Response from Gaurav Sharma of Justcall
This is definitely not the kind of experience we want our users to have while on JustCall. I sincerely apologize.
Coming to refund, there was definitely some miscommunication b/w our accounts & support team so it caused this problem. We cancelled your account on our end but for reason, it didn't get cancelled on Stripe (our payment processor) hence the charge happened automatically. We have already solved this issue by setting up a dedicated automated process in place. So, no user will have to go through this ever again.
Coming to product, you were our user in July 2017. Our product has come a long long way after that - we relaunched our complete web app, our mobile apps were also updated multiple times, we pushed numerous updates to our Chrome extension to stabilize both outbound and inbound calls, worked a lot on improving call quality, added new features and most importantly, invested a lot in streamlining communication among our team members (we were growing really fast that time so yes we were weak in terms of internal systems).
We now have 24/7 support system, one-click system to cancel accounts immediately, a lot of automation & processes in place to keep everyone in the team on the same page & informed about customer issues.
I'm really sorry for the bad experience you had to undergo during your short stay with us but it was totally unintentional & we have improved many folds in last 3-4 months.
We would love to have you back on JustCall & experience the improvements in our service and product.