Salesforce Commerce Cloud

(108)
4.1 out of 5 stars

Salesforce Commerce Cloud (formerly Demandware) is a on-demand e-commerce platform combines the functionality, flexibility and customization capabilities of an in-house application with the operational benefits of the on-demand model, allowing you to realize the full potential of the online channel.

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Showing 109 Commerce Cloud reviews
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Commerce Cloud review by <span>Hannah B.</span>
Hannah B.
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Salesforce Review

What do you like best?

I like that every department can work together to check up on our valued customers. We keep a log of each conversation and order places, as well as any disputes or issues. It's great to have one platform to manage all of our records and interactions, as well as shared documents and meeting notes.

What do you dislike?

Some features are not very intuitive or user friendly. Even with the help options and user manual, it took some coworkers extra time to get used to the system.

Recommendations to others considering the product

Recommended to all companies that are having difficulty managing their client base and finding past records!

What business problems are you solving with the product? What benefits have you realized?

Before using Salesforce Commerce Cloud, we were using our website notes, Atlassian, in-house program, emails, etc. to record information and did not have one uniform platform to keep all of our customer records together. Now we can all work together and find information easily.

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Commerce Cloud review by <span>Jun S.</span>
Jun S.
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Good stable platform

What do you like best?

A stable platform that suits fashion retailers well. OCAPI offers good API structures and easy to work with. The configuration in the store front business manager was comprehensive. It was also easy to set up a job.

What do you dislike?

The development sandbox environment was slow compared to a production environment. The performance needs to be improved.

The development environment was very niche, now they moved to Javascript and hopefully, it would be improved.

There were some deprecated settings there since the Salesforce took over the DWRE. However, their partnership management team is more responsive now.

Recommendations to others considering the product

I would evaluate the size of your business and the type of the business. If you're fashion driven retailers and medium enterprise, then it would fit well. Otherwise, I would suggest Magento and other systems such as Shopify. Salesforce Commerce Cloud certainly is the market leader in the could hosting

What business problems are you solving with the product? What benefits have you realized?

The platform offers easy integrations.

What E-Commerce Platforms solution do you use?

Thanks for letting us know!
Commerce Cloud review by User in Retail
User in Retail
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New Platform - Meeting Expectations!

What do you like best?

Being able to schedule our website content weeks in advance is a lifesaver. We didn't have the ability to do that before so every time our homepage content needed to change, I would have to do it the day before even if that day was a holiday!

What do you dislike?

Building specific pages to send customers to can be a little trying at times. Would be nice to be able to use pricing etc. to build temporary pages for a sale.

What business problems are you solving with the product? What benefits have you realized?

This is definitely a more user friendly platform for us and a more user friendly site for the customers. We have more freedom to change the layout of our homepage in a matter of minutes. We have the ability to easily change content for different customers as well.

Commerce Cloud review by <span>kamlesh k.</span>
kamlesh k.
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Best CRM platform for all Kind of Organisation

What do you like best?

The integrated solutions allow users to work more efficiently and increase the value of each part of the customer life cycle. Moreover, Saleforce analytics and its reporting function gives its users the ability to expand their campaign capacity. As a result, overall productivity can be increased and profit will enormously increased

What do you dislike?

Salesforce has its own maintenance schedule since runs on its own cloud server. As a result, there are times that the application will not be accessible.

Recommendations to others considering the product

yes i recommend to each and every organisation those who are using CRM tool i would suggest go to SALESFORCE. Best in Quality equally as Best in price.

What business problems are you solving with the product? What benefits have you realized?

i am just using for integration purpose. fetching the effective data and modifying as per the requirement

Commerce Cloud review by <span>César Alejandro M.</span>
César Alejandro M.
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ICould be better

What do you like best?

Optimizing my site is very good, better than shopify , hize with both test pilot and I was better Shopify .

Similarly I really liked your shopping cart is very simple and has a very quick response

What do you dislike?

On technical support, I had many problems to try to solve but it was very slow, that does not mean that not ironed me , only it was very slow and I lost several sales .

Recommendations to others considering the product

We need to develop the area of technical support

What business problems are you solving with the product? What benefits have you realized?

This software solves the problem of online sales , it is not necessary to program a shopping cart to sell , the only thing is to set your page and they take care of payments.

Commerce Cloud review by <span>Emily T.</span>
Emily T.
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Works well as an organizational and notification system

What do you like best?

-Report feature (to create reports from a variety of tags)

What do you dislike?

Can have an overwhelming amount of data and boxes to check

What business problems are you solving with the product? What benefits have you realized?

Able to see which customers are set to churn based off next bill date, which customers have not yet been reached out to by account manager and need re-engagement, customers who are taking great advantage of our software and seeing the most results by pulling specific reports with dates.

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