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Salesforce Health Cloud

3.3
(19)

Salesforce Health Cloud helps to put patients at the heart of every decision by providing a connected experience across every touchpoint from acquisition through care coordination.

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Salesforce Health Cloud Reviews

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Showing 19 Salesforce reviews
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Salesforce review by User
User
Validated Reviewer
Verified Current User
Review Source

"Getting Ready to SALE!"

What do you like best?

i'm trying a new bussines, so i run to google in search of software that allow me to sell products (health care products), managing all my bussines from one place. and i found it!, the best thing about salesforce health care is the really well done tutorial whe you open your trial, they know that you must know how to use their software to be able to sell properly and be successfull. Another thing that i really like it is that my main language is not english, but spanish and i live in Venezuela, and what they do?, they translate the tool to spanish and set up my local currency, how brilliant is that?

What do you dislike?

At the begining can feel overwhelmed because the software is really extense and covers a lot, from potential customers to the stock. I actually get lose at the beginning and i dind't know what to do. maybe they need to simplify the software and show what i need stpe by step.

Recommendations to others considering the product

You really need to pay atention to the tutorial and learn how to use it

What business problems are you solving with the product? What benefits have you realized?

right know i want to learn how to use it and see if it really help me with my future bussiness

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Salesforce review by Anya P.
Anya P.
Validated Reviewer
Verified Current User
Review Source

"Salesforce Health Cloud for Occupational Therapists"

What do you like best?

I like how the platform never crashes. It's an efficient way to keep track of client notes.

What do you dislike?

I wish there was a "copy from last note" feature. That would help to save time.

Recommendations to others considering the product

It's a little bit over kill for the therapy industry, but the benefits are substantial.

What business problems are you solving with the product? What benefits have you realized?

Salesforce Health Cloud is HIPPA compliant, which is very important for a healthcare provider. I have realized an added benefit is that the site never crashes.

What Other Health Care solution do you use?

Thanks for letting us know!
Salesforce review by Executive Sponsor in Hospital & Health Care
Executive Sponsor in Hospital & Health Care
Validated Reviewer
Review Source

"Salesforce Health"

What do you like best?

Our organization has a concentrated effort to improve care coordination and they provide a platform that has improved that initiative. The ease of use and overall integration of information in a central location has helped us to become more efficient.

What do you dislike?

Sometimes feels like there is almost too much information to navigate, but really comes down to their being more functionality available than what we are utilizaing. Occasionally runs slow, but not a frequent issue.

Recommendations to others considering the product

Their full suite of products is robust. Be sure you utilize everything you are paying for to get the most value. Personally, their customer service is top notch. Received personal training on different modules that we were under utilizing.

What business problems are you solving with the product? What benefits have you realized?

Improved care coordination across different departments. Easy to see and understand where a patient has been seen or could benefit from additional care.

Salesforce review by Mohammad S.
Mohammad S.
Validated Reviewer
Review Source

"Mediocre Product "

What do you like best?

As always, the Salesforce platforms are very in depth and allow for integration with other vendors and third party applications. Salesforce support is also optimal.

What do you dislike?

Requires too much configuration and customization to make the platform functional and operational

Recommendations to others considering the product

Do your research! Request a proof of concept prior to actually using this product.

What business problems are you solving with the product? What benefits have you realized?

Business requires the need to track all health related transactions, files, etc.

Salesforce review by Cedric David B.
Cedric David B.
Validated Reviewer
Review Source

"Salesforce Health Review"

What do you like best?

Ease of use and the portability to access the application anywhere.

What do you dislike?

There are times that the application takes a longer time than usual to process inputs.

Recommendations to others considering the product

Salesforce Health Cloud is a user friendly application which provides portability and efficient monitoring of leads.

What business problems are you solving with the product? What benefits have you realized?

We used Salesforce to automate and streamline our processes. This also provided for more efficient monitoring and communication between transcontinental employees.

Salesforce review by Megan C.
Megan C.
Validated Reviewer
Review Source

"Keeps me busy"

What do you like best?

It’s very detailed and you can easily access items

What do you dislike?

Although it’s very detailed, hard to find certain items and reporting is not easy.

Recommendations to others considering the product

It’s a lot of self training! You learn as you go.

What business problems are you solving with the product? What benefits have you realized?

Benefits are that everything is housed together, receive daily report on new accounts.

Salesforce review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Pilot program"

What do you like best?

It was easy to understand and use. We were a small pilot group who started it and it wasn't complicated at all.

What do you dislike?

How not all areas of mbr info can be changed once They are initially loaded.

What business problems are you solving with the product? What benefits have you realized?

Mbr information and programs

Salesforce review by Melissa C.
Melissa C.
Validated Reviewer
Review Source

"Not user friendly. "

What do you like best?

The ability to see my sales calls and follow up with referrals.

What do you dislike?

It’s tough to navigate and make changes.

Recommendations to others considering the product

Set up accounts from corporate instead of letting individuals do it.

What business problems are you solving with the product? What benefits have you realized?

Logging sales calls electronically.

Salesforce review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Salesforce Health Cloud is a force multiplier"

What do you like best?

I love how easy to use and intuitive the platform is.

What do you dislike?

Too many features that don't add value, but I am paying for them.

Recommendations to others considering the product

The platform is quite robust with many features and functionality., which comes at a hefty price. Make sure this aligns with your needs a goals as an EHR or provider.

What business problems are you solving with the product? What benefits have you realized?

This has made client relationship management must simpler, and the insights allow result in targeted care.

Salesforce review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Good idea needs better layout"

What do you like best?

Streamlined communication from sales rep to consult

What do you dislike?

The layout is not intuitive or user friendly.

What business problems are you solving with the product? What benefits have you realized?

Streamlined communication from sales rep to consultant. Ability to keep track of accounts brought on

Salesforce review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"It’s ok"

What do you like best?

It is very easy to use on a daily basis. It was used to share information for progress in different branches.

What do you dislike?

There are too many options on the screen. It’s very hard to find what you’re looking for if you don’t know.

Recommendations to others considering the product

It’s worth a try to see if it fits the office needs.

What business problems are you solving with the product? What benefits have you realized?

It’s used for passing information along the various branches regarding meeting various goals.

Salesforce review by Deborah C.
Deborah C.
Validated Reviewer
Review Source

"Sales Info made EAsy"

What do you like best?

I like the availability of data and communications

What do you dislike?

I think some of the navigation could be a little more streamlined

What business problems are you solving with the product? What benefits have you realized?

Mostly knowing what is going on out in the field

Salesforce review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Salesforce Misty Cloud"

What do you like best?

It is cloud based. This makes sharing cases and managing them easy.

What do you dislike?

That it is cloud based; if your internet services are intermittent, then so is your access to the service.

Recommendations to others considering the product

Be weary that internet services can interfere with use of the product. So a strong internet service infrastructure is highly recommended, even at small offices.

What business problems are you solving with the product? What benefits have you realized?

One source for case tracking and management.

Salesforce review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Salesforce is really easy"

What do you like best?

It allows you to find people easily and mark them as working or not, etc. It also allows you to navigate through each page as quickly as needed.

What do you dislike?

How many pages you need to go through to ensure you're are correct.

What business problems are you solving with the product? What benefits have you realized?

Allows me to look at a personal background and evaluate if they would be a fit or not.

Salesforce review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Easy to use"

What do you like best?

Everything in centralized and you don't have to go looking all over to get what you're looking for. Better experience for the patient

What do you dislike?

Sometimes it can be difficult making changes

What business problems are you solving with the product? What benefits have you realized?

Being able to see the health timeline of any patient and all of their care notes. So much easier than other systems we've used in the past

Salesforce review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Salesforce is beautiful and easy to use"

What do you like best?

I love the customization opportunities of Salesforce. The reports are also beautiful.

What do you dislike?

Because it is internet based, the page you have open is only has current as the last time you refreshed. This can be quite an issue with mutiple users.

What business problems are you solving with the product? What benefits have you realized?

It served as an effective way to house members’ PHI. The ability to search was fantastic.

Salesforce review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"SalesForce"

What do you like best?

I like the flexibility of the program that allows a wide range of functionality

What do you dislike?

I dislike the rigidity of the program that shows up in certain areas

Recommendations to others considering the product

really none yet

What business problems are you solving with the product? What benefits have you realized?

tracking clientele

Salesforce review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Review Source

"Health Cloud"

What do you like best?

Ease of use and accessibility. Friendly and intuitive UI

What do you dislike?

Licensing fee and high costs for installing third party app

What business problems are you solving with the product? What benefits have you realized?

Health care data and patient information

Salesforce review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Salesforce Review"

What do you like best?

Salesforce has a lot of great functionality capabilities.

What do you dislike?

Experience glitches in syncing with HubSpot.

What business problems are you solving with the product? What benefits have you realized?

Able to track deal data in one spot.

Kate from G2 Crowd

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* We monitor all Salesforce Health Cloud reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.