What do you like best?
I like the ease of use with the calendar, and booking appointments. I also like the simplicity of synching throughout microsoft outlook and being able to easily book appointments from outlook right on my salesforce calendar. I LOVE how easy it is to add new clients to accounts, and love the quote-sending process for training purposes for our clients. I like how we are able to activate clients for our community website directly from their salesforce profiles as well because this is the key for our clients to learn more about the software we work with and train them on. I also love the fact that appointment confirmation status can be tracked by date/time and who (if anyone) confirmed a specific appointment on my book
What do you dislike?
I honestly really enjoy mostly every aspect to be honest, I love storing PDFs on the left hand side of my screen, I love being able to search through tickets with ease by #, client or business name, or ID #.I guess I can say one thing I dislike is the inability to search through tickets by description or keywords.
What business problems are you solving with the product? What benefits have you realized?
Mnaaging back to back appointments, and tracking any employees who have edited appointments. also storing internal and externally used documents for clients/employees. It has been crucial to mainstreaming our internal communiucation within our marketing and educational department. I would highly recommend salesforce to any large business who serves multiple smaller businesses, because it is very reliable, easy to use, and serves many purposes directly from the one website.