What do you like best?
First off, I love the speed of Intacct. The dashboards refresh in seconds and reports run quickly, online or offline.
Second, the user experience is excellent. I am okay with some complex screens but Intacct keeps it to the essential stuff. It's surprised me how quickly users of Quickbooks adapt to a system that's actually a lot more complex underneath.
Customizability! I can rearrange the input screens (somewhat), write my own reports and dashboards, even make SmartRules and SmartEvents to keep things on the straight and narrow.
What do you dislike?
I don't like how the Intacct handles company charge cards. The process for recording and paying off card charges seems unnecessarily complicated and I'm hoping they'll fix that in an upcoming release.
Recommendations to others considering the product
Consider implementing and integrating in phases. Start with core financials and integrate expense reporting and bill payment. Later add Projects, Contracts and other complex processes and integrations with Salesforce, etc.
Don't use for manufacturing or heavy inventory at this time.
What business problems are you solving with the product? What benefits have you realized?
A big one for us is Project Costing. With Sage Intacct we have timesheets and expense reports that feed right into Projects. We can bill those hours and expenses right back out again automatically. Or, for projects where we are charging a flat rate, these things go into the cost and we can instantly see whether we're profitable.
Also love custom dashboards with Performance Cards, so I can devise metrics I want to track and see them right there every time I open Intacct.