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Salesforce Knowledge

4.0
(11)

Salesforce Knowledge lets you create and manage a knowledge base with your company information and securely share it when and where it's needed.

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Salesforce Knowledge Features

Knowledge Share

Knowledge Base

Provides a repository of information that can be used by those seeking support.

89%
(Based on 7 reviews)

Searchable Articles

Makes articles in the knowledge base searchable on the web.

89%
(Based on 7 reviews)

Community Forums

Enables users to engage with other users to solve common issues.

82%
(Based on 6 reviews)

Interactive FAQs & Forums

Allows site administrators to participate in forums and update FAQs accordingly.

Not enough data available

Interaction

Web Portals

Takes users to a customer-based site location, customized to match the site. Can either be public or require login.

88%
(Based on 5 reviews)

Forum to Reponse

Creates tickets from forum questions that were not resolved within the community.

88%
(Based on 5 reviews)

Tickets and Tagging

Troubleshoots problems with clients who have created a ticket in an attempt to provide a likely solution before taking the problem to support personnel.

82%
(Based on 5 reviews)

Live Chat

Embeds live chat capabilities within self-service tools.

76%
(Based on 5 reviews)