What do you like best?
We implemented customer community (what used to be customer portal) about a year ago. We built membership portal there, integrated with learning management software and built an estore.
It’s s great tool to build a robust customer portal experience with minimum coding.
It’s part of our Salesforce CRM and as such it was easy to build 360 degree customer view and let customers interact with the organization and update their own information .
What do you dislike?
It requires community licenses, depending on the number of licensed needed cost can add up. However Salesforce offered “pool of licenses”, that helps to control the cost.
What business problems are you solving with the product? What benefits have you realized?
We built member portal on the customer community to interact with our members, Give them access to their company info(to update), built member directory and estore.
Because it’s a part of our SF CRM we don’t need to integrate it with the backend system. Information from the portal flows directly to our CRM.
We we also able to connect estore with the accounting system that lives within SF realm.
Portal requires minimal maintainace and can be built/managed with minimal to no coding.