What do you like best?
This solution is delivered over the web, which means you will be able to access it anywhere as long as you are connected to the Internet. This will also let your company deliver customer information from any data source and allows multiple departments to engage with customers online and share with them applications built on on-demand platform.
What do you dislike?
This web heavy solutions also means you will have limited off-line access to it.
Recommendations to others considering the product
With customization as key component to Salesforce Customer Portal. It will help any business in any industry to have their own custom solution CRM. And don't forget Salesforce dedication to support. This platform will help any companies to grow and I would recommended in a heartbeat.
What business problems are you solving with the product? What benefits have you realized?
One of my clients was looking for an easy solution to house their sales database. After seeking a several options. We decided to deploy Salesforce Customer Portal solution.
With search and knowledge base capabilities, along with full online case management, we deploy this solution in less than a week. And they've been using it ever since. From sales management, collaboration customers data, my client has reinvigorated it's customer service and produced a solid core in their sales data workflow.