What do you like best?
Salesforce is very user-friendly - quick to learn, easy to use...it's perfect for training new team members, as SF is an integral part of our business! I love that this system blends contract management, internal and external communication, workflow processing, accounting, automatic invoice generation, ticklers...I seriously recommend this product for every business!
What do you dislike?
We could use more customization options, especially where reports, lists, and dashboards are involved. The system is pretty customizable from the onset, but once it's "live," there's not as many ways to customize for each individual employee or team.
Recommendations to others considering the product
I really enjoyed using SalesForce at my last job and I am disappointed that we don't use it at my current job. SalesForce takes the place of my current company's HR platform, Accounting platform, Contract Management "database," share drives, hard files, Outlook Calendar, Excel spreadsheet tracking...I seriously recommend this product for all businesses.
What business problems are you solving with the product? What benefits have you realized?
My company uses Salesforce CRM for pretty much everything - we are a contract management business, so Salesforce is an integral tool to our business. We use it for contract management, process tracking, invoicing, reporting, internal chatter regarding cases, etc!