Rootstock

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Rootstock Software is a solution provider of manufacturing and supply chain apps delivered via cloud computing platforms.

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Rootstock review by Stefan v.
Stefan v.
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Salesforce ERP: Bringing the Best of ERP to the Cloud"

What do you like best?

What I really like as a partner is that Rootstock is a mature Cloud ERP Platform solution that brings in all the benefits of the Salesforce platform. Build by ERP veterans, which used their packaged solution knowledge to create a brand new ERP ecosystem. Modules like the Salesforce Sales Cloud, Avalara, ZenKraft, FinancialForce and many others that all run on the same platform. As a result, the implementation methodology is more agile then when using packaged solutions and we were able to shorten implementation lead times.

What do you dislike?

At the moment not really any major dislikes, but maybe something to consider is that for more advanced Supply Chain Demand Planning an additional solution is needed.

Recommendations to others considering the product

Rootstock is a mature Cloud ERP Platform solution that brings in all the benefits of the Salesforce platform. Build by ERP veterans, which used their packaged solution knowledge to create a brand new ERP ecosystem. Very strong platform approach that makes integrations very easy and enables best of breed thinking , complex and time consuming upgrade cycles will be part of the past.

What business problems are you solving with the product? What benefits have you realized?

Be a team, have clear communication structures in place between, the business, IT and your implementation partner. Next, assure the business is the owner and taking the responsibility of the project.

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Rootstock review by Kathleen P.
Kathleen P.
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"Best ERP So far"

What do you like best?

What I truly like as an accomplice is that Rootstock is a develop Cloud ERP Platform arrangement that gets every one of the advantages of the Salesforce stage. Work by ERP veterans, which utilized their bundled arrangement information to make a fresh out of the plastic new ERP environment. Modules like the Salesforce Sales Cloud, Avalara, ZenKraft, FinancialForce and numerous others that all keep running on a similar stage. Therefore, the execution system is increasingly nimble then when utilizing bundled arrangements and we had the capacity to abbreviate usage lead times.

What do you dislike?

Right now not by any means any significant aversions, yet perhaps an interesting point is that for further developed Supply Chain Demand Planning an extra arrangement is required.

Recommendations to others considering the product

Be a group, have clear correspondence structures set up between, the business, IT and your usage accomplice. Next, guarantee the business is the proprietor and assuming the liability of the undertaking.

What business problems are you solving with the product? What benefits have you realized?

Rootstock is a develop Cloud ERP Platform arrangement that gets every one of the advantages of the Salesforce stage. Work by ERP veterans, which utilized their bundled arrangement information to make a shiny new ERP biological system. Strong stage approach that makes combinations simple and empowers best of breed thinking , complex and tedious update cycles will be a piece of the past.

What Mixed Mode ERP solution do you use?

Thanks for letting us know!
Rootstock review by Doug L.
Doug L.
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Rootstock Cloud ERP on Salesforce Platform"

What do you like best?

Having my ERP data on my cloud platform eliminates the need to integrate back-office data to CRM and provides real time visibility into my available inventory, promise date and also to pricing and costs.

What do you dislike?

There are many initial setup settings to make. Having a good partner is well worth it.

Recommendations to others considering the product

Engage a partner early in the process for maximum benefit. Focus on long term activities and use and let the one time config tasks be done for your team.

What business problems are you solving with the product? What benefits have you realized?

All my data on a single platform is great. The ability to use Configure-Price-Quote and convert a quote into a Sales Order / Work Order / related Purchase Orders is fantastic. I can also relate the accounting entries to a specific Project. Good stuff!

Rootstock review by Administrator
Administrator
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"Rootstock ERP - Great Value for the Salesforce Platform"

What do you like best?

Rootstock is a complete ERP system with exceptional functionality from the manufacturing and supply chain management side.

All information is highly visible at all levels - great depth of reporting and search functionality brings all information to a single screen.

Software is also very customizable (using Salesforce side). Large variety of third party consultants, partners, add-ons, and other resources due to Salesforce's popularity.

Great improvements in customer service in the last couple of years.

What do you dislike?

Rootstock benefits from the Salesforce integration and platform, but Data costs on Salesforce are quite high for large enterprises.

Interface can be non-intuitive for some users, it is important to really drive end-user training during the pilot/launch period to ensure all functions are understood.

What business problems are you solving with the product? What benefits have you realized?

- Significant cost savings on materials management

- Drastically improved manufacturing process / reduction in overhead due to better planning and scheduling

- Ability to tailor software to specific company needs

Rootstock review by Administrator
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"Our Rootstock Implementation was excellent."

What do you like best?

We ended up changing our business model several times over the last three years. Our Implementation Services Team Roger Brown and Dan Ramey did an excellent job of working with our team to put together a really light weight implementation process. This was key to our success as we ended up changing our business frequently. Rootstock was able to accommodate the changes quickly and efficiently. And our implementation team was very knowledgeable and quick to respond and resolve issues. This great combination allowed us to reconfigure out business model several times with a minimal cost and short timelines.

What do you dislike?

Rootstock met all of our requirements. Some of the users thought that they process was a bit heavy and required a lot of clicks to get through some transactions.

What business problems are you solving with the product? What benefits have you realized?

We implemented MRP as a means to drive purchasing components. We were able to configure this several times with minimal cost.

Rootstock review by Aaron J. K.
Aaron J. K.
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"Director Of Operations"

What do you like best?

Rootstock was able to offer a complete ERP package, all modules were included. The Rootstock implementation team was also excellent helping us through the install and go live process.

What do you dislike?

Rootstock captures input whether it be demand, addresses, sales orders etc... at the time it is entered in the system. Any changes that are made aren't necessarily updated throughout the system automatically. Typically you need to either re-enter the information so the system applies the changes.

Recommendations to others considering the product

Put the work in during the Pilot phase of your implementation as it will pay off at go live.

What business problems are you solving with the product? What benefits have you realized?

Rootstock provided us a way to streamline our business operations. MRP runs, rec generation, PO generation, inventory reporting all were done manually through excel before implementation of RS. We now have an easier way to manage the business and better visibility into what we are doing.

Rootstock review by Executive Sponsor
Executive Sponsor
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"Innovative technology coupled with power of Salesforce platform"

What do you like best?

The software helps us plan stock product (both purchased and manufactured) in a highly effective way. The shop floor management functionality helps give real-time insight into where products are in the manufacturing process. Project capabilities help us segment Stock from Custom (made-to-order) products. Coupled with features available on the salesforce platform -- e.g. Mobile, Communities, Reports and dashboards, Service Cloud, App Exchange, Einstein AI, Chatter makes for infinite flexibility and a forward-thinking ERP system. The company is constantly improving the software and listening to customer needs.

What do you dislike?

We are a high-volume manufacturer with over 1200 work orders on the shop floor at any given time, 300 boxes shipped daily, 30,000 SKUs and occasionally there are issues with screens that are built for smaller volumes of data or bulk processes handled by APEX that run slightly slower than an on-premise solution. Some of the VisualForce pages/objects limit customization on page layouts and complex validation rules on objects within the managed package can cause issues with creating Workflow rules and expeditiously importing data through API connections. We see these as being reasonable tradeoffs for all the other benefits of moving to a completely cloud solution and the RS support team is generally open to helping improve in areas unique to our business.

Recommendations to others considering the product

Identify a good implementation partner. We used Mountain Point out of North Carolina who understand the force.com platform as well as Rootstock / manufacturing.

What business problems are you solving with the product? What benefits have you realized?

Faster/nimbler manufacturing processes. Improving throughput on the shop floor with greater visibility into bottlenecks and capacity constraints. Better management of stock inventory levels. Making data actionable to all departments from manufacturing to marketing to external partners such as vendors and independent sales reps. Using data to strengthen the customer relationship and therefore improve sales.

Rootstock review by Administrator in Wholesale
Administrator in Wholesale
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"Lots of work to do everything"

What do you like best?

Nothing. I think it's better for our production team, however the front office has a lot of trouble doing almost everything we need to do.

What do you dislike?

Can't modify or customize the forms, packing slips, sales order acknowledgements or invoices unless you are an apex wizard.

Can't write a custom email when emailing acknowledgements to customers or invoicing.

Reports are difficult to generate.

Lots of clicking involved when entering customer orders. For example, looking at customer terms, changing the ship to address, always clicking save so no information is lost.

Can't track where an order is in production.

Difficult to enter in orders that have custom features.

If running a report on multiple orders and BOM's are not created for certain items, it's difficult to run a report to see what items need BOM's and what items do not.

The size of the font on the Work Order Travelers is WAY too small.

Recommendations to others considering the product

Consider other options if your company relives heavily on providing an exceptional customer experience when ordering your product. Rootstock is beneficial for tracking your raw material requirements, however you cannot personalize anything that you send directly to your customers from Rootstock.

What business problems are you solving with the product? What benefits have you realized?

I think production has realized the benefits of Rootstock. The front office continues to struggle with our basic job functions.

Rootstock review by Chris M.
Chris M.
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"A good solild ERP"

What do you like best?

Cloud based, scalable, flexible. Fairly easy to implement.

What do you dislike?

It's a data hog and Salesforce data is expensive.

Recommendations to others considering the product

If you're a vertically integrated discrete manufacturer this should be on your short list of products to compare.

What business problems are you solving with the product? What benefits have you realized?

We are now creating work orders, PO's, inventory. These are things we did on paper and excel before Rootstock. It's fast and easy for sales and customer service to see inventory, open orders, enter orders etc. Running month end financials now takes minutes instead of days.

Rootstock review by Stephen S.
Stephen S.
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"Truly Enterprise Grade ERP - Now In The Cloud"

What do you like best?

Rootstock's team of engineers and consultants bring deep knowledge of manufacturing and software processes to the table. Leveraging the full power of the Salesforce platform, Rootstock Software, in combination with their FinancialForce integration, brings the back office to the Salesforce world with an unprecedented feature set that, together with our own custom software built on natively on Salesforce, allows us to host our entire end-to-end enterprise software solution in the cloud. Inventory, Purchasing, and MRP are all key elements to making our back office a success and Rootstock brings it all in a well-integrated fashion. This isn't manufacturing lite. This is the real thing - now in the cloud. The time has come for the cloud to challenge what has traditionally been an on-premise solution and Rootstock is the team who is taking it there for the Salesforce community.

What do you dislike?

As Rootstock's first force.com customer to be implemented, we have seen first hand the expertise not just of the founders of Roostock, but of the entire team they have assembled on both the software development side of things and the implementation support and consulting aspects of their business. We are excited by the fact that we were able to implement an entirely new financial system including the kind of robust feature set previously only available from legacy vendors configured as on-premise solutions in only 5 months from pilot to go live. While I am sure this will vary from implementation to implementation, what you are getting with Rootstock Software is not just the platform for growth, but also the team who will get you there every step of the way. The only challenge in the early days was Rootstock's rapid release cycle, but as they have matured they have settled into the same 3 releases a year that Salesforce does, which has been a welcome improvement.

Recommendations to others considering the product

If you are looking to use Intermec scanners in your warehouse, like we do, I recommend looking into MobileFrame as a way to best leverage the native power of the Intermec scanners and fully integrate them with Rootstock.

What business problems are you solving with the product? What benefits have you realized?

Rootstock is at the very heart of our company's back-office. We are a residential solar installer geographically diverse regional operations centers and having a solution like Rootstock that provides real-time inventory control in the cloud has been essential to our growth and success as a company. Improving inventory controls, visibility, and reporting along with providing the system of record for our installed portfolio of systems down to the serial numbers on all of our panels and inverters has been revolutionary in our ability to effectively manage our business and provide our customers with a world-class experience of going solar.

Rootstock review by Michael H.
Michael H.
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Excellent cloud-based ERP. Easy to Integrate 3rd-party solutions."

What do you like best?

As a native application on the salesforce.com cloud platform, it is a straight-forward project to deploy Revenova TMS (transportation management system) alongside to provide an integrated freight quoting, tracking and management solution. The Rootstock team was easy to work with and very collaborative in delivering the integrated solution.

What do you dislike?

As an integration partner, we've had a highly positive experience.

What business problems are you solving with the product? What benefits have you realized?

Provide the ability to pull real-time, accurate freight quotes into the Rootstock quoting process and once the order was placed, manage the entire shipping process in the TMS linked directly with orders/inventory managed in Rootstock. Benefits include speed and accuracy in the quoting process along with real-time visibility to order shipments from pickup to delivery.

Rootstock review by Nicolas U.
Nicolas U.
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Flexible software and easy to implement"

What do you like best?

I like the fact that Rootstock is focusing on its core industry. Their strategy mostly related to manufacturing is great and is a game changer for all Non-Cloud ERP manufacturer users.

What do you dislike?

Some limitations on roles and access to objects that could be enhanced.

Recommendations to others considering the product

If you are a Salesforce User and if you rManufacturing requires to track many information of many types, Rootstock is the right product. Gof for it and test it out, it will convince you.

What business problems are you solving with the product? What benefits have you realized?

Big Bang ERP as a software reseller and implementor, Rootstock as reduced considerably the time to process information related to manufactured products. It helps our customers take strategic decisions on efficient or non-efficient internal processes.

Rootstock review by Administrator in Building Materials
Administrator in Building Materials
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"Terrible Software and Company!"

What do you like best?

Absolutely nothing is good about Rootstock, the software is clunky and the people are very ignorant.

What do you dislike?

They have a very convincing sales process for manufacturers like ourselves with visuals on how they'll solve all your operational problems, but in actual fact, it is a very clunky outdated system with a very incapable implementation team. What was supposed to be a few months implementation turned into 8+ months with less than 50% of the setup completed. I spoke to one of their current customers that had been using the system for a few years and they said it was ok, and they ended up having to fix some of the issues themselves as Rootstocks own people weren't able to sort some functionality requirement they had... I should have taken a cue from that and not decided to go with them.

After many promises not getting delivered (many false promises), implementation and training sessions with multiple errors and the same errors over and over not getting fixed from session to session, as well as an item list that was submitted for over a month and not being uploaded (apparently a technical person had to do it and they somehow couldn't find the time to do it), we cut our contract with them based on them not delivering a software and implementation as promised.

Since then I advised a medium-sized New York Manufacturer (friend of mine) to not use them and related my story in detail. They decided to go ahead with them and now 8 months into it have called me saying exactly the same thing is happening to them and want to get out of the contract. This is what prompted this review! Avoid this company at all costs and look at someone else, there are much better options out there, even if Salesforce tries to tell you otherwise...

Recommendations to others considering the product

Do not consider Rootstock unless you want a lot of technical issues and like clunky / power user type applications. Do your research even on the less known ERP's as we found a much better solution in Mark 7 ERP. They may look less proven but in our case much better.

What business problems are you solving with the product? What benefits have you realized?

The problems I am solving is by choosing a different ERP provider than Rootstock, we don't have the issues Rootstock will give you and get to work with a much nicer team of people.

Rootstock review by Richard H.
Richard H.
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Excellent Manufacturing ERP utilising the Salesforce platform"

What do you like best?

- Speed of implementation

- Manufacturing functionality within Rootstock

- Seamlessly integrated with Salesforce

- Ability to easily add apps to enhance functionality

- Rootstock as an implementer. Extremely customer focused.

- Integration into existing financial solutions

What do you dislike?

Positive and negatives but developing financial functionality still required.

What business problems are you solving with the product? What benefits have you realized?

Developing Manufacturing business processes.

Utilising app functionality to improve our processes elsewhere such as field service.

Rootstock review by Todd P.
Todd P.
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Most Comprehensive ERP Solution "Born in the Cloud""

What do you like best?

The Rootstock solution first caught my attention as an extremely comprehensive ERP system that was designed from the ground up in the cloud on the Force.com platform. While that was intriguing enough, the fact that this product was conceived, designed and developed by one of the most seasoned and well-respected teams in the ERP industry was the icing on the cake for me. It is also important to consider the fact that applications built on the Force.com platform can be extended through thousands of enterprise and small business applications via the AppExchange,

What do you dislike?

It is difficult to come up with any dislikes for Rootstock, despite the fact that they are a pioneer in the multi-tenant SaaS ERP space. The product has been well-thought out and well-engineered,

Recommendations to others considering the product

Make sure that you understand all of the cost elements when comparing on-premise and cloud solutions. There are the obvious cost savings such as not having to purchase and maintain the servers in a cloud deployment, but with a true SaaS solution like Rootstock, there are many other cost savings that are often overlooked such as upgrade cost, Be certain that you understand all costs of each option and project them out at least five years.

What business problems are you solving with the product? What benefits have you realized?

Rootstock is providing an end-to-end Enteprise class solution at a very attractive price, allowing our customers to realize a very short time to value. The SaaS delivery model eliminates the hardware and ongoing upgrade headaches of traditional on-premise ERP solutions.

Rootstock review by Rajendra T.
Rajendra T.
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Fantastic Product to work with"

What do you like best?

Rootstock is a complete Cloud based ERP Solution unlike most of the others which are an Onprime solution tweeked for Cloud.

What do you dislike?

Finance functionality need to be extended for more features. At the same time, I am aware that Rootstock is very much on that process and will have many more features shortly.

Recommendations to others considering the product

I would like to recommend Rootstock to other especially who are working on Manufacturing, Pharmaceutical and Retail Businesses.

What business problems are you solving with the product? What benefits have you realized?

Manufacturing, Logistics, Finance, Sales, Projects etc. There have been significant benefits with shortened procurement life cycle, lesser inventory, better vendor analysis and many others.

Rootstock review by Frankie H.
Frankie H.
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"Slow moving with little help from corporate"

What do you like best?

The potential rootstock has for solving several major problems with our Manufacturing, Sales and Logistics... but it's been nearly a year without being able to use the product. We see the potential, unfortunately the execution has been less than smooth with little to no help from tech support. If we had more help with implementation, the system would be up and running by now.

What do you dislike?

Paying a high price tag for a product we can't use and charged extra to develop the features that should already be in place. If a software takes more than 6 months to configure and setup, then the client should not have to pay full price. In addition, if a feature is not present that should be, a client should not have be charged to have it developed.

Recommendations to others considering the product

Get all your sales reps promises in writing.

What business problems are you solving with the product? What benefits have you realized?

Keeping track of materials & labor costs for each catalog and custom product sold. Making products easy to find and configure to place a quote for a customer. The ability to track a product through the product development and sale life cycle.

None so far, can't use the software...

Rootstock review by User
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"Worst Inventory management system I have ever used"

What do you like best?

Notes section in the RMA screen. Serial number tracking.

What do you dislike?

Having to type in a part number, go to engineering item master->inventory->inventory quantities just to figure out what we have on the shelf. Three different screens just to do what I could do on one with RMA's

Recommendations to others considering the product

If you like worker productivity to decrease and employee frustration to increase exponentially then this is the system for you!

What business problems are you solving with the product? What benefits have you realized?

N/A This has made every aspect of inventory management/issuing work orders/RMA processing more difficult and time consuming.

Rootstock review by Vincent D.
Vincent D.
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"Gets the job done"

What do you like best?

The fact that it’s in the cloud and can be accessed anywhere.

What do you dislike?

It’s sometimes buggy. It’s also pretty slow so doing tasks requires patience. Not sure if that’s a salesforce issue or RS coding issue.

What business problems are you solving with the product? What benefits have you realized?

We solved trying to track our inventory and builds.

Rootstock review by User
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"Sunstreet Roottstock Review"

What do you like best?

Response to tickets is very fast. Ease of use and very little downtime. Can search information fast.. Easy to update PO's.

What do you dislike?

Would like to see less "clicks" to processing tasks. Improvement on dashboards.

Recommendations to others considering the product

Tool is great for businesses implementing supply chain functions for the first time.

What business problems are you solving with the product? What benefits have you realized?

Implementing functioning supply chain tasks in our business. We are able to create and track material now.

Rootstock review by Internal Consultant in Automotive
Internal Consultant in Automotive
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"Customization-heavy; "

What do you like best?

The patience of the development and implimentaton team.

What do you dislike?

The amount of customization that is required to implement this software - and of course, each customization costs quite a bit - has delayed this project significantly. The project team felt that the sales team really understood the complexity of our 100% remote (no warehouse, no brick-and-mortar) business. The team was convinced the product could deliver everything needed. That has not proven to be the reality.

What business problems are you solving with the product? What benefits have you realized?

Supposed to be able to track and reorder stock from one vendor for a critical business unit. No benefits have been realized at this point.

Rootstock review by Executive Sponsor in Telecommunications
Executive Sponsor in Telecommunications
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"Nice for small to mid size companies"

What do you like best?

Customization is not necessary. Most things can be accomplished via configuration settings.

What do you dislike?

The product seems to be built for manufacturing organization and does not natively support services. Many of the functionalities are not available through APIs should you want other systems to connect into Rootstock.

What business problems are you solving with the product? What benefits have you realized?

Supply Chain Management. Management of purchase orders and vendor invoicing. Tracking of inventories in warehouses.

Rootstock review by Administrator in Food & Beverages
Administrator in Food & Beverages
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"RootStock is our ERP system "

What do you like best?

That RootStock is an ERP system that is cloud based

What do you dislike?

That is has a main screen that is very confusing, but they have drops downs and quick menus to avoid that.

Recommendations to others considering the product

Speak with your Sales Representative

What business problems are you solving with the product? What benefits have you realized?

Anyone can work in this system as it is cloud based

Rootstock review by Administrator in Industrial Automation
Administrator in Industrial Automation
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"Good System"

What do you like best?

Encompasses all aspects of manufacturing

What do you dislike?

Support is responsive with open ticket functionality. Responsive, too.

Recommendations to others considering the product

Keep versions up to date

What business problems are you solving with the product? What benefits have you realized?

ERP system for manufacturing company.

Rootstock review by Joey P.
Joey P.
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"Flexible Billing Engine"

What do you like best?

We are looking to leverage rootstock for out billing engine

What do you dislike?

Great partnership so far. Nothing to dislike yet.

What business problems are you solving with the product? What benefits have you realized?

Billing complexities

Kate from G2 Crowd

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