What do you like best?
You can scale it meet the heavy needs of larger corporations, but it also works for medium sized business. Gives great internal control and reporting for audit purposes. It makes processing a large amount of data faster through batches and automatic data entry. Each module is designed to best suit that particular task, whether it's Payables, Receivables, or Purchase Orders. Works great with clients that have many accounts or treasury management products. It also has detailed inventory tracking which is absolutely essential for any manufacturer.
What do you dislike?
It's detail-heavy, and quite cumbersome, for the average small business. Workflow is best suited for a company with dedicated roles, not a one or two person team. Tasks are segment into modules, so navigating from task to task is harder than other programs. While G/L tasks are generally straight forward, it does make cash reconciliations and banking transactions a little choppy. If you're not used to batch transactions, it could be a lot of steps to accomplish simple tasks. Definitely not for smaller businesses with little data volume.
Recommendations to others considering the product
Be prepared to invest time and money into this product. While it's a great product, it's not a turn-key program.
What business problems are you solving with the product? What benefits have you realized?
Internal controls have improved through the use of workflow approvals and user role permissions. The program works well for those in a dedicated position such as Accounts Payable or Sales and Customer Service. Streamlines the manufacturing process with Sales Order, Work Order, Bill of Materials, and Material Requirement Planning Modules. Also directly integrates with other Sage products like Sage Fixed Assets, which makes depreciation a breeze.