What do you like best?
Salaesforce identity provides a trusted and unique identity to its clients,employess and staffs so that I can manage the data sharing and other tasks with ease and transparency. The other thing I liked about Salesforce identity was that it provides unique and individual sign-ons for individual apps in mobile or cloud and other platforms. This increases employee satisfaction and productivity. There was ease of access for the customers as I could use my social media credentials for getting in every steps. The active directory value could be extended through simple synchronization,delegated authentication and desktop sign-ons. Two factor authentication (2FA) could be initialized to keep my data and apps safe.
What do you dislike?
However, I found few drawbacks for the Salesforce App cloud Identity. In Salesforce, any userfields that are required had to be administerd in the Active Directory. A users Username has to be different that of his e-mail. But, if a user needs different user name and e-mail,then a new directory has to be created in the Active Directory. While I finished setup of the Identity, it connected to multiple Identity networks and only one login link was provided. While some identity services could be installed by the IT department,Identity connect needs someone expert in the Identity platform which is quite hectic to be operated.
Recommendations to others considering the product
Considering the pros and cons, Identity Connect is a useful tool for organizations that aim to both reduce Salesforce user administration and simplify the Salesforce login process. But for organizations that only want to make the login process simple but the utility of the product will not be leveraged, then it is better to go with a less robust solution that is simpler to handle .
What business problems are you solving with the product? What benefits have you realized?
The business purpose of Salesforce Identity Connect is that it is an Identity Provider that allows businesses to connect their Active Directory network with Salesforce. Salesforce users and Active Directory users can be synchronized once installed. Moreover, without compromising security and transparency, steps can be taken to simplify and eliminate the Salesforce login process .