for this problem (which we paid for).

Hardened objects is a real problem for salesforce customization. It limits our ability to do standard workflow automation, list view in-line edits, and much more. This is all to do with the complexity of Rootstock pages and their code.

We could do so much more with Rootstock if all objects that our end-users use were hardened.

Recommendations to others considering the product

Are you already a Salesforce customer? It's going to be a lot to take on if not. You might consider learning Salesforce first then making the leap to Rootstock.

If you are currently using Salesforce, JOIN THE ROOTSTOCK USERS GROUP!!!!

https://success.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F9300000001vmTCAQ

Rootstock is definitely heading in the right direction and you should expect that it will continue to grow based on its customers needs.

What business problems are you solving with the product? What benefits have you realized?

Transacting and tracking the core objects: sales orders, purchase orders, work orders, and inventory all on the SFDC platform is powerful. We really just needed Rootstock to give us the objects and fields, and then be flexible enough to allow us develop our own reports, automation, and other customizations.

Rootstock review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Verified Current User
Review Source

"Innovative technology coupled with power of Salesforce platform"

What do you like best?

The software helps us plan stock product (both purchased and manufactured) in a highly effective way. The shop floor management functionality helps give real-time insight into where products are in the manufacturing process. Project capabilities help us segment Stock from Custom (made-to-order) products. Coupled with features available on the salesforce platform -- e.g. Mobile, Communities, Reports and dashboards, Service Cloud, App Exchange, Einstein AI, Chatter makes for infinite flexibility and a forward-thinking ERP system. The company is constantly improving the software and listening to customer needs.

What do you dislike?

We are a high-volume manufacturer with over 1200 work orders on the shop floor at any given time, 300 boxes shipped daily, 30,000 SKUs and occasionally there are issues with screens that are built for smaller volumes of data or bulk processes handled by APEX that run slightly slower than an on-premise solution. Some of the VisualForce pages/objects limit customization on page layouts and complex validation rules on objects within the managed package can cause issues with creating Workflow rules and expeditiously importing data through API connections. We see these as being reasonable tradeoffs for all the other benefits of moving to a completely cloud solution and the RS support team is generally open to helping improve in areas unique to our business.

Recommendations to others considering the product

Identify a good implementation partner. We used Mountain Point out of North Carolina who understand the force.com platform as well as Rootstock / manufacturing.

What business problems are you solving with the product? What benefits have you realized?

Faster/nimbler manufacturing processes. Improving throughput on the shop floor with greater visibility into bottlenecks and capacity constraints. Better management of stock inventory levels. Making data actionable to all departments from manufacturing to marketing to external partners such as vendors and independent sales reps. Using data to strengthen the customer relationship and therefore improve sales.

Rootstock review by Administrator in Wholesale
Administrator in Wholesale
Validated Reviewer
Verified Current User
Review Source

"Lots of work to do everything"

What do you like best?

Nothing. I think it's better for our production team, however the front office has a lot of trouble doing almost everything we need to do.

What do you dislike?

Can't modify or customize the forms, packing slips, sales order acknowledgements or invoices unless you are an apex wizard.

Can't write a custom email when emailing acknowledgements to customers or invoicing.

Reports are difficult to generate.

Lots of clicking involved when entering customer orders. For example, looking at customer terms, changing the ship to address, always clicking save so no information is lost.

Can't track where an order is in production.

Difficult to enter in orders that have custom features.

If running a report on multiple orders and BOM's are not created for certain items, it's difficult to run a report to see what items need BOM's and what items do not.

The size of the font on the Work Order Travelers is WAY too small.

Recommendations to others considering the product

Consider other options if your company relives heavily on providing an exceptional customer experience when ordering your product. Rootstock is beneficial for tracking your raw material requirements, however you cannot personalize anything that you send directly to your customers from Rootstock.

What business problems are you solving with the product? What benefits have you realized?

I think production has realized the benefits of Rootstock. The front office continues to struggle with our basic job functions.

Rootstock review by Chris M.
Chris M.
Validated Reviewer
Verified Current User
Review Source

"A good solild ERP"

What do you like best?

Cloud based, scalable, flexible. Fairly easy to implement.

What do you dislike?

It's a data hog and Salesforce data is expensive.

Recommendations to others considering the product

If you're a vertically integrated discrete manufacturer this should be on your short list of products to compare.

What business problems are you solving with the product? What benefits have you realized?

We are now creating work orders, PO's, inventory. These are things we did on paper and excel before Rootstock. It's fast and easy for sales and customer service to see inventory, open orders, enter orders etc. Running month end financials now takes minutes instead of days.

Rootstock review by Stephen S.
Stephen S.
Validated Reviewer
Verified Current User
Review Source

"Truly Enterprise Grade ERP - Now In The Cloud"

What do you like best?

Rootstock's team of engineers and consultants bring deep knowledge of manufacturing and software processes to the table. Leveraging the full power of the Salesforce platform, Rootstock Software, in combination with their FinancialForce integration, brings the back office to the Salesforce world with an unprecedented feature set that, together with our own custom software built on natively on Salesforce, allows us to host our entire end-to-end enterprise software solution in the cloud. Inventory, Purchasing, and MRP are all key elements to making our back office a success and Rootstock brings it all in a well-integrated fashion. This isn't manufacturing lite. This is the real thing - now in the cloud. The time has come for the cloud to challenge what has traditionally been an on-premise solution and Rootstock is the team who is taking it there for the Salesforce community.

What do you dislike?

As Rootstock's first force.com customer to be implemented, we have seen first hand the expertise not just of the founders of Roostock, but of the entire team they have assembled on both the software development side of things and the implementation support and consulting aspects of their business. We are excited by the fact that we were able to implement an entirely new financial system including the kind of robust feature set previously only available from legacy vendors configured as on-premise solutions in only 5 months from pilot to go live. While I am sure this will vary from implementation to implementation, what you are getting with Rootstock Software is not just the platform for growth, but also the team who will get you there every step of the way. The only challenge in the early days was Rootstock's rapid release cycle, but as they have matured they have settled into the same 3 releases a year that Salesforce does, which has been a welcome improvement.

Recommendations to others considering the product

If you are looking to use Intermec scanners in your warehouse, like we do, I recommend looking into MobileFrame as a way to best leverage the native power of the Intermec scanners and fully integrate them with Rootstock.

What business problems are you solving with the product? What benefits have you realized?

Rootstock is at the very heart of our company's back-office. We are a residential solar installer geographically diverse regional operations centers and having a solution like Rootstock that provides real-time inventory control in the cloud has been essential to our growth and success as a company. Improving inventory controls, visibility, and reporting along with providing the system of record for our installed portfolio of systems down to the serial numbers on all of our panels and inverters has been revolutionary in our ability to effectively manage our business and provide our customers with a world-class experience of going solar.

Rootstock review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Our Rootstock Implementation was excellent."

What do you like best?

We ended up changing our business model several times over the last three years. Our Implementation Services Team Roger Brown and Dan Ramey did an excellent job of working with our team to put together a really light weight implementation process. This was key to our success as we ended up changing our business frequently. Rootstock was able to accommodate the changes quickly and efficiently. And our implementation team was very knowledgeable and quick to respond and resolve issues. This great combination allowed us to reconfigure out business model several times with a minimal cost and short timelines.

What do you dislike?

Rootstock met all of our requirements. Some of the users thought that they process was a bit heavy and required a lot of clicks to get through some transactions.

What business problems are you solving with the product? What benefits have you realized?

We implemented MRP as a means to drive purchasing components. We were able to configure this several times with minimal cost.

Rootstock review by Michael H.
Michael H.
Validated Reviewer
Review Source

"Excellent cloud-based ERP. Easy to Integrate 3rd-party solutions."

What do you like best?

As a native application on the salesforce.com cloud platform, it is a straight-forward project to deploy Revenova TMS (transportation management system) alongside to provide an integrated freight quoting, tracking and management solution. The Rootstock team was easy to work with and very collaborative in delivering the integrated solution.

What do you dislike?

As an integration partner, we've had a highly positive experience.

What business problems are you solving with the product? What benefits have you realized?

Provide the ability to pull real-time, accurate freight quotes into the Rootstock quoting process and once the order was placed, manage the entire shipping process in the TMS linked directly with orders/inventory managed in Rootstock. Benefits include speed and accuracy in the quoting process along with real-time visibility to order shipments from pickup to delivery.

Rootstock review by Nicolas U.
Nicolas U.
Validated Reviewer
Review Source

"Flexible software and easy to implement"

What do you like best?

I like the fact that Rootstock is focusing on its core industry. Their strategy mostly related to manufacturing is great and is a game changer for all Non-Cloud ERP manufacturer users.

What do you dislike?

Some limitations on roles and access to objects that could be enhanced.

Recommendations to others considering the product

If you are a Salesforce User and if you rManufacturing requires to track many information of many types, Rootstock is the right product. Gof for it and test it out, it will convince you.

What business problems are you solving with the product? What benefits have you realized?

Big Bang ERP as a software reseller and implementor, Rootstock as reduced considerably the time to process information related to manufactured products. It helps our customers take strategic decisions on efficient or non-efficient internal processes.

Rootstock review by Administrator in Building Materials
Administrator in Building Materials
Validated Reviewer
Review Source

"Terrible Software and Company!"

What do you like best?

Absolutely nothing is good about Rootstock, the software is clunky and the people are very ignorant.

What do you dislike?

They have a very convincing sales process for manufacturers like ourselves with visuals on how they'll solve all your operational problems, but in actual fact, it is a very clunky outdated system with a very incapable implementation team. What was supposed to be a few months implementation turned into 8+ months with less than 50% of the setup completed. I spoke to one of their current customers that had been using the system for a few years and they said it was ok, and they ended up having to fix some of the issues themselves as Rootstocks own people weren't able to sort some functionality requirement they had... I should have taken a cue from that and not decided to go with them.

After many promises not getting delivered (many false promises), implementation and training sessions with multiple errors and the same errors over and over not getting fixed from session to session, as well as an item list that was submitted for over a month and not being uploaded (apparently a technical person had to do it and they somehow couldn't find the time to do it), we cut our contract with them based on them not delivering a software and implementation as promised.

Since then I advised a medium-sized New York Manufacturer (friend of mine) to not use them and related my story in detail. They decided to go ahead with them and now 8 months into it have called me saying exactly the same thing is happening to them and want to get out of the contract. This is what prompted this review! Avoid this company at all costs and look at someone else, there are much better options out there, even if Salesforce tries to tell you otherwise...

Recommendations to others considering the product

Do not consider Rootstock unless you want a lot of technical issues and like clunky / power user type applications. Do your research even on the less known ERP's as we found a much better solution in Mark 7 ERP. They may look less proven but in our case much better.

What business problems are you solving with the product? What benefits have you realized?

The problems I am solving is by choosing a different ERP provider than Rootstock, we don't have the issues Rootstock will give you and get to work with a much nicer team of people.

Rootstock review by Todd P.
Todd P.
Validated Reviewer
Review Source

"Most Comprehensive ERP Solution "Born in the Cloud""

What do you like best?

The Rootstock solution first caught my attention as an extremely comprehensive ERP system that was designed from the ground up in the cloud on the Force.com platform. While that was intriguing enough, the fact that this product was conceived, designed and developed by one of the most seasoned and well-respected teams in the ERP industry was the icing on the cake for me. It is also important to consider the fact that applications built on the Force.com platform can be extended through thousands of enterprise and small business applications via the AppExchange,

What do you dislike?

It is difficult to come up with any dislikes for Rootstock, despite the fact that they are a pioneer in the multi-tenant SaaS ERP space. The product has been well-thought out and well-engineered,

Recommendations to others considering the product

Make sure that you understand all of the cost elements when comparing on-premise and cloud solutions. There are the obvious cost savings such as not having to purchase and maintain the servers in a cloud deployment, but with a true SaaS solution like Rootstock, there are many other cost savings that are often overlooked such as upgrade cost, Be certain that you understand all costs of each option and project them out at least five years.

What business problems are you solving with the product? What benefits have you realized?

Rootstock is providing an end-to-end Enteprise class solution at a very attractive price, allowing our customers to realize a very short time to value. The SaaS delivery model eliminates the hardware and ongoing upgrade headaches of traditional on-premise ERP solutions.

Rootstock review by Rajendra T.
Rajendra T.
Validated Reviewer
Review Source

"Fantastic Product to work with"

What do you like best?

Rootstock is a complete Cloud based ERP Solution unlike most of the others which are an Onprime solution tweeked for Cloud.

What do you dislike?

Finance functionality need to be extended for more features. At the same time, I am aware that Rootstock is very much on that process and will have many more features shortly.

Recommendations to others considering the product

I would like to recommend Rootstock to other especially who are working on Manufacturing, Pharmaceutical and Retail Businesses.

What business problems are you solving with the product? What benefits have you realized?

Manufacturing, Logistics, Finance, Sales, Projects etc. There have been significant benefits with shortened procurement life cycle, lesser inventory, better vendor analysis and many others.

Rootstock review by Frankie H.
Frankie H.
Validated Reviewer
Verified Current User
Review Source

"Slow moving with little help from corporate"

What do you like best?

The potential rootstock has for solving several major problems with our Manufacturing, Sales and Logistics... but it's been nearly a year without being able to use the product. We see the potential, unfortunately the execution has been less than smooth with little to no help from tech support. If we had more help with implementation, the system would be up and running by now.

What do you dislike?

Paying a high price tag for a product we can't use and charged extra to develop the features that should already be in place. If a software takes more than 6 months to configure and setup, then the client should not have to pay full price. In addition, if a feature is not present that should be, a client should not have be charged to have it developed.

Recommendations to others considering the product

Get all your sales reps promises in writing.

What business problems are you solving with the product? What benefits have you realized?

Keeping track of materials & labor costs for each catalog and custom product sold. Making products easy to find and configure to place a quote for a customer. The ability to track a product through the product development and sale life cycle.

None so far, can't use the software...

Rootstock review by User
User
Validated Reviewer
Verified Current User
Review Source

"Worst Inventory management system I have ever used"

What do you like best?

Notes section in the RMA screen. Serial number tracking.

What do you dislike?

Having to type in a part number, go to engineering item master->inventory->inventory quantities just to figure out what we have on the shelf. Three different screens just to do what I could do on one with RMA's

Recommendations to others considering the product

If you like worker productivity to decrease and employee frustration to increase exponentially then this is the system for you!

What business problems are you solving with the product? What benefits have you realized?

N/A This has made every aspect of inventory management/issuing work orders/RMA processing more difficult and time consuming.

Rootstock review by Vincent D.
Vincent D.
Validated Reviewer
Verified Current User
Review Source

"Gets the job done"

What do you like best?

The fact that it’s in the cloud and can be accessed anywhere.

What do you dislike?

It’s sometimes buggy. It’s also pretty slow so doing tasks requires patience. Not sure if that’s a salesforce issue or RS coding issue.

What business problems are you solving with the product? What benefits have you realized?

We solved trying to track our inventory and builds.

Rootstock review by User
User
Validated Reviewer
Verified Current User
Review Source

"Sunstreet Roottstock Review"

What do you like best?

Response to tickets is very fast. Ease of use and very little downtime. Can search information fast.. Easy to update PO's.

What do you dislike?

Would like to see less "clicks" to processing tasks. Improvement on dashboards.

Recommendations to others considering the product

Tool is great for businesses implementing supply chain functions for the first time.

What business problems are you solving with the product? What benefits have you realized?

Implementing functioning supply chain tasks in our business. We are able to create and track material now.

Rootstock review by Internal Consultant in Automotive
Internal Consultant in Automotive
Validated Reviewer
Review Source

"Customization-heavy; "

What do you like best?

The patience of the development and implimentaton team.

What do you dislike?

The amount of customization that is required to implement this software - and of course, each customization costs quite a bit - has delayed this project significantly. The project team felt that the sales team really understood the complexity of our 100% remote (no warehouse, no brick-and-mortar) business. The team was convinced the product could deliver everything needed. That has not proven to be the reality.

What business problems are you solving with the product? What benefits have you realized?

Supposed to be able to track and reorder stock from one vendor for a critical business unit. No benefits have been realized at this point.

Rootstock review by Executive Sponsor in Telecommunications
Executive Sponsor in Telecommunications
Validated Reviewer
Review Source

"Nice for small to mid size companies"

What do you like best?

Customization is not necessary. Most things can be accomplished via configuration settings.

What do you dislike?

The product seems to be built for manufacturing organization and does not natively support services. Many of the functionalities are not available through APIs should you want other systems to connect into Rootstock.

What business problems are you solving with the product? What benefits have you realized?

Supply Chain Management. Management of purchase orders and vendor invoicing. Tracking of inventories in warehouses.

Rootstock review by Administrator in Food & Beverages
Administrator in Food & Beverages
Validated Reviewer
Review Source

"RootStock is our ERP system "

What do you like best?

That RootStock is an ERP system that is cloud based

What do you dislike?

That is has a main screen that is very confusing, but they have drops downs and quick menus to avoid that.

Recommendations to others considering the product

Speak with your Sales Representative

What business problems are you solving with the product? What benefits have you realized?

Anyone can work in this system as it is cloud based

Rootstock review by Administrator in Industrial Automation
Administrator in Industrial Automation
Validated Reviewer
Verified Current User
Review Source

"Good System"

What do you like best?

Encompasses all aspects of manufacturing

What do you dislike?

Support is responsive with open ticket functionality. Responsive, too.

Recommendations to others considering the product

Keep versions up to date

What business problems are you solving with the product? What benefits have you realized?

ERP system for manufacturing company.

Rootstock review by Joey P.
Joey P.
Validated Reviewer
Verified Current User
Review Source

"Flexible Billing Engine"

What do you like best?

We are looking to leverage rootstock for out billing engine

What do you dislike?

Great partnership so far. Nothing to dislike yet.

What business problems are you solving with the product? What benefits have you realized?

Billing complexities

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