Salesforce Engage

(10)
4.4 out of 5 stars

Engage Campaigns gives your reps access to a library of marketing-approved email templates and nurturing tracks that they can use to connect with their prospects.

Work for Salesforce Engage?

Learning about Salesforce Engage?

We can help you find the solution that fits you best.

Salesforce Engage Reviews

Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • For Category
  • Industry
Ratings
Company Size
User Role
For Category
Industry
Showing 10 Salesforce Engage reviews
LinkedIn Connections
Salesforce Engage review by Alberto S.
Alberto S.
Validated Reviewer
Verified Current User
Review Source

"SALESFORCE SOCIAL STUDIO - Engage"

What do you like best?

- It has the most powerful Social solution in the market.

- It allows the management of equipment facilitating the assignment of roles, approval files, reading permissions, publication, access, etc.

- It allows to monitor mentions of a large number of sources.

- Customizable control elements.

- It has a system of personalized alerts.

- Elimination of spam and noise that can occur from listening.

- Unlimited managed systems from a single access and making simultaneous publications on various social networks.

- Access to a calendar with all scheduled publications.

- Two-way conversations can be maintained with the users.

- It allows the automation of responses by templates.

- It offers the measurement of results of the publications for the improvement and the continuous monitoring of the activity of the profiles and the listeners in the Network.

- All the information that is filtered, processed, generated and / or consultable must be exportable to the most common formats: xml, json, csv and excel.

- graphics is treated as an image, and the tool should allow its export as an image file in the usual formats png, gif, jpg or svg.

- The solution allows the management of three levels of users, and for each level, different profiles and permissions of the same: end users, managers and administrators.

- The stored information can be filtered by those fields that are collected, being possible the storage and saving of said filters for the configuration of dashboards or as usable views for other filtrates.

- Allows you to define the number of user accounts to be traced without limits

- The tool is able to analyze the feeling in an automated way. It also allows you to set the feeling manually to increase the accuracy

What do you dislike?

- The application is not integrated with Google Analytics, Omniture and Webtrends web analytics

- The apps stores, filtration sites (Wikileaks, etc.) are not included as indexed sources.

- It doesn't have the ability to filter and search by countries through geolocation

Recommendations to others considering the product

In particular, it stands out with respect to the others in terms of user management and the speed with which it extracts the results. This is due to the fact that Salesforce Marketing Cloud constantly indexes sources optimizing search tasks, in addition to directly accessing the Firehose of Twitter. This is especially relevant in crisis management, where immediacy in both the detection and monitoring of its impact is key to implementing protocols to alleviate them.

What business problems are you solving with the product? What benefits have you realized?

The functionality of Listening allows everis to track and collect all the information that is said on the Internet about our brands, allowing a real-time analysis of the generated activity and facilitating decision-making.

The actions of Listening offer everis the possibility of knowing opinions, complaints or information about its brand, its competitors, existing trends in the market and even detection of possible critical cases

Sign in to G2 Crowd to see what your connections have to say about Salesforce Engage
Salesforce Engage review by User in Utilities
User in Utilities
Validated Reviewer
Verified Current User
Review Source

"Reliable Reporting and Engaging Analytics"

What do you like best?

Salesforce talks with most of our pricing systems. It's nice to have one point of contact for logging calls/meetings, getting pricing, requesting legal reviews, as well as looking at things from an analytic perspective. I also enjoy the dashboard from a holistic management perspective. Lastly, the ability to use your phone to log calls/meetings/notes verbally is a nice development from a time perspective.

What do you dislike?

It doesn't talk to all our pricing systems, which makes duplicate work. I also don't like that you can't filter out contacts well.

Recommendations to others considering the product

Lots of interesting developments around analytics and ability to track meetings/calls. The innovation around using the phone to capture data makes it easier to log these things as well!

What business problems are you solving with the product? What benefits have you realized?

Duplicate efforts and multiple customers are in the system. Some of the analytics around the dashboard are new and help managed things from a holistic standpoint. I also like the integration of mobile technology.

What Email Tracking solution do you use?

Thanks for letting us know!
Salesforce Engage review by Dylan K.
Dylan K.
Validated Reviewer
Review Source

"Adequate, but still needs work"

What do you like best?

There's a lot of data. Like...a lot. It's helpful in that sense, in that you can get all of the information you need, right at your fingertips.

What do you dislike?

Unfortunately, you're at the mercy of your company. The interface is beyond cluttered and a huge mess. Like I said in the pros, the information is there, but attempting to access it? Good luck.

Recommendations to others considering the product

I just want it to be more user-friendly. It needs to run smoother and have the info easier to locate. I prefer the minimalist feel.

What business problems are you solving with the product? What benefits have you realized?

Just in terms of getting the data I need? It's there. I just wish is was a more user-friendly interface.

Salesforce Engage review by User in Education Management
User in Education Management
Validated Reviewer
Verified Current User
Review Source

"Excellent for any Sales Professional!"

What do you like best?

I like that I can easily send templated emails and get real time notifications when the email is read, or clicked on!

What do you dislike?

I don't like that it takes about 5 min. after you send an email for it to show up in your activities tab.

Recommendations to others considering the product

Great product- not sure how much it costs but we could do without it

What business problems are you solving with the product? What benefits have you realized?

I am solving the issue of knowing weather or not our customers are interested in certain topics, as we sell many different products here.

Salesforce Engage review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"Solid product"

What do you like best?

Salesforce has one of the best platforms that integrates well with so many other tools it's absolutely critical to our business' success today.

What do you dislike?

The UI is still a bit outdated (even with the recent updates) and navigation could be improved so I hope that better navigation and UI improvements are forthcoming in 2018.

Recommendations to others considering the product

Use the trial period to determine if it meets all your needs and requirements

What business problems are you solving with the product? What benefits have you realized?

Streamlining the sales, pipeline management, RFP and quotes process for prospective clients. All other tools we use in CS and finance integrate well with Salesforce making it easier for us to move quickly.

Salesforce Engage review by SHRIKANT P.
SHRIKANT P.
Validated Reviewer
Review Source

"Sales force is an absolutely good app "

What do you like best?

using this software daily basis make my staff and myself happy and user-friendly to achieve our tasks

What do you dislike?

no comments and there is nothing that I don't like about this web-based software

What business problems are you solving with the product? What benefits have you realized?

sending the email merge campaign is easier as well as the structure of this web-based software is pretty awesome.

Salesforce Engage review by Consultant in Consumer Goods
Consultant in Consumer Goods
Validated Reviewer
Verified Current User
Review Source

"Love it! "

What do you like best?

Great for team collaboration and project management!

What do you dislike?

Updates between task are not consistent

Recommendations to others considering the product

Highly customizable!

What business problems are you solving with the product? What benefits have you realized?

Program management is streamlined and able to look at historical data. So much is able to be exported and is a very comprehensive tool

Salesforce Engage review by Rohit P.
Rohit P.
Validated Reviewer
Review Source

"Best for sales and marketing team"

What do you like best?

It’s best tool to unify sales and marketing teams to effectively sell more.

What do you dislike?

Functionality is a little limited but that doesn't affect the workflow at all

What business problems are you solving with the product? What benefits have you realized?

Helps me run sales and marketing effort and activities seamlessly

Salesforce Engage review by User in Staffing and Recruiting
User in Staffing and Recruiting
Validated Reviewer
Review Source

"Great product put out by salesforce"

What do you like best?

It's intuitive, easy to use, flexible, and scalable. My team picked it up quick.

What do you dislike?

None really that I can think of. Will update if I think of something.

What business problems are you solving with the product? What benefits have you realized?

We've been able to personalize our communication much better. We're quicker to engage our clients and our digital campaigns are automated. Our clickthrough rates are higher too.

Salesforce Engage review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source

"Salesforce Engage works for our industry"

What do you like best?

This type of platform actually does what it says, engage. Think of it as a community for sharing.

What do you dislike?

Not really anything to dislike, other than dislikes of the layout and configuration of Salesforce.

Recommendations to others considering the product

No comments that can help make it better.

What business problems are you solving with the product? What benefits have you realized?

It provides conversation and community participation so the platform serves it's purpose like it's supposed to.

Kate from G2 Crowd

Learning about Salesforce Engage?

I can help.
* We monitor all Salesforce Engage reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.