The product is logical and well laid out. Once you know where things are it makes sense.
There is a very nice garnishment manager.
The product still uses fox pro drivers and it is really two products designed with different philosophies smashed together into one. Even though Sage wrote this software and companion software, they say they are not in the business of writing software and refuse to look at other good ideas.
The support center is suffering and it would be very hard for a new user to get the information they need to be successful with this product. If I was not an expert in the use of this product, I would not use it or work on it.
There is no automatic tax payment.
Mobile use is not existent for the payroll part, but there is a web portal. The ESS web portal is pretty much useless.
The benefits messenger is about 10 years old. It is missing many of the features you would expect from an application that has been in active development during that time. Sage has not spent any significant dollars on development in the last 4 years and the products have suffered a backlog of bugs that has been estimated between 8 and 15 years.
The attendance is buggy and what makes it worse is that I don't think any of the engineers really understand how to program an attendance module. There have been attempts made to fix it.
The main thing to consider when getting involved with this software is that Sage does not value their talented employees. They recently lost every talented support technician of Sage HRMS to other companies due to various changes to their support structure and it takes about two years to develop the proficiency needed in support personnel. In addition, new hires are being brought in, in a different office than the one where the engineers and professional services group are now located. This distance will further hinder the development of sufficient support resources for this product.