SABIO

(13)
4.8 out of 5 stars

SaaS-based SABIO gets the most out of your organization’s knowledge because it’s easy to use, deploy, and administer. SABIO wraps a beautiful interface around a fully-featured solution — with CRM and ticketing app integrations and an API. Find out how powerful easy can be.

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Showing 13 SABIO reviews
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SABIO review by <span>Dustin S.</span>
Dustin S.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Sabio helpes us and our teams to work more efficient and deliver better quality

What do you like best?

Easy to train to our employees, easy to setup for all our departments;

Smart architecture allowing all kind of departments to understand how to work with the software;

Our customers mostly fell in love and also started to participate in the knowledge manegent processes;

It really helps -. not just pretends to do so.

What do you dislike?

There are all features you need for smart and easy knowledge management, and even many we do not use in our business; still we would love to have even more tools and features for the "bling" effect (so more marketing things).

Recommendations to others considering the product

Implementation ist fast and easy and still you should allocate ressources regarding management level and time to this project - the m,ore you invest in the setup the more you will benefit afterwards

What business problems are you solving with the product? What benefits have you realized?

Faster training times due to better self learning of our employees, raised quality as information is provided in time in the same way to every one

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SABIO review by <span>Sascha R.</span>
Sascha R.
Validated Reviewer
Organic
Reviewed On

Excellent knowledge management solution with great usability

What do you like best?

Two aspect make SABIO an outstanding knowledge management solution. First, its superior user interface and its self learning search mechanism allows new users with minimum effort to use SABIO. Second, its smooth integration with numerous standard applications, like Salesforce and Zendesk, minimize IT effort.

What do you dislike?

The setting up of rights and roles during was more time consuming than expected.

What business problems are you solving with the product? What benefits have you realized?

We used SABIO during a large and complex software development project with several internal and external teams as the central knowledge management solution. In the beginning we used a Wiki-based solution but quickly reached its limitations. With SABIO we saved time & effort sharing everything from market insights, user stories to tweaks for technical issues with our tool chain.

What Knowledge Management solution do you use?

Thanks for letting us know!
SABIO review by <span>Michael Andreas M.</span>
Michael Andreas M.
Validated Reviewer
Verified Current User
Organic
Reviewed On

The easy way of charing knowladge

What do you like best?

First of all, that it is increase the speed of spreading our knowledge to our agents in our daily business. The good and personally support. The efficency of the setup workshop. SABIO makes training of new Chat-Experts so much easier.

What do you dislike?

current you can't costumize seperate views of the bulletin board in SABIO. This might be an issue, if you use SABIO with externel service providers. Solution will come with a future update.

What business problems are you solving with the product? What benefits have you realized?

a consistent struktur of knowledge data base for the company; increase of efficiency and speed up response time

SABIO review by <span>Lukas R.</span>
Lukas R.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Looking for the best knowledge managemet? You find it...

What do you like best?

It´s easy. It´s clear. It´s everthing you need if you are looking for a Knowledge Management for your Customer Service or other Team.

What do you dislike?

I only dislike that we didn´t use Sabio earlier.

What business problems are you solving with the product? What benefits have you realized?

Knowledge Management for the complete Customer Service, transfering Data to internal Tickets with individuell links, actually Building a Connection to our Ticket Tool and in the future to SAP an our App (FAQ´s)

SABIO review by <span>Ingo S.</span>
Ingo S.
Validated Reviewer
Organic
Reviewed On

Happy agents and satisfied customers ...

What do you like best?

easy to implement and good value for Money

easy to use for CS representatives

good support for publishing processes

possible to integrate the Google search application

Integration with ticketing Systems (while you type the problem keywords -Sabio is already searching in the Knowledge database)

What do you dislike?

collaboration functions could be more elaborated

copy&paste from existing documents

What business problems are you solving with the product? What benefits have you realized?

Transformation during a helpdesk outsourcing project was made easy and very successful because of the great knowledge support by Sabio

we got the process time down by integrating Sabio with the ticketing System - this also led to a higher customer satisfaction

SABIO review by <span>Matias M.</span>
Matias M.
Validated Reviewer
Organic
Reviewed On

SABIO is easy to implement and use.

What do you like best?

End users are usually very satisfied with “look and feel” and search results – so adaption is easy. Implementing style guide and using SABIO as the key knowledge repository for agents as well as self service works very well.

What do you dislike?

Sometimes in the past we missed certain functionality in the editor and an API for Facebook in when doing social customer care.

What business problems are you solving with the product? What benefits have you realized?

We improved the first time resolution rate within the contact center as well as enhancing the quality of answers by levelling them on a higher level.

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Kate from G2 Crowd

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