What do you like best?
Salesforce talks with most of our pricing systems. It's nice to have one point of contact for logging calls/meetings, getting pricing, requesting legal reviews, as well as looking at things from an analytic perspective. I also enjoy the dashboard from a holistic management perspective. Lastly, the ability to use your phone to log calls/meetings/notes verbally is a nice development from a time perspective.
What do you dislike?
It doesn't talk to all our pricing systems, which makes duplicate work. I also don't like that you can't filter out contacts well.
Recommendations to others considering the product
Lots of interesting developments around analytics and ability to track meetings/calls. The innovation around using the phone to capture data makes it easier to log these things as well!
What business problems are you solving with the product? What benefits have you realized?
Duplicate efforts and multiple customers are in the system. Some of the analytics around the dashboard are new and help managed things from a holistic standpoint. I also like the integration of mobile technology.