SABIO

4.8
(13)

SaaS-based SABIO gets the most out of your organization’s knowledge because it’s easy to use, deploy, and administer. SABIO wraps a beautiful interface around a fully-featured solution — with CRM and ticketing app integrations and an API. Find out how powerful easy can be.

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SABIO Reviews

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Showing 13 SABIO reviews
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SABIO review by Dustin S.
Dustin S.
Validated Reviewer
Verified Current User
Review Source

"Sabio helpes us and our teams to work more efficient and deliver better quality"

What do you like best?

Easy to train to our employees, easy to setup for all our departments;

Smart architecture allowing all kind of departments to understand how to work with the software;

Our customers mostly fell in love and also started to participate in the knowledge manegent processes;

It really helps -. not just pretends to do so.

What do you dislike?

There are all features you need for smart and easy knowledge management, and even many we do not use in our business; still we would love to have even more tools and features for the "bling" effect (so more marketing things).

Recommendations to others considering the product

Implementation ist fast and easy and still you should allocate ressources regarding management level and time to this project - the m,ore you invest in the setup the more you will benefit afterwards

What business problems are you solving with the product? What benefits have you realized?

Faster training times due to better self learning of our employees, raised quality as information is provided in time in the same way to every one

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SABIO review by Sascha R.
Sascha R.
Validated Reviewer
Review Source

"Excellent knowledge management solution with great usability"

What do you like best?

Two aspect make SABIO an outstanding knowledge management solution. First, its superior user interface and its self learning search mechanism allows new users with minimum effort to use SABIO. Second, its smooth integration with numerous standard applications, like Salesforce and Zendesk, minimize IT effort.

What do you dislike?

The setting up of rights and roles during was more time consuming than expected.

What business problems are you solving with the product? What benefits have you realized?

We used SABIO during a large and complex software development project with several internal and external teams as the central knowledge management solution. In the beginning we used a Wiki-based solution but quickly reached its limitations. With SABIO we saved time & effort sharing everything from market insights, user stories to tweaks for technical issues with our tool chain.

What Knowledge Management solution do you use?

Thanks for letting us know!
SABIO review by Michael Andreas M.
Michael Andreas M.
Validated Reviewer
Verified Current User
Review Source

"The easy way of charing knowladge"

What do you like best?

First of all, that it is increase the speed of spreading our knowledge to our agents in our daily business. The good and personally support. The efficency of the setup workshop. SABIO makes training of new Chat-Experts so much easier.

What do you dislike?

current you can't costumize seperate views of the bulletin board in SABIO. This might be an issue, if you use SABIO with externel service providers. Solution will come with a future update.

What business problems are you solving with the product? What benefits have you realized?

a consistent struktur of knowledge data base for the company; increase of efficiency and speed up response time

SABIO review by Lukas R.
Lukas R.
Validated Reviewer
Verified Current User
Review Source

"Looking for the best knowledge managemet? You find it..."

What do you like best?

It´s easy. It´s clear. It´s everthing you need if you are looking for a Knowledge Management for your Customer Service or other Team.

What do you dislike?

I only dislike that we didn´t use Sabio earlier.

What business problems are you solving with the product? What benefits have you realized?

Knowledge Management for the complete Customer Service, transfering Data to internal Tickets with individuell links, actually Building a Connection to our Ticket Tool and in the future to SAP an our App (FAQ´s)

SABIO review by Ingo S.
Ingo S.
Validated Reviewer
Review Source

"Happy agents and satisfied customers ..."

What do you like best?

easy to implement and good value for Money

easy to use for CS representatives

good support for publishing processes

possible to integrate the Google search application

Integration with ticketing Systems (while you type the problem keywords -Sabio is already searching in the Knowledge database)

What do you dislike?

collaboration functions could be more elaborated

copy&paste from existing documents

What business problems are you solving with the product? What benefits have you realized?

Transformation during a helpdesk outsourcing project was made easy and very successful because of the great knowledge support by Sabio

we got the process time down by integrating Sabio with the ticketing System - this also led to a higher customer satisfaction

SABIO review by Matias M.
Matias M.
Validated Reviewer
Review Source

"SABIO is easy to implement and use."

What do you like best?

End users are usually very satisfied with “look and feel” and search results – so adaption is easy. Implementing style guide and using SABIO as the key knowledge repository for agents as well as self service works very well.

What do you dislike?

Sometimes in the past we missed certain functionality in the editor and an API for Facebook in when doing social customer care.

What business problems are you solving with the product? What benefits have you realized?

We improved the first time resolution rate within the contact center as well as enhancing the quality of answers by levelling them on a higher level.

SABIO review by User
User
Validated Reviewer
Verified Current User
Review Source

"Revolutionary platform"

What do you like best?

The platform is straightforward and rather simple to use. Took me only a few hours to learn all there was to know about it

What do you dislike?

It could use more updates. Some of the features seem outdated

Recommendations to others considering the product

Take part in their meet ups. They are very useful and a good way to learn quickly the platform and implement some of the more difficult tools

What business problems are you solving with the product? What benefits have you realized?

Simplifying the art of coding

SABIO review by Jens K.
Jens K.
Validated Reviewer
Review Source

"Very flexible and uptodate solution!"

What do you like best?

The possibility to integrate are almost endless, so you can include it in your companies infrastructure very easyly.

What do you dislike?

As with most KMS you still have to keep your data up to date with human power. A bit more automatization on that side would make it flawless as it can get.

Recommendations to others considering the product

give it a try!

What business problems are you solving with the product? What benefits have you realized?

knowledge management

process support

SABIO review by Administrator in Outsourcing/Offshoring
Administrator in Outsourcing/Offshoring
Validated Reviewer
Review Source

"SABIO - best platform for complex customer service units"

What do you like best?

SABIO is the perfect knowledge management solution. The interface offers many connection possibilities. The self-learning and easy-to-use search mechanism allows all users to use SABIO with minimal effort.

What do you dislike?

We have been using SABIO for a year and we are very satisfied. The long implementation process and the excellent consulting allowed us a perfect start with high quality content.

Recommendations to others considering the product

The consulting is perfect and stands by each question.

What business problems are you solving with the product? What benefits have you realized?

SABIO as the only source of knowledge offered us the opportunity to easily integrate and administer FAQs in the self-service of the app and on the web.

SABIO review by Anne S.
Anne S.
Validated Reviewer
Review Source

"Easy to integrate and good care during the implementation phase "

What do you like best?

easy to use, no big trainingsessions needed to understand how to use it. easy to fill with knowledge, structure logical and comprehensible.

What do you dislike?

Not all typefaces are available, only the standard versions

What business problems are you solving with the product? What benefits have you realized?

CSA finds the information he needs exactly at a specific time.

Call and document handling time has decreased

SABIO review by Internal Consultant
Internal Consultant
Validated Reviewer
Review Source

"Customizable and comfortable"

What do you like best?

It has a satisfying look & feel for the users

It is easy to adapt and implement

It is easy to train to the users

There is excellent consulting

What do you dislike?

nothing big so far; setting up rights and roles and also editor functionalities could be slightly improved to meet all user expectations for perfect satisfaction

What business problems are you solving with the product? What benefits have you realized?

Saving time & effort with introducing the SABIO knowledgement management and process support to a big Customer Service Unit on complex product support requirements

SABIO review by Ulf K.
Ulf K.
Validated Reviewer
Review Source

"easy / clean tool "

What do you like best?

easy and clean user interface / great support and team

What do you dislike?

maybe more features than we need and for a focused solution

What business problems are you solving with the product? What benefits have you realized?

knowledgemanagement

SABIO review by Executive Sponsor in Information Technology and Services
Executive Sponsor in Information Technology and Services
Validated Reviewer
Review Source

"SABIO - deep knowledge and outstanding customer focus "

What do you like best?

Cloud based architecture, customer focus, expert knowledge, price

What do you dislike?

nothing big so far, they could provide a better roadmap inside maybe

What business problems are you solving with the product? What benefits have you realized?

Providing and outstanding customer service.

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